Being Billed for Service after Cancellation and After transfer to another carrier.

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@returnmymoney wrote:

I discovered a charge of $62 on my credit card.  I no longer have Att.  I am on the phone but unable to get anyone to help me even figure out why I have this charge.  It will now be in the hundreds of dollars for no services.

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When did you leave AT&T?

If your last charge was $62, why would it be in the "hundreds of dollars"?

It amounts to $502 because we left att in November of last year. I called to cancel am services at that time except our internet which is $60 per month. When I received notice of billing I thought it was for our internet. It was only through careful inspection that I realized that there were 2 charges for $60, not one. My only regret is keeping the internet service because if I had dropped it, the charge would have been obvious.

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@returnmymoney wrote:

It amounts to $502 because we left att in November of last year. I called to cancel am services at that time except our internet which is $60 per month. When I received notice of billing I thought it was for our internet. It was only through careful inspection that I realized that there were 2 charges for $60, not one. My only regret is keeping the internet service because if I had dropped it, the charge would have been obvious.

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Got it, obviously, I didn't know the time frame. Plus, you said you no longer had AT&T, but you actually do. Makes more sense with all the info!

Being Billed for Service after Cancellation and After transfer to another carrier.

I'm going to guess here (again with lack of details) because you can't actually cancel AND transfer; if you cancel you have nothing to transfer.

The process for phones is (basically) that you port your number to another carrier (transfer) and that cancels the line with that number back at AT&T (it's not possible for them to keep the line with the same number open).

MY GUESS is you had a tablet or a smartwatch (or some device) that didn't have a crucial specific phone number attached to it and when you switched to your new carrier, they set the tablet (or whatever) up with a new number and your old number was still active at AT&T.  Was it something like that? 

Something like that only, I cancelled everything as I could possibly do so. See, we actually cannot get AT&T wireless service where we live, however, we were under contract? And couldn't leave. They did nothing to help remedy the situation at the time and as soon as I could,  cancelled devices. I moved over my number a year before and slowly cancelled devices during that year. I had a list and systematically cancelled, having to make multiple calls over that year. Because I was so meticulous,  I was confident everything was completely done. I just now know I should have recorded my calls 😞 I know they have records but it will be up to them to listen to recorded calls and be honest. Hopefully they will. I was so happy to make what I thought was my last call. I remember even saying, "I am so happy to be free of AT&T wireless."

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@returnmymoney wrote:

I just now know I should have recorded my calls 😞 

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That is way overly complicated. 

Recording your call would have required you to then somehow get that recording to someone to prove that was what happened.

The more practical thing to have done would be to have just checked your bill.

No bills here because it was an auto deduction. Like I said, should have cancelled internet and that would have solved the issue. Lots of should haves in the situation.  I know they record calls so, if it is still accessible,  they should be able to resolve the issue. 

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@returnmymoney wrote:

No bills here because it was an auto deduction. Like I said, should have cancelled internet and that would have solved the issue. Lots of should haves in the situation.  I know they record calls so, if it is still accessible,  they should be able to resolve the issue. 

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Auto deduction has nothing to do with getting your bills or reading them on-line.

I have auto pay set up too AND I have paperless billing, but that doesn't mean I ignore my bills. At ATT.com you can look at your bill summary or see the PDF of your monthly bill.

The same goes for my credit card bills, utilities and more. Just because I'm paperless (and auto paying) it doesn't mean you should ignore your bills.

As you'd have caught the mistake at the time and corrected it them (and not be at this point), it still seems easier than trying to record the call yourself save the recording for months and have to pass it on if there is an error later (or even trying to get someone to pull up an old recording).  

FYI, I can't think of the last time I heard them say they may record this call (for training purposes)...

 I was not ignoring anything.  I have a bill for $60 from AT&T.  When I see the charge, it is for $60. I am not sure why that is difficult to understand . I expect a $60 charge. I see a $60 charge . I know I cancelled service.  They didn't do their job. 

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@returnmymoney wrote:

 I was not ignoring anything.  I have a bill for $60 from AT&T.  When I see the charge, it is for $60. I am not sure why that is difficult to understand . I expect a $60 charge. I see a $60 charge . I know I cancelled service.  They didn't do their job. 

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You blamed auto deduction for not noticing. And it's all them, not you.

You had $60 a month on your bill TWICE for ten months. If that's you paying attention then I'm not sure you're doing your job.  

What is the device that you were being billed for? I'm bolding this question for the second time.