Contributor
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3 Messages
Billed for two phones in the buy one get one promo
I recently added a line and upgraded an existing line. I have DIRECTV and was told I would be eligible for the buy one get one phone. My bill shows owe for both phones.
Contributor
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3 Messages
formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
Did you buy the ‘free’ phone on that line that was brand new to AT&T? Or was it ported from a competing carrier (which one). As I wrote, upgrading 2 existing lines doesn’t count. Neither does adding lines to your plan that are already on AT&T service.
Uverse or satellite TV?
No iPads don’t count, see ⬆️
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dkmv2006
Contributor
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3 Messages
5 years ago
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
I can’t tell if that’s an evasive answer. Either you don’t know, or don’t want to say . . .
The free phone had to be purchased on the new line. New to AT&T. Could not come from another carrier that resells AT&T, Cricket or AT&T prepaid. New, means not already using AT&T in some way. To be new, it had to be added and phone purchased on it at the same time. I know it’s been 2 years, but your bill shows which line was paying for that phone. If you don’t recal where the new line came from, ask the family member what carrier they used before You added him to your plan. If you upgraded 2 existing lines you didn’t qualify.
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