Call for help with a solution, thanks!

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Contributor

Call for help with a solution, thanks!

My friend is a user of a family plan whose owner is closing the account, so she wants to join in my family plan. We tried the transfer of billing responsibility but was told it couldn't be transferred because her number belongs to a different market (WA, while mine is NY). So what could we do? Could anyone help with a solution, please? Thanks!

Message 1 of 5 (444 Views)
Employee
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Call for help with a solution, thanks!

Only option there is for her to change her number. Smiley Sad all lines on a family plan need to be in the same market.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5 (429 Views)
Former Employee

Re: Call for help with a solution, thanks!

Yep.

Message 3 of 5 (425 Views)
Contributor

Re: Call for help with a solution, thanks!

Thanks for help!
Message 4 of 5 (394 Views)
Employee

Re: Call for help with a solution, thanks!

Also make sure they waive the number change fee due to market change

AT&T employee I post to this site on my own time and not on the clock Smiley Happy
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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5 (386 Views)
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