Contributor
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1 Message
ATT rep offered me TREK 2 HD Tablet for free, but charged $40 activation fee and $10 monthly fee
Couple of months ago, when I was chatting with a representative of att about my wireless plan and direct tv plan, he offered me a deal of a tablet. Upon asking him, he said that customers with multiple services with att and direct tv, they are giving away free tablet for those customers. I told them I am not interested because I don't use tablets. He said it's free and you won't be paying anything for it. Then I asked him what tablet will i get, he said Att Trek 2 HD. He said it's the best tablet they are offering. I said I don't need it. Then he said that it's totally free. Then I asked him about the monthly fee and the activation fee because I knew there has to be a catch. Then he replied back that no there are no fees. IT IS FREE. Then I agreed. so I got the tablet. and I switched it one when i received it. It was andriod operated and I didn't use it. so it was there in the living room. Then after couple of weeks later, I got the monthly bill. Got charged $40 for activation of the device and $10 for 1 GB monthly fee for that TABLET. Then I called att and explained them about my issue. They said they will take a look at it and get it sorted out. They never got back to me and im still paying $10 monthly for that piece of crap. I have contacted them many times after that, and now they say that I have to pay a termination fee of $150 for the line. FTW??? One of the rep even told me to sell that tablet privately and use that money for the termination fee. Who will buy that piece of crap tablet for $150????
So they are saying that they don't have the chat history of the first conversation I had when the att rep offered me the tablet for free. They said they need some sort of reference code. And I even gave them the time and date of the conversation I had online. And they still told me that they cannot retrive the chat history. They are not being help full at all. They are stealing from me and I can't make them stop.
Help me
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @shandesh!
Thank you for bringing this to our attention. I can totally understand how frustrating it is to receive unexpected charges. I do apologize these charges were not explained. It will be my pleasure to help you in any way I can!
In order to better assist, I will send you a private message directly to your Forum Inbox. This way I can further review these charges and explore options to find a resolution.
I look forward to speak with you and get this matter taken care of. I hope you have wonderful day!
Anabel, AT&T Community Specialist
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Obviously123
Tutor
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3 Messages
7 years ago
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Шпагата
Contributor
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1 Message
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Шпагата,
I regret to hear you also had an issue with your tablet purchase. I completely understand wanting to have as much information as possible regarding any service or purchases.
May I have you please send me a private message to @ATTMobilityCare? Include your full name, mobile number, and best time to contact you. I look forward to hearing from you!
Thanks for reaching out, and I hope you have a wonderful rest of your day!
Anabel, AT&T Community Specialist
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kaymoody
Contributor
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1 Message
7 years ago
same happened to me never got any help from att and I called for 4 months now they wont do anything I don't even use the tablet or the iPhone 7 that was suppose to be free from direct tv they sent me in December the guy completely lied to me on the phone wish I would have never called. By the way I called to lower my bill and it only ended up being higher and I was just told it would take a couple billing cycles for it to show on my bill still hasn't happened and I now know it NEVER will only going to pay all 5 phones I have off and go to another company didn't want to cause Ive been with att (bellsouth) for over 20 years. Should have never made that call on that day.
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @kaymoody,
I am very sorry to hear you have had such a poor experience. We would love to try and make this right! Please send us a private message to: @ATTMobilityCare with your information, so we can look into this for you.
Have an awesome weekend!
Jonathan, AT&T Community Specialist
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pauldenino
Contributor
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2 Messages
7 years ago
I'm sick of this "Oh we're terribly sorry that this happened to you, sir!" attitude. Obviously the store reps are instructed to give out these "free" tablets and AT&T probably figures that they will make a killing regardless of how many people catch onto the unexpected charges. Same exact thing happened to me.
[Please keep it courteous.]
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Vdubois84
Contributor
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2 Messages
7 years ago
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rmgaub
Contributor
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5 Messages
7 years ago
Same thing here - no resolution. sad.
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chrissyj
Voyager
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1 Message
7 years ago
The same thing happened to my mom. I feel awful and feel like she was scammed. While signing up for Directv, a man told her that for signing up, she was eligible for free TREK 2 HD Tablets and that she would only have to pay the taxes. She asked him repeatedly if there were anymore fees and he told her no and that activation was optional. She ended up getting a few to give to her grand kids and now she is in a whole mess of trouble trying to undo this. She was on the phone for 2 hours yesterday with at&t and got switched back and forth between about 10 different people (none of whom were any help). I don't know how to help her! this company is intentionally taking advantage of people and stealing their money!
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