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Bill shows call to my cell phone from my cell phone number

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Bill shows call to my cell phone from my cell phone number

Why does my bill show incoming calls from my cell phone number? It is not voicemail.

Thanks!

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Message 1 of 12
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Accepted by ATTMobilityCare
‎09-30-2015 1:39 AM

Re: Bill shows call to my cell phone from my cell phone number

Hi there @Cwfbcjce

 

I’d be happy to help explain these call records! This is usually the result of the other participant in the call withholding their number. As the number is not available for the call record, your number will be displayed in its place. This is quite common.

 

I hope this helps explain!

Charise

 

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Message 2 of 12
Contributor

Re: Bill shows call to my cell phone from my cell phone number

No this does not help. I do not accept calls from callers who do not show their number, such as private and blocked. However, i have an extensive list at the end of the month that reflects my cell number calling my cell phone.

Customers really need a better answer than this as this apparently is not the majority problem.

Research needs to be done to determine the cause and then a solution put in place.
Message 3 of 12
Professor

Re: Bill shows call to my cell phone from my cell phone number

Even though you may not answer those type calls, they will still show on your billing record.



"Customers helping customers; not always successfully"
Message 4 of 12
ACE - Sage

Re: Bill shows call to my cell phone from my cell phone number

Call from doctors, switch boards, etc will show either a name or private on your caller ID.

Especially if included in your contact list.   If the caller blocks the number from showing, it may be in your contact list, but will not show on the bill.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 5 of 12
Contributor

Re: Bill shows call to my cell phone from my cell phone number

I'm not sure that I agree with your answer. I called my husband's phone from my cell phone (my number is not blocked) and the call shows as he received a call from his number. A few days later he  received another call not from me and that call shows up as he called himself. I think there is more to it and would really like to know the reason that this is happening.

Message 6 of 12

Re: Bill shows call to my cell phone from my cell phone number

This has been an ongoing problem and ATT has not made an effort to address the problem.  I have had this problem since September 2015 and have called ATT several times.  No one seems to have an answer! I just get excuses and no one follows up.

 

I think we should all drop ATT and maybe that will get their attention!!

Message 7 of 12
Contributor

Re: Bill shows call to my cell phone from my cell phone number

If you forward your phone calls will it show up on the bill? I call my husband and it always has a lot of static on the phone and I hear other woman in the background he never has anyone in the car with him. Is their a way for other people to transfer calls without someone knowing
Message 8 of 12
Contributor

Re: Bill shows call to my cell phone from my cell phone number

It can also be when someone doesn't want a number to appear on their bill, they add the true recipient's phone number into their call forwarding then they call their own number and it automatically calls the other person but appears on the bill as if they called themselves but without the VM off to the side. At least it used to work that way, it was a favorite for unfaithful men and women. I'm not saying that is the guaranteed answer to anyones situation only you would know that.

Message 9 of 12
Tutor

Re: Bill shows call to my cell phone from my cell phone number

Why is it that some of my husbands calls and texts do not show on our phone bill?? 

Message 10 of 12
Contributor

Re: Bill shows call to my cell phone from my cell phone number

I need to review cell phone numbers list why I can't find the list

Message 11 of 12
Contributor

Re: Bill shows call to my cell phone from my cell phone number

no I can't view my own list

Message 12 of 12
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