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Address to mail in the complaint about unauthorized credit on my AT&T account.

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Address to mail in the complaint about unauthorized credit on my AT&T account.

I need a name and a physical address to mail the complaint to AT&T since the customer service has failed to provide with answer. I have wasted lot of time with the AT&T crew and cannot afford to waste any more. I need a physical address to mail my complaint now.

 

Thank you.

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Message 1 of 8
ACE - Sage
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Accepted by sherkhan
‎03-10-2019 11:23 PM

Re: Address to mail in the complaint about unauthorized credit on my AT&T account.

Section 1.4.  https://www.att.com/legal/terms.wirelessCustomerAgreement.html#whatChargesAmIResponsibleFor

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 8
ACE - Master

Re: Address to mail in the complaint about unauthorized credit on my AT&T account.


@sherkhan wrote:

I need a name and a physical address to mail the complaint to AT&T since the customer service has failed to provide with answer. I have wasted lot of time with the AT&T crew and cannot afford to waste any more. I need a physical address to mail my complaint now.

 

Thank you.


You can also ask you question here; we might be able to provide an answer or point you in a quicker direction than mailing a letter. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8
Contributor

Re: Address to mail in the complaint about unauthorized credit on my AT&T account.

Thank you all for your comments. I have the attorney sent out the letter to AT&T. I will keep you posted of the AT&T response to the official letter.

Message 4 of 8
ACE - Sage

Re: Address to mail in the complaint about unauthorized credit on my AT&T account.

Ah yes lawyers.   $300 an hour, plus the associate who typed it up, when you did all the leg work to provide the proof/information.   AT&T will contact them instead of you, etc.   

It will cost you $1500 and take 6 months to solve a problem that might have cost you nothing and been fixed in 1 month had you filed a BBB or FCC complaint.  

Yeah, lawyers are great.   

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8
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Contributor

Re: Address to mail in the complaint about unauthorized credit on my AT&T account.

I appreciate your advise. The lawyer will charge for his time to AT&T. I will definitely look into BBB and FCC complaint as well. AT&T is worse than the several other agencies. 

Message 6 of 8
ACE - Expert

Re: Address to mail in the complaint about unauthorized credit on my AT&T account.

The lawyer will charge for his time to AT&T

I seriously doubt that and even if they do, ATT won’t pay it. The only way ATT pays any lawyer fees is if you win that at arbitration or small claims court.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8
ACE - Sage

Re: Address to mail in the complaint about unauthorized credit on my AT&T account.


@sherkhan wrote:

I appreciate your advise. The lawyer will charge for his time to AT&T.  

AT&T isn’t their client, you are.  They can’t bill AT&T.  You didn’t read your TOS.  

 I will definitely look into BBB and FCC complaint as well. AT&T is worse than the several other agencies. 

Had you asked, that would have been out suggestion.  The FCC has the ability to slap at&t’s Hands.  Your lawyer has none.  


The limitations of your recourse are in the TOS you agreed to.  

TOS:   https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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