AT&T Next: Do I need to return the phone?

AT&T Next: Do I need to return the phone?

Quick questions.

 

  • If I upgrade a phone using AT&T Next, then do I need to return the old phone?
  • Assuming I upgraded using my first AT&T Next. Later on, I decided to use AT&T Next again. Will I need to return my phone purchased through my first AT&T Next to qualify for using the second AT&T Next?
  • I am currently on a "family" plan and one of the additional lines. Can I keep my current number if I decided to have my own account with myself as the account holder?

 

Thanks!

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Message 1 of 12
Professor

Re: AT&T Next: Do I need to return the phone?

If you upgrade at the 12 (for Next 12) or 18 (for Next 18) month marks, you will have to turn your phone in.  This keeps going for each time you hit the upgrade point and want to upgrade using Next again.

 

You can do a transfer of billing responsibility for your line and keep your number.  Be aware that in most cases of ToBR, you will lose any grandfathered services and features that you have on your line now.

Message 2 of 12

Re: AT&T Next: Do I need to return the phone?

If I keep my phone even after the 18 month on the Next 18, then will I still be billed until the retail balance is paid off?

 

Assuming the phone's retail balance is fully paid, and I use the Next18 again, then am I required to return my old phone?

Message 3 of 12
ACE - Expert

Re: AT&T Next: Do I need to return the phone?

If you pay your phone off in FULL, then you can keep the phone. If you want to upgrade after the 18 months but before the phone is paid off, then you must return the phone.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 12
Highlighted
Employee

Re: AT&T Next: Do I need to return the phone?

If you are going to transfer the number into your name you will want to make sure the device is paid off first or you won't be able to do a transfer of billing. As long as you're finished paying for the device on next you should be able to transfer just fine, just make sure the account holder is with you if you decide to go that route at the store as they will have to sign a transfer of billing. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 12
Employee

Re: AT&T Next: Do I need to return the phone?


thomascgty wrote:

If I keep my phone even after the 18 month on the Next 18, then will I still be billed until the retail balance is paid off?


 Yes.


thomascgty wrote:

Assuming the phone's retail balance is fully paid, and I use the Next18 again, then am I required to return my old phone?


No.

If you turn your phone in, then either A) the remainder of the payments are forgiven after 18months, or B) you will recieve money back to help with your next phone or the bill.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 12
Contributor

Re: AT&T Next: Do I need to return the phone?

What about say I no longer want the device can't afford to keep it. Can I send it back now and get remaining taken off my bill
Message 7 of 12
ACE - Expert

Re: AT&T Next: Do I need to return the phone?

@limitnsqueakerz No, that is not an option. You can only trade in if buying a new phone on Next. If you can't afford the phone, you can sell it yourself and use the proceeds to pay off the balance.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 12
Contributor

Re: AT&T Next: Do I need to return the phone?

Ok one last question. If I trade it in do I keep the remaining balance if the new phone is cheaper
Message 9 of 12
ACE - Expert

Re: AT&T Next: Do I need to return the phone?

@limitnsqueakerz No.  If you trade it in and get a new phone, you start a new Next plan and your old Next plan is paid off by the trade in. Your payments will be based on the price of the new phone. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 12
ACE - Expert

Re: AT&T Next: Do I need to return the phone?

There is no remaining balance.   You trade in a phone so that ATT will stop billing for the remaining balance on the phone.

This is ONLY if you have reached the trade in point of your Next agreement.  For example, If you have "Next 24" you. Must complete 24 payments to trade in for another phone.

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12
Contributor

Re: AT&T Next: Do I need to return the phone?

Oh so can't just do a trade in. Dangit
Message 12 of 12
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