New Member
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25.7K Messages
Being Billed for Service after Cancellation and After transfer to another carrier.
Until recently I had an AT&T cellular account and hotspot for two cell phones.
Reception in my building was poor for several years and i finally switched carriers.
I had no contract and owned my phones.
I ported the phones to the new carrier on Feb 1 and Feb 4 2018. I began active use on those dates and have telephone records to show this.
I called Customer service and cancelled the Hotspot and accepted the fact I had to pay a $134 cancellation fee.
I understand that many utilities have a policy to advance bill. AT&T does this. They charge for the next months service in a current billing cycle so they effectively have a deposit on the services to be provided.
I was charged in the cycle ending Feb 4 for the Period from Feb 5-March 4.
But my service was transferred so I have been charged in advance for services AT&T cannot render. So I should be refunded.
The Manager on the Customer Service line named Epigmenio tells me AT&T does not reimburse for these services that that are unable to provide. Yet I paid far all of the services i received. So essentially AT&T is swindling me and others by advance billing us and then not providing services.
[Edited to comply with Guidelines]
Thank you,
Bruce
mrobato
Contributor
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2 Messages
6 years ago
In April 2017 I requested a SIM card for my T-Mobile phone. I had no idea they are not compatible - It didn’t work. I called April 2017 to cancel service. May 2017 I called again to verify why I got a bill for service I didn’t use. They said account was canceled.
May 2018 - Now it’s in collection? $104 for a service I didn’t use!!! Today I was on my T-Mobile phone for four hours with different CSR from various departments- collections, cancellations, and various others. No one knows what to do. I want to file a formal complaint. Go ahead laugh. But their customer service reps are clueless!
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Gary L
ACE - Expert
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16.5K Messages
6 years ago
It might have been canceled, but you still owed for the service that you signed up for. You might(?) have gotten someone to waive it, but if you never got a bill for $0.00 then you don't know it got taken care of. And as we know now, it did NOT.
What kind of phone was it? MANY are compatible. Are you sure your T-Mo phone was unlocked? (not locked to T-Mo)
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mrobato
Contributor
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2 Messages
6 years ago
It’s an iPhone 5s. Problem was the person who canceled my proposed service did it by stating I was deceased. It was not unlocked and T-Mobile would not/could not do it.
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Ihatejosh
Teacher
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22 Messages
6 years ago
I know! Me too! This company is just the worst!
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formerlyknownas
ACE - Sage
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117.1K Messages
6 years ago
That’s not a compatibility problem and not ATT’s problem. Time to deal with it was over a year back.
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formerlyknownas
ACE - Sage
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117.1K Messages
6 years ago
If you don’t know how to cancel service, this is where to ask. But blaming any carrier for your lack of information does a disservice to the carrier, and does not help you, or anyone else.
Ignorance is NOT bliss, it’s frustration.
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Ihatejosh
Teacher
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22 Messages
6 years ago
I can blame a carrier for a policy that I feel is unfair all I want.
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Gary L
ACE - Expert
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16.5K Messages
6 years ago
This is NOT an AT&T issue. This is an issue between you and the person who tried to commit fraud and did the canceling.
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Ihatejosh
Teacher
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22 Messages
6 years ago
Wait....now I have committed fraud? That seems to be an overstep. Well, thanks for all the help!
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Gary L
ACE - Expert
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16.5K Messages
6 years ago
CLEARLY, you did NOT read the message.
Unless I'm mistaken and you are the guy who canceled @mrobato's line by saying he was deceased.
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