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Being Billed for Service after Cancellation and After transfer to another carrier.

Anonymous
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Being Billed for Service after Cancellation and After transfer to another carrier.

Until recently I had an AT&T cellular account and hotspot for two cell phones.

Reception in my building was poor for several years and i finally switched carriers.

I had no contract and owned my phones.

I ported the phones to the new carrier on Feb 1 and Feb 4 2018.  I began active use on those dates and have telephone records to show this.

I called Customer service and cancelled the Hotspot and accepted the fact I had to pay a $134 cancellation fee.

 

I understand that many utilities have a policy to advance bill.  AT&T does this.  They charge for the next months service in a current billing cycle so they effectively have a deposit on the services to be provided.

 

I was charged in the cycle ending Feb 4 for the Period from Feb 5-March 4.

 

But my service was transferred so I have been charged in advance for services AT&T cannot render.  So I should be refunded.

 

The Manager on the Customer Service line named Epigmenio tells me AT&T does not reimburse for these services that that are unable to provide.  Yet I paid far all of the services i received.  So essentially AT&T is swindling me and others by advance billing us and then not providing services.

 

[Edited to comply with Guidelines]

 

Thank you,

 

Bruce

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Message 1 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Bill states service for phones removed and ported. $100/month.
Message 61 of 67
ACE - Sage

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

@AngryCust319

If all your numbers were ported out, you wouldn’t have a $100 bill for 3 months in a row adding to $300.  Read the bill, what numbers and devices are still on the bill.  Tablet?  Watch?   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 62 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Talk to your service rep. I checked my bill, you can check the call details. She stated I was charged for services I never received. It’s in the call log. You will never see another dime from me. Deceptive practices from a busted company.
Message 63 of 67
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

@AngryCust319 You are talking to other customers here, not ATT employees. No one here can talk to the service rep or check the call details. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 64 of 67
ACE - Sage

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

@AngryCust319

Again, read the bill.  Cellular service are billed continuously only if you have a device still “active” because you did not cancel it.  

Is there a phone number and device still on your cell phone bill?

Phone numbers can be ported out to a new carrier, which cancels phones lines.  Numbers for Tablets, watches or other devices are NOT ported, so you must call and cancel them.  

    And if my reference to ‘cellular, cell phone, devices, tablet, watches’ makes no sense to you, you posted in the Community Cell phone forum so may be in the wrong place.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 65 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Good luck with that. Customer service is a joke. Have your bank stop payment!  I canceled regular wireless account switched to prepaid. I received a full months bill ($96) for the old wireless account. I switched on the 24th new billing cycle on the 7th so why would I be billed for an entire month?  Went into the store where I made a switch. They could not help me. Called 611 they couldn’t help me. They gave me a phone number. That customer service rep gave me another phone number then transfered 6 times!! After demanding to speak to manager, “Tony” claims I’ll receive a refund. This month I received another email stating I’d be billed $43 for the wireless account that I’m no longer using. How I solved the problem last month and it looks like I’m going to have to do it again this month is having payment stopped by my bank. I’m only allowing the prepaid account to be paid.  I’m going to report them to the BBB. 

Message 66 of 67
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@Reach3 wrote:

Good luck with that. Customer service is a joke. Have your bank stop payment!  I canceled regular wireless account switched to prepaid. I received a full months bill ($96) for the old wireless account. I switched on the 24th new billing cycle on the 7th so why would I be billed for an entire month?  

No proration when you cancel.

 

If you have autopay, you'd likely be paying about the week after you canceled for the previous cycle.

 

This month I received another email stating I’d be billed $43 for the wireless account that I’m no longer using.

I'm not sure why it would be so low, that seems like it's a half-month. But keep in mind the postpaid bill that got paid around the end of the month was for the PREVIOUS cycle, when you canceled you were a few weeks into a new cycle that wouldn't close out for a few more weeks and not even generate a bill for a few more days.

 

 

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