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Being Billed for Service after Cancellation and After transfer to another carrier.

Anonymous
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Being Billed for Service after Cancellation and After transfer to another carrier.

Until recently I had an AT&T cellular account and hotspot for two cell phones.

Reception in my building was poor for several years and i finally switched carriers.

I had no contract and owned my phones.

I ported the phones to the new carrier on Feb 1 and Feb 4 2018.  I began active use on those dates and have telephone records to show this.

I called Customer service and cancelled the Hotspot and accepted the fact I had to pay a $134 cancellation fee.

 

I understand that many utilities have a policy to advance bill.  AT&T does this.  They charge for the next months service in a current billing cycle so they effectively have a deposit on the services to be provided.

 

I was charged in the cycle ending Feb 4 for the Period from Feb 5-March 4.

 

But my service was transferred so I have been charged in advance for services AT&T cannot render.  So I should be refunded.

 

The Manager on the Customer Service line named Epigmenio tells me AT&T does not reimburse for these services that that are unable to provide.  Yet I paid far all of the services i received.  So essentially AT&T is swindling me and others by advance billing us and then not providing services.

 

[Edited to comply with Guidelines]

 

Thank you,

 

Bruce

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Message 1 of 77
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

In April 2017 I requested a SIM card for my T-Mobile phone. I had no idea they are not  compatible - It didn’t work. I called April 2017 to cancel service. May 2017 I called again to verify why I got a bill for service I didn’t use. They said account was canceled.

 

May 2018 - Now it’s in collection? $104 for a service I didn’t use!!! Today I was on my T-Mobile phone for four hours with different CSR from various departments- collections, cancellations, and various others. No one knows what to do. I want to file a formal complaint. Go ahead laugh. But their customer service reps are clueless!

Message 31 of 77
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@mrobato wrote:

In April 2017 I requested a SIM card for my T-Mobile phone. I had no idea they are not  compatible - It didn’t work. I called April 2017 to cancel service. May 2017 I called again to verify why I got a bill for service I didn’t use. They said account was canceled.

It might have been canceled, but you still owed for the service that you signed up for. You might(?) have gotten someone to waive it, but if you never got a bill for $0.00 then you don't know it got taken care of. And as we know now, it did NOT.

 

What kind of phone was it? MANY are compatible.  Are you sure your T-Mo phone was unlocked? (not locked to T-Mo)

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
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  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
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Message 32 of 77
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

It’s an iPhone 5s. Problem was the person who canceled my proposed service did it by stating I was deceased. It was not unlocked and T-Mobile would not/could not do it. 

Message 33 of 77
Teacher

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

I know!  Me too!  This company is just the worst!

Message 34 of 77
ACE - Sage

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@mrobato wrote:

It’s an iPhone 5s. Problem was the person who canceled my proposed service did it by stating I was deceased. It was not unlocked and T-Mobile would not/could not do it. 


That’s not a compatibility problem and not ATT’s problem.   Time to deal with it was over a year back.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 77
ACE - Sage

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@Ihatejosh wrote:

I know!  Me too!  This company is just the worst!


If you don’t know how to cancel service, this is where to ask.  But blaming any carrier for your lack of information does a disservice to the carrier, and does not help you, or anyone else.  

Ignorance is NOT bliss, it’s frustration.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 77
Teacher

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

I can blame a carrier for a policy that I feel is unfair all I want.  

Message 37 of 77
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@mrobato wrote:

It’s an iPhone 5s. Problem was the person who canceled my proposed service did it by stating I was deceased. It was not unlocked and T-Mobile would not/could not do it. 


This is NOT an AT&T issue. This is an issue between you and the person who tried to commit fraud and did the canceling.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 77
Teacher

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Wait....now I have committed fraud?  That seems to be an overstep.  Well, thanks for all the help!  

Message 39 of 77
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@Ihatejosh wrote:

Wait....now I have committed fraud?  That seems to be an overstep.  Well, thanks for all the help!  


CLEARLY, you did NOT read the message.  

Unless I'm mistaken and you are the guy who canceled @mrobato's line by saying he was deceased.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 77
Teacher

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Oh, sorry.  You're right, I did misread it. 

Message 41 of 77
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@Ihatejosh wrote:

Oh, sorry.  You're right, I did misread it. 


Reading is good.  

 

If you'd read your terms, you'd have known they would bill you monthly for your monthly service  Smiley Wink

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 42 of 77
Teacher

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

You don't have to be rude.  I'm just upset I have to pay for a service I feel is unfair.  I know how you feel about it so I guess hopefully we can consider this matter closed.  

Message 43 of 77
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@Ihatejosh wrote:

You don't have to be rude.  

Actually, it was pretty factual and I even gave you a winky face, since (while it was true) it was teasing you.

 

RUDE is... More like starting four different threads on the same topic.  Smiley Tongue

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 44 of 77
Teacher

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Ok, thanks for voicing your opinion on the matter.  

Message 45 of 77
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