Contributor
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4 Messages
Address to mail in the complaint about unauthorized credit on my AT&T account.
I need a name and a physical address to mail the complaint to AT&T since the customer service has failed to provide with answer. I have wasted lot of time with the AT&T crew and cannot afford to waste any more. I need a physical address to mail my complaint now.
Thank you.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Section 1.4. https://www.att.com/legal/terms.wirelessCustomerAgreement.html#whatChargesAmIResponsibleFor
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Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
I seriously doubt that and even if they do, ATT won’t pay it. The only way ATT pays any lawyer fees is if you win that at arbitration or small claims court.
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MicCheck
ACE - Expert
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14.1K Messages
5 years ago
You can also ask you question here; we might be able to provide an answer or point you in a quicker direction than mailing a letter.
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sherkhan
Contributor
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4 Messages
5 years ago
Thank you all for your comments. I have the attorney sent out the letter to AT&T. I will keep you posted of the AT&T response to the official letter.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Ah yes lawyers. $300 an hour, plus the associate who typed it up, when you did all the leg work to provide the proof/information. AT&T will contact them instead of you, etc.
It will cost you $1500 and take 6 months to solve a problem that might have cost you nothing and been fixed in 1 month had you filed a BBB or FCC complaint.
Yeah, lawyers are great.
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sherkhan
Contributor
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4 Messages
5 years ago
I appreciate your advise. The lawyer will charge for his time to AT&T. I will definitely look into BBB and FCC complaint as well. AT&T is worse than the several other agencies.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
The limitations of your recourse are in the TOS you agreed to.
TOS: https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html
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