Why did AT&T change my plan without telling me?

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@IntegraRC wrote:

That’s still missing the point. The analogy you’re using includes you agreeing to the change. This agreement never happened with AT&T.    Um, wrong.  You and I agreed to it up front.  It’s the part of the terms of service that says At&t can change price and terms.  

 

As weird as it sounds, the public perception probably would’ve been better had they just increased the price and not given anything.

True, but then the rest who are fine with the increase because they got double data, would be screaming the got charged $10 more for no increased value in service.  

 

This would just reflect on the cost of inflation. But by AT&T wording it as an upgrade (and yes, they worded it as an upgrade both on my bill and on the phone), they make the customers feel as if they were forced into something they never asked for. Weird, yes, I know... but this is public perception. The sooner AT&T can realize this and act accordingly, the sooner you can see comments like this go away 😊.

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At&t has its head in the sand in general.  The need to higher focus groups, not ‘yes men’.  And the fact is no business will ever make everyone happy all the time.  

“ Um, wrong.  You and I agreed to it up front.  It’s the part of the terms of service that says At&t can change price and terms.”

I agree with you on the legal side, but we all know the public does not see it this way. Unfortunately, perception can be reality.

“True, but then the rest who are fine with the increase because they got double data, would be screaming the got charged $10 more for no increased value in service.”

So AT&T has a choice between a price increase due to inflation, or a price increase due to forcing customers to what is “perceived” as an unconsented upgrade... See where I’m getting at here?

Sorry for the multiple posts. My phone is acting really wonky in responding here. Maybe the upgraded plan would’ve resolved this had I kept it 😁

AT&T completely changed my plan without my permission. That's not ok. That's not just a price hike. To think otherwise is idiotic. Who says tomorrow they won't decide you "need" 50 GB of data for $1,000.There's a reason why they sent out emails instead of being upfront about the change on a bill or through a text message. Geez, send me a letter through the postal system if you have to.

Switching to T-Mobile cut my bill in half from what AT&T wanted me to pay anyway. Very happy with the switch.

I agree to pay for services for the price offered. There's a sign at the gas station letting me know the price. My electric company notifies me of any price hikes on my bill, in large attention-grabbing lettering. AT&T did an utterly poor job of notifying me, to the point of deception in my opinion.

 Bottom line that everyone is missing is that per AT&T's own fine print is they are required to provide 30 days notice PRIOR to implementing a price change which in my case was. It provided.

They implemented the change 2 days into my billing cycle and then pro-rated to get additional funds from me.

I am not in agreement with the way they handled this whole change but a unmonitored and unregulated company does what they want. 

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@Dictatemyname wrote:

 Bottom line that everyone is missing is that per AT&T's own fine print is they are required to provide 30 days notice PRIOR to implementing a price change which in my case was. It provided.

They implemented the change 2 days into my billing cycle and then pro-rated to get additional funds from me.

I am not in agreement with the way they handled this whole change but a unmonitored and unregulated company does what they want. 

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People posted an email they got 2 months in advance.  Did you read all At&t email notices?

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@Dictatemyname wrote:

 Bottom line that everyone is missing is that per AT&T's own fine print is they are required to provide 30 days notice PRIOR to implementing a price change which in my case was. It provided.

They implemented the change 2 days into my billing cycle and then pro-rated to get additional funds from me.

I am not in agreement with the way they handled this whole change but a unmonitored and unregulated company does what they want. 

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Look at your printed bill (or the PDF of your full bill) and check the "News You Can Use" section in your TWO bills prior to the change.

PLEASE let us know what you find OR what you don't find.

I'm guessing you'll find something like this (if you have Unlimited Choice):

Thank but I review the fine print on the PDF EVERY  bill and it was not on mine.

Once again another inconsistency.

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@Dictatemyname wrote:

Thank but I review the fine print on the PDF EVERY  bill and it was not on mine.

Once again another inconsistency.

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Have you since switched to another plan or carrier? If so, I think AT&T should make the adjustment, taking your word you didn't get the message. Of course, my opinion means little. 

If not, it doesn't matter. Getting the notice now didn't change anything, so there's no reason to think getting the notice a month or two ago would change anything.