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Being Billed for Service after Cancellation and After transfer to another carrier.

Anonymous
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Being Billed for Service after Cancellation and After transfer to another carrier.

Until recently I had an AT&T cellular account and hotspot for two cell phones.

Reception in my building was poor for several years and i finally switched carriers.

I had no contract and owned my phones.

I ported the phones to the new carrier on Feb 1 and Feb 4 2018.  I began active use on those dates and have telephone records to show this.

I called Customer service and cancelled the Hotspot and accepted the fact I had to pay a $134 cancellation fee.

 

I understand that many utilities have a policy to advance bill.  AT&T does this.  They charge for the next months service in a current billing cycle so they effectively have a deposit on the services to be provided.

 

I was charged in the cycle ending Feb 4 for the Period from Feb 5-March 4.

 

But my service was transferred so I have been charged in advance for services AT&T cannot render.  So I should be refunded.

 

The Manager on the Customer Service line named Epigmenio tells me AT&T does not reimburse for these services that that are unable to provide.  Yet I paid far all of the services i received.  So essentially AT&T is swindling me and others by advance billing us and then not providing services.

 

[Edited to comply with Guidelines]

 

Thank you,

 

Bruce

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Message 1 of 67

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Totally wrong for ATT to keep your money when they are not providing the service.  Happened to me also, but I called them ahead of time to let them know I was changing carriers.  They couldn't tell me how much I'd owe for a partial month.  (Never mentioned they didn't prorate)  I paid half of my bill for the 14 days service.  Now I'm getting threats from them, saying they'll send it to a collection agency,  for $48.90?   Really AT&T  That Does Not Help your Reputation. 

And it's been bad for a while.  This is the worst company I've dealt with for the last 15 years

Message 46 of 67

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

I may not have read it but I did call before I switched to find out what I'd owe.   They never mentioned they didn't prorate.  ATT is awful!

Message 47 of 67
ACE - Master

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

@Sunshine101, if you don’t pay your bill, it goes to collections. I’m not sure why you think that hurts AT&T’s reputation. 

 

Whether you knew in advance the month wasn’t prorated is irrelevant. You owe the full amount, not just a random amount you think is owed. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 48 of 67
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@Sunshine101 wrote:

(Never mentioned they didn't prorate) 

Who is your new company? I bet they don't prorate either when you leave.

 

I paid half of my bill for the 14 days service.  Now I'm getting threats from them, saying they'll send it to a collection agency,  for $48.90?   Really AT&T  That Does Not Help your Reputation. 

 

You don't pay a bill and you think it's THEIR reputation? It's YOUR credit report that it's going to show up on.

 

 

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Message 49 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

What you said is definitely what I expect, but that is NOT what I am being told by customer service and the Mobile Retention  Dept.  We cancelled service on the first day of our billing cycle, and they are telling me that we have to pay for the entire month.  The policy that they are telling me is the opposite of every other carrier and telecommunications company in the country.  I'm waiting for a supervisor to call me to resolve.

Message 50 of 67
ACE - Master

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@rahommel wrote:

 The policy that they are telling me is the opposite of every other carrier and telecommunications company in the country.  I'm waiting for a supervisor to call me to resolve.


There's no reason to post more than once, but since you did...that's incorrect. All cell phone carriers bill for a full month at a time with no refunds. The only exception I've heard about is Google Project Fi. You should check the terms and conditions from your new provider. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 51 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Micheck,

Every other telecommunications company I have EVER dealt with has prorated service upon cancellation.  Your company's policy is blatently unfair and a ripoff.  As for me, who is in the same boat, someone from AT&T had better provide me with a copy of my contract that I SIGNED that contains that provision.  If not, I won't be paying my last bill either.

 

Message 52 of 67
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@rahommel wrote:

Every other telecommunications company I have EVER dealt with has prorated service upon cancellation. 

You make it sound like a lot of companies that you've canceled with...

 

I believe Verizon, T-Mo, Sprint and AT&T all do NOT prorate and they're pretty much the big four. 

 

Whom have you canceled with?

 

Your company's policy is blatently unfair and a ripoff. 

It's monthly service, I can see how you'd be unhappy, but I'm not sure how it's "blatently unfair and a ripoff".

 

As for me, who is in the same boat, someone from AT&T had better provide me with a copy of my contract that I SIGNED that contains that provision.  If not, I won't be paying my last bill either.


