AT&T Phone Replacement, defective unit return lost in the mail. AT&T reps say I will be charged $390
Hello everyone. I just got into the same situation. So there is a huge possibility I will be sent a bill for the lost return. Judging from this thread looks like noone has been able to resolve the problem and it is pretty much pointless to argue with these guys.
If and when I will get charged for the lost phone I will not under any circumstances pay this amount. So my question is: Will I be able to continue using AT&T service and my data plan and most importantly how will it affect my account upgrades in the future with this outstanding amount.
I'd really hate to terminate AT&T contract ( I have 4 lines, mine is a smartphone) But if AT&T will limit my upgrade eligibility and or my data use or anything on my account I will be forced to terminate the contract. If that happens I'm not going to pay the termination fee either and I don't really care about the consequences of such action. So this is not an issue for me.
I see my post has been moved to another/new thread
So to make a lost story short: mailed a defective unit back to ATT and it got lost in the mail. Not able to track it on newgistic at all.
AT&T says will charge $390 for the lost return device.
Re: AT&T Phone Replacement, defective unit return lost in the mail. AT&T reps say I will be
I am having the same exact problem. Was charged $449 for a defective phone that I sent back. Not sure why I would want to keep a defective refurbished iPhone that wont even turn on.
It is so troubling to see that so many people are having this issue and that AT&T is unwilling to offer any solution. With so many wireless options these days, I highly suggest staying away from AT&T. I have been a customer for over 10 years and they have been shockingly unsympathetic or helpful with this issue at all. I'll be switching to Verizon or one of the lower priced options that utilize the Verizon network.