Contributor
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3 Messages
Att doesn't care about their customers
No question. Just for everyone to be aware. I have been with Att 10 years plus. I received a letter in the mail telling me that they are going up $5 on my plan and my speeds will slow down. This is all because I was grandfathered into a plan that they don't have anymore. I refuse to get off of it just because they don't have it anymore. That's not my problem that you took the plan away. So I guess this is a tactic for them to make me get off of it which I am not until I get ready. Don't get to comfortable, as I did, because they will come with something stupid no matter how long you have been a customer. Customers are not valued at all
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
The part about slowing your data is not new. They have been doing that in one form or another for over 6 years, it's in the letter because ATT did not do a good job of notifying customers. By the way, 6 years ago, the threshold was 5GB, not the 22GB it is now. Oh, and every carrier has some sort of similar policy on their unlimited plans. As for the $5 increase, perhaps you should consider the new unlimited plan.
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Nikki41
Contributor
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3 Messages
7 years ago
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David606
Employee
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3.5K Messages
7 years ago
So why should the cost of something remain the same as it was 10 years ago? Does gasoline remain the same price? Cable television? Wheat and other grains? Gold and silver?
No they don't. Data is a commodity just like any other commodity. The terms of AT&T's service say they may increase the price with advanced notice and the ability to cancel your contract if you're under one. No one is forcing you off any plan. If you want to keep it you're more than welcome to do so. However the price increase comes along with that. Why should other customers have to subsidize someone else? Tenure isn't the only factor that determines a customer's worth to a company. It's not fair to users of other plans just because grandfathered users happened to get these plans back in the day. The increase in data costs, network deployment and maintenance is shared by all users.
Your data was always being subject to slowing down. This has been in effect since the creation of the unlimited data plan. All unlimited plans had prioritization. On the grandfathered plans it was detailed in the fair usage policy in the written paperwork.
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TrishaA24663636
Contributor
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3 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
AT&T has always used some kind of data optimization on its cell phone plans. The policy has changed over the years, and due to FCC pressure, the need to inform customers regularly that there is a policy in place is required.
The only change is you now know about it.
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Nikki41
Contributor
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3 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
No one posting here is getting paid, including David. ATT was threatened with a huge fine for not informing customers of their data policy. So now you know.
Doesn't matter if your new or old, all customers are under some kind of data optimization policy so that everyone has data to use.
If you don't like it, you can go elsewhere and be optimized, throttled or reprioritised at the current plan rates of another carrier.
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