Since you're responsible for paying it, maybe you should google the terms and conditions and check.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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Message 53 of 67
ACE - Master

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@rahommel wrote:

Micheck,

Every other telecommunications company I have EVER dealt with has prorated service upon cancellation.  Your company's policy is blatently unfair and a ripoff.  As for me, who is in the same boat, someone from AT&T had better provide me with a copy of my contract that I SIGNED that contains that provision.  If not, I won't be paying my last bill either.

 


Well, I don't know the policies of every other telecommunications company your have EVEN does business with. I do know the policies of every major cell phone provider (none of which are "my" company; I'm not from AT&T).

 

 

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Message 54 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

You are all lying at AT&T, you do have that announcement on your lines, today when I called to report the same issues I was told that my call may be recorded for training purposes. Today is September 15, 2018, I have tried to cancel my service for the last 2 weeks, but I was told I would still be billed for another month, but if I called at one minute after midnight on the last day of my billing period I would not be charged anything!!!! Well there is no one to answer your phones at 1 minute after midnight, just another way that you All at At&T can cheat and steal from your customers. I was no longer in a contract, and all of my devices had been previously paid for, but you still screwed me, AGAIN!!! You are the worst company in America with the worst service of any cellular company in America, yet when we tried to get help in the entire 4 years of having been STUCK with AT&T we got nothing for our thousands of dollars over those years, lack of service, slower than aol dial up, dropped calls, or no service to even make a call, and most of all we were told that our phones and iPad would not work with any other carrier, another high LIE to keep us under your spell. We will tell everyone we know not to ever TRUST AT&T and to switch to another carrier if they aren’t in your pathetic contracts. Your company and your slime ball ways of taking money from consumers without delivering any type of quality of service is going to come to an abrupt stop. Word of mouth and social media is a powerful source for anyone that has been screwed over by AT&T!!!!

 
 
Message 55 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

I cancelled my service on 11/30. I paid $134 for a bill that covered 11/17-12/16. They then charged me another $139 (service plus late fee) for 12/17-1/16. How is this right? 

I don’t mind paying for unused service on 12/1-12/16 but a whole month after that? Has anyone had that issue?

Message 56 of 67
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@Olenka81 wrote:

I cancelled my service on 11/30. I paid $134 for a bill that covered 11/17-12/16. They then charged me another $139 (service plus late fee) for 12/17-1/16. How is this right? 

I don’t mind paying for unused service on 12/1-12/16 but a whole month after that? Has anyone had that issue?


  • Have you verified that you canceled? (that it actually took)
  • Did you port out?
    If you ported out, your new carrier won't port out tablets, hotspots or wearables. You have to cancel those.

 

Look at the PRINTED bills or PDFs of the bills and look at the date range of the top of the bill.

Your 10/17-11/16 bill likely didn't get paid until around 12/1-ish. Your 11/17-12/16 bill should have just been created a week ago-ish.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 57 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Just had the same scenario ....Ported to Consumer Cellular (way cheaper), on, as it happened, the first day of billing cycle.   Also had an IPAD w/ cellular that was not porting,  so called to drop that service completely on same day.  No contract, owned all my devices, 18 years w/ ATT.  Was treated nicely, but of course not told about billing.  Today called because I logged in to see final bill and noticed IPAD was still active.  After 2 calls (first one they had me on hold and hung up) and 15 minute wait was transferred to "loyalty" department where I got the sad news that I was being billed in full for month for which I had no devices!  No appeal - supervisor confirmed policy.   I was so angry I forgot to ask them what there policy is on prorating new service - bet they don't mind doing that.   Anyway,  not regretting my decision to leave at all.

Message 58 of 67
Contributor

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Just got off with AT&T. Had my number ported 3 months ago with no contractual obligation. Phones were all paid off and unlocked. I was charged unknowingly until my mail came to my new address stating I owe over $300. I even stated on the call so you charged me for services that were never rendered. They said yes and we apologize there is nothing we can do to credit the account. How about that for customer service. 

Message 59 of 67
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@AngryCust319 wrote:

Just got off with AT&T. Had my number ported 3 months ago with no contractual obligation. Phones were all paid off and unlocked. I was charged unknowingly until my mail came to my new address stating I owe over $300. I even stated on the call so you charged me for services that were never rendered. They said yes and we apologize there is nothing we can do to credit the account. How about that for customer service. 


If you ported your numbers out, what were they charging you for? Every charge should be on the bill.

How does that compare to the previous month's bill?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 60 of 67
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