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Being Billed for Service after Cancellation and After transfer to another carrier.

Being Billed for Service after Cancellation and After transfer to another carrier.

I discovered a charge of $62 on my credit card.  I no longer have Att.  I am on the phone but unable to get anyone to help me even figure out why I have this charge.  It will now be in the hundreds of dollars for no services.

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Message 1 of 23
Administrator

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Hello @returnmymoney, to fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you! 

 

Makaela, AT&T Community Specialist.


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Message 2 of 23
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@returnmymoney wrote:

I discovered a charge of $62 on my credit card.  I no longer have Att.  I am on the phone but unable to get anyone to help me even figure out why I have this charge.  It will now be in the hundreds of dollars for no services.


When did you leave AT&T?

 

If your last charge was $62, why would it be in the "hundreds of dollars"?

 

 

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Message 3 of 23

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

It amounts to $502 because we left att in November of last year. I called to cancel am services at that time except our internet which is $60 per month. When I received notice of billing I thought it was for our internet. It was only through careful inspection that I realized that there were 2 charges for $60, not one. My only regret is keeping the internet service because if I had dropped it, the charge would have been obvious.

Message 4 of 23
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@returnmymoney wrote:

It amounts to $502 because we left att in November of last year. I called to cancel am services at that time except our internet which is $60 per month. When I received notice of billing I thought it was for our internet. It was only through careful inspection that I realized that there were 2 charges for $60, not one. My only regret is keeping the internet service because if I had dropped it, the charge would have been obvious.


Got it, obviously, I didn't know the time frame. Plus, you said you no longer had AT&T, but you actually do. Makes more sense with all the info!

 

Being Billed for Service after Cancellation and After transfer to another carrier.

I'm going to guess here (again with lack of details) because you can't actually cancel AND transfer; if you cancel you have nothing to transfer.

The process for phones is (basically) that you port your number to another carrier (transfer) and that cancels the line with that number back at AT&T (it's not possible for them to keep the line with the same number open).


MY GUESS is you had a tablet or a smartwatch (or some device) that didn't have a crucial specific phone number attached to it and when you switched to your new carrier, they set the tablet (or whatever) up with a new number and your old number was still active at AT&T.  Was it something like that? 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
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Message 5 of 23

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

Something like that only, I cancelled everything as I could possibly do so. See, we actually cannot get AT&T wireless service where we live, however, we were under contract? And couldn't leave. They did nothing to help remedy the situation at the time and as soon as I could,  cancelled devices. I moved over my number a year before and slowly cancelled devices during that year. I had a list and systematically cancelled, having to make multiple calls over that year. Because I was so meticulous,  I was confident everything was completely done. I just now know I should have recorded my calls Smiley Sad I know they have records but it will be up to them to listen to recorded calls and be honest. Hopefully they will. I was so happy to make what I thought was my last call. I remember even saying, "I am so happy to be free of AT&T wireless."

Message 6 of 23
Highlighted
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@returnmymoney wrote:

I just now know I should have recorded my calls Smiley Sad 


That is way overly complicated. 

Recording your call would have required you to then somehow get that recording to someone to prove that was what happened.

 

The more practical thing to have done would be to have just checked your bill.

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 23

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

No bills here because it was an auto deduction. Like I said, should have cancelled internet and that would have solved the issue. Lots of should haves in the situation.  I know they record calls so, if it is still accessible,  they should be able to resolve the issue. 

Message 8 of 23
ACE - Expert

Re: Being Billed for Service after Cancellation and After transfer to another carrier.


@returnmymoney wrote:

No bills here because it was an auto deduction. Like I said, should have cancelled internet and that would have solved the issue. Lots of should haves in the situation.  I know they record calls so, if it is still accessible,  they should be able to resolve the issue. 


Auto deduction has nothing to do with getting your bills or reading them on-line.

I have auto pay set up too AND I have paperless billing, but that doesn't mean I ignore my bills. At ATT.com you can look at your bill summary or see the PDF of your monthly bill.

 

The same goes for my credit card bills, utilities and more. Just because I'm paperless (and auto paying) it doesn't mean you should ignore your bills.

