Contributor
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3 Messages
AT&T lost my phone on the warehouse! Now I need to pay $299.00
It's been almost five months that we did a upgrade on the phone. AT&T received the phone and now they lost it after 5 months and wanted me to pay $299.00 because they don't find it! Super bad service been calling more than two times per week for 5 months and now one wants to help! Always open a new ticket and that it!!! Worst costumer service ever. So sad because I'm 10 years with the company never had a late payment or something similar.
formerlyknownas
ACE - Sage
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117K Messages
7 years ago
Did you save tracking on the returned phone?
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jerryotero1978
Contributor
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3 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
Ask Att for the tracking. If the phones are recorded as returned, you need to force ATT to remove the charge, or explain why not.
Contact ATT by message here. @ATTMobilityCare
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jerryotero1978
Contributor
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3 Messages
7 years ago
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Cbblite
New Member
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1 Message
4 years ago
question: I’m having the SAME issue with an iPhone XR I returned back in September of this year. I have proof I dropped the phone off and still charging my account $1500 plus shut my service off 2 times. How did you get your situation resolved?
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