05-21-2012 5:57 PM
Solved by: Go to Solution.
09-10-2012 9:48 AM - edited 09-10-2012 9:50 AM
Can you believe this email I got from AT&T?!?
I haven’t been a customer of theirs in over a year. When I called the number the email mentions, the customer service representative asked me, “You’re not really going to make me look for your CPNI number are you?”
He couldn’t find it and told me he would not be able to check if my information is being shared with 3rd party companies. Here’s the kicker, he did know what my social security number is.
There is no AT&T number or email address where I can ask not to have my information shared.
Does anyone know who to contact or complain to? Or perhaps if there are any other blogs where I can post this.
Any assistance would be appreciated.
I'm very sorry that you had a poor experience when you called in to opt out of CPNI. If you happen to recall the representative's name or ID, please let me know.
The numbers provided in the email you received are the right ways to contact AT&T about opting out. You can also complete this online by using this website: https://www.att.com/ecpnioptout/InitiateCPNIForm.action#tip53 Note - you will need your account number to complete the online form.
If you were not able to successfully opt out, I'd be happy to help. Just send me a private message with your name, old account number, phone number and the best time to contact you. I'll have a member of my team contact you directly to help.
Again - I apologize for the difficulty you had.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
09-10-2012 11:06 AM
What's wrong with this line?
"CPNI does not include your telephone number, your name or your address. Protecting the confidentiality of your CPNI is your right and our duty under federal law. As an AT&T customer, you can restrict the use of your CPNI even within the AT&T family of companies."
It clearly states that no "personal information" is being shared. Plus you can opt out at any moment.
I would be more concerend over what is floating around on facebook, twitter, lnkedin and 3 dozen other "social" sites and where that is getting. companies are using those sites as searchs for pre-hire qualifications more then what is passed on with cpni
10-13-2012 11:12 AM
I agree that restricting ATT CPNI is harder than it should be. I was able to get to the form quickly, but the form returned an error and asked me to call ATT support. That led to a 26 minute phone call to complete a task that should take 30 seconds. Either ATT deliberately makes this process difficult or they're support process needs improvement. I like to assume the best in people and companies, so I'd lean more toward their process needing improvement.
First of all, the web form should work, every time, for every customer with a valid account number and zip code.
Second, when a customer calls and says the acronym CPNI there should be an automatic response from the representative saying "Yes we have now restricted your CPNI, have a nice day."
02-05-2013 4:23 AM
Know this is an older thread but since I just had Voice installed about 2 months ago I was also emailed the below flier yesterday about my privacy and sharing CPNI. Glad I did a double-take and noticed my info was going to be shared unless I opted out. What a backwards email, as the OP said, and you should be requested to opt in instead of out. Luckily I was able to enter my account number and billing zip code fairly easily in the link.
I find it ironic I can't get any help/att support to stop the massive amounts of spam coming into my AT&T Yahoo email yet they want to bombard me with more spam from the "AT&T family of companies"?? This is utterly ridiculous!!
04-15-2014 10:33 AM
Thanks for posting this. Unfortunately as of 4/15/14 it appears not to work, I get the message below repeatedly. I would prefer not to spend time on hold then get marketed, to opt out of something I shouldn't even need to. It makes me wonder if ATT crippled this page to route more people thru their phone marketing machine. Funny, almost everything else customer-facing these days is a web form, presumably to cut down on CS overhead.
We're Having Trouble Processing Your CPNI Request
You can still make your request by phone. Please call a representative at 1-800-288-2020.
04-15-2014 12:04 PM - last edited on 04-15-2014 12:56 PM by Phil-101
I just wasted 5 minutes dealing with your email, finding my account number, logging in, opting out, etc.
I pay you plenty. I just added features to my account, in fact.
Just leave us alone. ... start caring about treating your customers right.
[Inappropriate content removed]
04-16-2014 1:20 PM
04-16-2014 1:57 PM
I got a notice about this in the mail from AT&T and am having the same problem: We're Having Trouble Processing Your CPNI Request You can still make your request by phone. Please call a representative at 1-800-288-2020. Since I have cell and Internet form AT&T, but not voice, I'm not even sure that CPNI is an issue for me.
It covers cell and Uverse/DSL also
04-17-2014 10:22 AM