Contributor
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1 Message
AT&T Fraud Department
I recently received a mail requesting my personal information from AT&T Fraud Department. Their address is 12911 E. 183RD ST, CERRITOS, CA 90703. I wonder if it is the correct address of AT&T Fraud Department.
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @dragory
I’d be happy to help with this letter you have received! When it comes to suspected fraud, you can never be too safe! If you receive a letter claiming to have come from an AT&T Fraud Department, we can certainly look into this to determine the legitimacy. Please contact our Fraud Department and we can verify this for you.
I would also recommend visiting our Fraud and Security FAQ page for additional articles and resources to help protect yourself, your family, and your personal information.
You can also learn more about the latest scams and what to watch out for on our Cyber Aware site.
I hope this helps!
Charise
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Computer_Joe
Master
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5.9K Messages
10 years ago
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Did you dispute a portion of your bill, or claim identity theft or breach?
The address looks legit.
https://www.google.com/maps/@33.8659653,-118.0565576,3a,89.1y,329.76h,85.18t/data=!3m5!1e1!3m3!1s9JHZ-IVkf8RcZbP84lZhew!2e0!5s2011-08
I believe this is their phone number (800) 331-0500.
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brenth.kyle606
Contributor
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1 Message
8 years ago
Hello At&T,
A suspected CPNI Breach in our company had been reported to our higher management but they cover up the issue. Is there anyway we can raise it to ATT instead of the BPO Company we are working with? They seem to cover it up to avoid investigation. Thanks
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Rosietoes11
Contributor
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1 Message
8 years ago
Recently I called the fraud depatment because someone I used to know, who owes AT&T money decieded to use my email account and someone else's name to open an account. I gave them the information, which after being transfered to 3 different people, I felt like they could have cared less. They promised a follow up phone call which I never got, so 5 calls later they said there's nothing they could do.. Got to love the security they say they have..
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formerlyknownas
ACE - Sage
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117K Messages
8 years ago
Are you being billed?
how do know it's someone you know?
It wouldn't be the first time someone gave the wrong email when they signed up. Unless there is another account attached to you, it isn't something to worry about. Check your credit history and ATT to verify you are not the responsible party for another account.
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TerrieW
Tutor
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5 Messages
8 years ago
Unable to reach anyone who can respond to fraudulent use of my credit card in your AT&T website after providing it at an AT&T store. I've contacted customer service and the 877-844-5584 fraud number. Getting no assiistance, just people or your system transferring me around in circles, including a supposed to be supervisor in the payment processing center who said he didn't know how to handle this kind of call. How do I contact your fraud department directly to report this to a live person that handles fraud,... or don't you want to know someone is accessing and using your customers credit card data?
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TerrieW
Tutor
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5 Messages
8 years ago
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scammer77
Contributor
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1 Message
8 years ago
if i am the only authorized user on my account how could att give my info to someone else
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jsmokevr6
Contributor
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2 Messages
8 years ago
this happend to me yesterday. well similar. worked 13 hour day and at my job no phones are aloud in the building. wife called conplaining she lost all service around 2pm. get out to my car after 7pm and same thing. was able to get hangouts call placed over my wifi at home to ATT. someone walked into Apple store claiming to be me and updated all my lines transferring service. no notification from ATT. guy on the phone sounded like this happens all the time from Apple store.
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jsmokevr6
Contributor
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2 Messages
8 years ago
then on top of that the fraud dept is not open 24/7. so what chance i had at icloud locking the devices before they were sold on the street or craigslist is gone. Also makes me wonder how ATT allows stuff like this to go on. Apple stores have 50 camera's in them. cant imagine it would be that hard to track down who did it.
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