 

As you'd have caught the mistake at the time and corrected it them (and not be at this point), it still seems easier than trying to record the call yourself save the recording for months and have to pass it on if there is an error later (or even trying to get someone to pull up an old recording).  

 

FYI, I can't think of the last time I heard them say they may record this call (for training purposes)...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 23

Re: Being Billed for Service after Cancellation and After transfer to another carrier.

 I was not ignoring anything.  I have a bill for $60 from AT&T.  When I see the charge, it is for $60. I am not sure why that is difficult to understand . I expect a $60 charge. I see a $60 charge . I know I cancelled service.  They didn't do their job. 

Message 10 of 23
ACE - Expert

Re: What is the device that you were being billed for?


@returnmymoney wrote:

 I was not ignoring anything.  I have a bill for $60 from AT&T.  When I see the charge, it is for $60. I am not sure why that is difficult to understand . I expect a $60 charge. I see a $60 charge . I know I cancelled service.  They didn't do their job. 


You blamed auto deduction for not noticing. And it's all them, not you.

 

You had $60 a month on your bill TWICE for ten months. If that's you paying attention then I'm not sure you're doing your job.  

 

What is the device that you were being billed for? I'm bolding this question for the second time.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 23

Re: What is the device that you were being billed for?

They couldn't tell me initially. I forgot to answer after I did some more digging. When I first called, they showed no devices registered to me. After a second call, they determined it to be a tablet. 

You seemed bound and determined to equate the non disconnection after requests to be ultimately my responsibility.  I believe it is the responsibility of the company to disconnect after a request (multiple in fact) has been made. We are at an impasse. I will let you know what the result will be. If they decline responsibility , I will cut off I internet service and not reconnect direct tv. I hear they have enough customers that it won't matter to them at all.

Message 12 of 23
ACE - Expert

Re: What is the device that you were being billed for?


@returnmymoney wrote:

You seemed bound and determined to equate the non disconnection after requests to be ultimately my responsibility. 

Ultimately, you kept paying. For obvious reasons, I think people need to check to see that things happened the correct way.

 

When I get a new cable TV plan, I check to see that they gave me the right plan and the bill is correct.

 

Why? Because if it's wrong it's going to be WAY more trouble to fix later than taking care of it now (as you well know).

 

When I get a cheeseburger at the drive-thru I make sure it's really no pickle and no mustard BEFORE I leave, because while it was their responsibility to make it right, when I start eating and it's wrong then I'm going to be the one inconvienenced.

 

 

I believe it is the responsibility of the company to disconnect after a request (multiple in fact) has been made.

ABSOLUTELY!  But if they don't, who is it a problem for? Them or you?  

This is where your responsibility to check afterwards seems pretty practical. 

 

No, you don't need to check that dozen eggs at the store to see if all 12 are unbroken, it's their responsibility to sell me unbroken eggs, but what happens when I get home and I have broken eggs?

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 23

Re: What is the device that you were being billed for?

I prefer to think of this situation as a company standing behind their goods and services.  For example, I just received a vehicle recall notice. By your thought process, it is not the responsibility of the manufacturer to notify me of any errors,  because it is mine now and I should just be checking.  I, obviously disagree and am grateful to those people that stand by their goods and services. If AT&T chooses to not be one of those companies , then so be it.

Message 14 of 23
ACE - Expert

Re: The phrase DOUBLE CHECK was created for a reason.


@returnmymoney wrote:

By your thought process, it is not the responsibility of the manufacturer to notify me of any errors,  because it is mine now and I should just be checking. 

1) If you take it in, you should check the paperwork afterward and make sure they did the work you took it in for and didn't just rotate the tires or change the oil.

 

B) So they notify you and you don't get it and you don't ever check to see if you're vehicle has a recall. If they mailed you a recall notice and you never responded, at that point is that their job or yours?

 

You're the one driving something that might be unsafe, not them. It's always worth checking.

 

 

I, obviously disagree and am grateful to those people that stand by their goods and services. If AT&T chooses to not be one of those companies , then so be it.


You want them to stand by the service of canceling. You want to make they cancel. 

 

 

BOTTOM LINE: Had you checked you would have saved yourself money and time!

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 23
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