Call Blocking Procedures

Tutor

Call Blocking Procedures

[ Edited ]

 

I spoke to AT&T reps twice today.  Called the FCC, FTC and re-registered my home and cell number on no call list.  Going to email my congressman next.  I need help.  I did the *60 and recording claimed my call blocking was activated but said nothing else and I do not know how to add a number, can someone help me please.  These harassing calls are starting to tick me off.

 

Sincerely,

 

Melanie a/k/a HUMRLVR

 

Message 1 of 15 (15,012 Views)
Professor

Re: CALL BLOCKING PROCEDURES

Not really clear as to who or what you are getting upset about.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
Message 2 of 15 (15,009 Views)
ACE - Master
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: CALL BLOCKING PROCEDURES

Here is the user guide which includes instructions on how to do everything you need.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 15 (15,008 Views)

Re: CALL BLOCKING PROCEDURES

read your post twice and still don't understand what you are trying to do and how calling the FTC, FCC and your congressman is going to help. The do not call list is pretty much useless and there are too many loopholes for it to be effective.  BeeBeeSA has provided you with instructions on how to set up call blocking.  Keep in mind though, you are only allowed to block 20 numbers at any one time.

Another option would be to have an unlisted/unpublished phone number, but when you do business with anyone they can always call you if you put your correct number down.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 4 of 15 (14,991 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: CALL BLOCKING PROCEDURES


humrlvr wrote:

 

I spoke to AT&T reps twice today.  Called the FCC, FTC and re-registered my home and cell number on no call list.  Going to email my congressman next.  I need help.  I did the *60 and recording claimed my call blocking was activated but said nothing else and I do not know how to add a number, can someone help me please.  These harassing calls are starting to tick me off.

 

Sincerely,

 

Melanie a/k/a HUMRLVR

 


Hi Melanie, 

 

I'm sorry you're getting calls you don't want. 

Email, Text Message and Mail Solicitation Policy

AT&T maintains a list of customers not wanting to receive email, text messages, or mail solicitations from AT&T. Customers on the list are excluded from marketing campaigns of the type from which they request to be excluded.

Customers on this list may still receive non-solicitation communication. AT&T may contact customers for non-solicitation matters such as customer service surveys, billing matters, or other service related issues. You may register your solicitation preference by:

 

  • Clicking on the appropriate link within an AT&T marketing email
  • Responding as directed to an AT&T text message solicitation
  • Calling AT&T Customer Service at 1-800-331-0500 or 611 from your wireless device.

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 15 (14,989 Views)
Tutor

Re: CALL BLOCKING PROCEDURES

BeeBeeSA,

 

I did all these things as referred by AT&T employee, well the FCC, which in turn referred me to FTC, as for the congressman it is to let him know the no call list does not include harrassing phone calls from outside the US.  Now I have call block activated on my home phone but it did not give me options to add any numbers.  Please tell me what to do about that.  I tried doing *60 again hoping it would ask me if I wanted to add a number or last number that called me or something but since Uverse digital voice service I went to this doesn't happen.  I have blocked numbers before but I need help and I am sick of the calls.  If you can help feel free.

 

Melanie a/k/a humrlvr

Message 6 of 15 (14,974 Views)
Former Community Manager

Re: CALL BLOCKING PROCEDURES

It sounds like these are not calls from AT&T, is that correct?

 

I think it would be a good idea to have a member of my team give you a call since this situation seems to be a bit unique. 

 

Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? They will contact you directly and help find the best options to block these calls.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 7 of 15 (14,968 Views)
Tutor

Re: CALL BLOCKING PROCEDURES

Gregzoll,

 

I was explaining my dilemma that I have been through today in attempting to block a number that has been calling me for over a month.  I have told them not to call we aren't interested, I was on a no call list, called the Secret Service, FCC, FTC and I would appreciate a little understanding.  I write really well, it is a forte of mine, so I know my message earlier was very clear and concise.  I need to know how to add a number to block as my call blocking is activated but did not offer to allow me to add any numbers it just told me my service was activated.  Is this clear enough for you?

Message 8 of 15 (14,964 Views)
Tutor

Re: CALL BLOCKING PROCEDURES

[ Edited ]

I am now upset with this so called community help site.  I asked for help and get a bunch of <edit>.  I just wanted to know what to do to add a dang number that has been harrassing me at my home number for well over a month.  My call block is active *60 but does not say anything else as to how to add/block number.  I want to delete this forum how do I do that?  It has not helped me at all.

Message 9 of 15 (14,960 Views)
Former Community Manager

Re: CALL BLOCKING PROCEDURES

I'm sorry you're upset, we are trying to help. I know this is frustrating for you.  

 

If you will send a private message to ATTCustomerCare with the info I asked for in my earlier post, we can give you a call. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 10 of 15 (14,956 Views)
Professor

Re: CALL BLOCKING PROCEDURES

If it shows as unknown, private, blocked, it can never be added to your block list. The block list works off of information that gets sent through before the phone ever rings.

That means if the other end spoofs the number, or makes one up to screw with the Caller ID info, you will not be able to do anything about it. The only way, would be to use a allowable or Whitelist, that only those numbers you allow through, would reach you, the rest would be dumped.

There are phonesets and caller ID devices that do this, and some have gone as far as setting up their own home PBX box also, to allow for more robust features.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
Message 11 of 15 (14,901 Views)
Contributor

CALL BLOCKING PROCEDURES

My apologies if this question has already been asked and answered. Unfortunately I need far more than 20 numbers to block. It is quite common for companies to have a range of numbers they call from and seem to rotate if they can not get through on a given number. I find this whole aspect of dealing with unsolicited calls very intrusive but at least call blocking is a way out. However, I need more numbers.

Thanks.

Message 12 of 15 (13,064 Views)
Expert

Re: CALL BLOCKING PROCEDURES


etubridy wrote:

My apologies if this question has already been asked and answered. Unfortunately I need far more than 20 numbers to block. It is quite common for companies to have a range of numbers they call from and seem to rotate if they can not get through on a given number. I find this whole aspect of dealing with unsolicited calls very intrusive but at least call blocking is a way out. However, I need more numbers.

Thanks.


Put your number is the Local and Federal Do Not Call list, as long as they are companies that you have never had a business relationship with or credit history with the list will sto the majority of calls, if they call in on a different number file a complaint at the website on them, the state and federal govement is pretty forward about going after solicitors that do not follow the rules, it is a law that they have to have the do not call list numbers removed from their auto call databases.
 



Message 13 of 15 (13,056 Views)
Highlighted
Explorer

Re: CALL BLOCKING PROCEDURES


gregzoll_1 wrote:
If it shows as unknown, private, blocked, it can never be added to your block list. The block list works off of information that gets sent through before the phone ever rings.

 

Thats a little misleading the paid block list via ATT is like that, however on most custom Andriod Roms and JailBroken iPhones, there are many root level tools that do a wonderful job of blocking unknown, private and blocked numbers.

 

I think if the user is being harrased though and the cell phone is not a primary business line, its far easier just to change the number and effectivly the problem is solved.

 

Message 14 of 15 (12,682 Views)
Contributor

Re: CALL BLOCKING PROCEDURES - Steps

I too had a hard time finding the answer on the website, but I finally did after a lot of effort.  Here are the steps that worked for me:

 

Log into your ATT account

Hover over MyAtt, which drops down another menu of choices

Point to Home Phone, which drops down more choices

Select Manage Features under My Phone Service column on the left

Now that you are in, you can manage your features, see how many calls you have had and missed and even check your voicemail if you have it activated.

 

Message 15 of 15 (2,746 Views)
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