05-21-2012 5:57 PM
Solved by: Go to Solution.
05-21-2012 5:59 PM
05-23-2012 9:28 AM
Thanks for your feedback about the email you received, I appreciate it. Though I'm sorry you were not happy with the email or process, I'm glad you took the time to let us know how you felt about the overall experience.
You can always adjust your marketing preferences on att.com by logging into your account and editing those preferences on your profile page. Here's an article with a bit more information.
05-24-2012 10:44 AM
As a customer, I am appalled that you would share my information if I did not opt out. You should make it an opt-in so that you have to make a conscious choice to do so. Why must AT&T take advantage of users? Bad on you AT&T, it may not mean much to you but when my contract is up I will take my business elsewhere.
05-25-2012 3:52 PM
I completely agree with Lamar. Your email says if I want AT&T to use my CPNI, I don't need to do anything. You are making me do something in order to protect my privacy?!?! My General Marketing preferences already say not to send me anything. Will I need to keep checking them after 33 days in order to find out if you have changed them? This is not what I consider good customer service. It doesn't sound as though you really believe that the "protection of our customers' privacy is of utmost importance."
Also, I am a careful internet user. I did not want to click on the link in your email, so I logged on to my account. Was there a link to respond to this CPNI request? No! And when I searched for "cpni" all I got was a link to this forum. Very poor.
05-25-2012 5:14 PM
Congrats AT&T, you set a new low for customer service. No, it doesn't matter that the info is only shared internally - the way you implemented this policy is transparently and comically sleezy. I'll be moving to another carrier soon.
05-26-2012 7:40 AM
06-01-2012 2:35 PM
06-01-2012 5:16 PM
06-02-2012 8:35 AM
It looks like they got that fixed. I searched on the website for CPNI, and got a link to the page where you can opt out. However.....when I went to my profile, I had to opt out for all three phone numbers on my account. This is wrong, wrong, wrong! If I, as the owner of the account, do not want to be solicited, that should automatically apply to all the numbers on my account. I shouldn't have to jump through a bunch of hoops to make sure that my husband and mother in law don't receive calls and text messages!
06-02-2012 2:48 PM
Thanks Tyler for that link, it was the only way I found a place to opt out, which is ridiculous! I searched for CPNI and only got a link to this forum, they are hiding the opt-out page so people will get frustrated and not bother. Ridiculous that you have to opt-OUT rather than opt-IN!!!
06-02-2012 2:52 PM
Did anyone try calling the number in the email? I am in Oregon and you have to listen to a long message to find your state and press "1" to "9", and then at the end of the list, after Oregon wasn't even mentioned (don't think Washington was either), they give you another number to call!!!
AT&T ... if we have to go through this, you know where we live, give us the right number in the email!
06-04-2012 8:15 AM
Thanks for posting this link. I've marked it as an accepted solution so it's easier for other people to find.
06-04-2012 5:05 PM
Moved for better exposure