Mentor
•
3 Messages
AT&T, privacy, and business ethics
I just got this email from AT&T about my CPNI usage. Apparently they want to use my private info for marketing purposes. Here's what's wrong with that.
I'm already a customer, leave me alone. Stop advertising new services and products to your own customers it's an annoying waste that clutters the website, my inbox, and wastes time when calling customer service.
Second, they were going to take my private info anyway if I did not respond the long, confusing e-mail with unfamiliar abbreviations like CPNI. They are profiting from every instance of non-response. Most people don't have the time or don't care enough to contact AT&T and request not to have their privacy invaded.
The language used is deceptive: "By checking this box I am requesting that AT&T restrict the use of my CPNI." that's the quote. See, it seems like they are restricting you, because of the purposefully confusing language. In reality, they are being restricted. I wonder what they have to gain that they would phrase it in a backwards way like this, surely AT&T has no concern for clarity when communicating with customers.
Bad show guys. Most people aren't going to notice, the rest probably won't care, but I hope there are a few people who demand more from a company they pay thousands of dollars to annually.
I'm already a customer, leave me alone. Stop advertising new services and products to your own customers it's an annoying waste that clutters the website, my inbox, and wastes time when calling customer service.
Second, they were going to take my private info anyway if I did not respond the long, confusing e-mail with unfamiliar abbreviations like CPNI. They are profiting from every instance of non-response. Most people don't have the time or don't care enough to contact AT&T and request not to have their privacy invaded.
The language used is deceptive: "By checking this box I am requesting that AT&T restrict the use of my CPNI." that's the quote. See, it seems like they are restricting you, because of the purposefully confusing language. In reality, they are being restricted. I wonder what they have to gain that they would phrase it in a backwards way like this, surely AT&T has no concern for clarity when communicating with customers.
Bad show guys. Most people aren't going to notice, the rest probably won't care, but I hope there are a few people who demand more from a company they pay thousands of dollars to annually.
tickedoff1
Tutor
•
2 Messages
12 years ago
Thanks Tyler for that link, it was the only way I found a place to opt out, which is ridiculous! I searched for CPNI and only got a link to this forum, they are hiding the opt-out page so people will get frustrated and not bother. Ridiculous that you have to opt-OUT rather than opt-IN!!!
0
tickedoff1
Tutor
•
2 Messages
12 years ago
Did anyone try calling the number in the email? I am in Oregon and you have to listen to a long message to find your state and press "1" to "9", and then at the end of the list, after Oregon wasn't even mentioned (don't think Washington was either), they give you another number to call!!!
AT&T ... if we have to go through this, you know where we live, give us the right number in the email!
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
Thanks for posting this link. I've marked it as an accepted solution so it's easier for other people to find. 🙂
0
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
0
0
felixday
Contributor
•
3 Messages
12 years ago
So, do I have to do this for each phone number?
0
0
SSeeplane1
Contributor
•
1 Message
12 years ago
it only took me 6 attempts to log in to the opt out web page and another 3 attempts to get a successful confirmation of the opt out request being submitted for processing
never got a postive indication that my request had been granted
att is the best....
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
@felix - If you have mutliple account numbers, yes.
@SSeeplane1 - I'm sorry you had such a difficult time. Were you getting errors or was the site timing out? That's not a typical experience.
0
0
Amorgan90
Teacher
•
3 Messages
12 years ago
0
Amorgan90
Teacher
•
3 Messages
12 years ago
I tried the phone# but it said get the acct# from the email but only the last 4digits are given in the email! ComOnMan!
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
The link to opt out is available in this thread (https://www.att.com/ecpnioptout/InitiateCPNIForm.action) and can be found by searching for CPNI using the search box on each page.
AT&T is not attempting to secure any information from you. We already know your account number, entering it is the way we ensure your options regarding CPNI are recorded.
If you're not sure of your account number, you can see it on your billing statement or by logging into your account at www.att.com.
Please let me know if you continue to have trouble.
0
0