05-01-2012 10:37 AM - edited 05-01-2012 10:51 AM
Hello everyone. I just got into the same situation. So there is a huge possibility I will be sent a bill for the lost return. Judging from this thread looks like noone has been able to resolve the problem and it is pretty much pointless to argue with these guys.
If and when I will get charged for the lost phone I will not under any circumstances pay this amount. So my question is: Will I be able to continue using AT&T service and my data plan and most importantly how will it affect my account upgrades in the future with this outstanding amount.
I'd really hate to terminate AT&T contract ( I have 4 lines, mine is a smartphone) But if AT&T will limit my upgrade eligibility and or my data use or anything on my account I will be forced to terminate the contract. If that happens I'm not going to pay the termination fee either and I don't really care about the consequences of such action. So this is not an issue for me.
I see my post has been moved to another/new thread
So to make a lost story short: mailed a defective unit back to ATT and it got lost in the mail. Not able to track it on newgistic at all.
AT&T says will charge $390 for the lost return device.
<new post created, subject edited>
Solved by: Go to Solution.
08-14-2014 9:12 AM
Brian, I had the exact same thing happen, they are stating they received the box but no phone. $542.00 being charged. I have tried everything the post office states untimely filing of tampering claim due to not knowing until I received the bill approx. 45 days later. I put the phone in the box. Clearly their pictures show a slice and extra tape, along with the box itself being opened on the side. But the warranty dept. keeps telling me "that's my opinion from someone outside of at&t" Which by the way they aren't even a part of since AT&T states I have to deal with their 3rd party warranty department. I have spoke to so many people that just don't care. I have been told to return the phone and I won't be charged. Really if that isn't falsely acusing someone. I put the phone in the box, and sealed it with their tape. I even requested for over a month to blacklist the phone. They keep saying it hasn't been used. So I am being charged for a non working phone, with no battery and no back cover. Have you had any success?
08-14-2014 9:21 AM
I have tried and tried to get them to acknowledge my box was tampered with you can see was slit on top and the side flaps are clearly hanging open. Why would they both be opened. DUH mail tampering. $542.00 and hours and a month of calls and still no where.
09-15-2014 11:20 AM
So this is even more warped.
I bought a phone, died in a day. Sent me a refurbed phone (which considering the first phone was only a week old, was not right either) and it dies in 3 days. So i have two dead phones now.
Following explicit instructions, sent the original dead phone using an emailed label customer care sent me, and the dead warranty phone as a DOA back to the warranty department using the label that came in the box. I should have taken a copy of the warranty label, but I didnt think to, I've never had issues before. I wish i had seen this thread first.
Weeks and weeks later, they finally say they got it... but they only have one phone. Oh crap.
But get this, I give them the tracking number and they confirm thats the box they got, but the warranty department says they got their phone back. So they confirm that they have one box and the other phone???
I'm giving it one last go to see if they can resolve this, but otherwise, I'm dropping everything, even my cable\internet.
Moral of the story? Be suspicious of everything, get receipts, make copies, record tracking numbers... its sad.
09-15-2014 12:13 PM
Do NOT give up. It may take 2 months. BTW the people on here that say that can help and work for ATT are no help. Don't waste your time. Call the warranty department get both tracking numbers, they have them. Tell them you want the tracking website sent to you. I have filed my paperwork but it is through newgistics or something like that. NOT USPS. Tell them you want them to report that missing phone stolen. So no one can use it. Get pictures of the box. I am going by memory but did you send two boxes or one? DO NOT GIVE UP. Do NOT let them get away with doing this to you. It took me 90 days to get my money back. MY BOX WAS Clearly tampered, but it took the right person with a brain in warranty to finally open their eyes and look.
09-25-2014 5:09 PM
09-27-2014 6:18 PM - last edited on 09-27-2014 7:13 PM by Phil-101
Is AT&T phone handeling department a joke? OR A SCAM.
I 'sold back' my iphone for a credit through AT&T's trade-in-program and this evening got a letter sealed in a plastive USPS envelope saying: we regret damage to your device during shipping."
What's weird is that the package itself was from ATT...so clearly the phone made it there. So where the is my phone?
Then they send me another pre-paid label to send ANOTHER phone in the mail. Is this a scam where they pretend to receive a damaged unit, then just steal it?
[Edited to comply with Guidelines]
10-14-2014 5:23 PM
I am having the same issues. I used AT&T Warranty Packaging and returned the phone by dropping it off at USPS. I received notice on July 14 that they had not received the phone so I called. I spoke with Matthew Miller and was told they could see the phone was received but not logged in and to give it a few days. Well, it is now October 14 and they have no record of the phone being properly logged and want me to pay $584. I have consistently spoken to somebody every couple of days - I actually spoke to 7 people on 10/10. Long story short, I am so disgusted with fighting with AT&T, I tried to return the replacement phone and they won't let me. I am now on hold..... again..... trying to get some type of resolution. 14 years as a customer, no missed payments and this is the treatment I receive. I loathe AT&T and wish there was somebody with the actual power to help me.
10-25-2014 2:49 PM
10-25-2014 4:07 PM
10-31-2014 8:22 AM
11-20-2014 7:06 AM
Oh yea, I just paid the first half of $579 for the Assurion claiming they did not get the phone I sent back to them. I spent more than 6 hours on the phone in October and all they did was put it off till this month_ Nov 18th, then i spend 5 1/2 hours on the phone with more than 12 people and no one could do a thing about it. Finally got in touch with one of the Supers and he told me that one of the digits were off on the tracking number I had, (I was stupid enough to drop it into a UPS drop box; yet I have used the same drop box in the past without any problems)
I was so angry that I wanted to drag everything AT&T has in this house including the Uverse equipment into the driveway and drive over all of it call them and tell them to come get the junk.
Next month I pay the other half which is another $300. Great Extortion outfit.
02-25-2015 2:15 PM
02-25-2015 2:24 PM
04-21-2015 7:48 PM