Tutor
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10 Messages
AT&T Admits i am in an no service area after several months of trying and troubleshooting albeit
Why should i have to pay the installments on devices that do not receive the AT&T wireless service after AT7T have admitted to me being in a no service area. devices are mine and my wifes, we are disabled and need our service. two phones and two tablets and a switch back to a real cell service company we have service with another carier and AT&T wont take phone/tablets back. why do i have to pay to look at inoperable items?? FCC NEXT?????
Gary L
ACE - Expert
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16.5K Messages
7 years ago
Because you purchased them.
Why didn't you return them the day you got them (or the week after) if they didn't work?
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Busternutt
Professor
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3.2K Messages
7 years ago
You have 14 days to return devices and after that, they belong to you and can not be returned. You will have to pay them off and at that time, you can sell them.
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TudTud
Tutor
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10 Messages
7 years ago
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Anonymous
New Member
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25.7K Messages
7 years ago
@TudTud you had to wait until they told you coverage was bad to figure it out? Took you 3 months to figure out the service wouldnt work?
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David606
Employee
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3.5K Messages
7 years ago
Within 3 days or 3 months it should have been apparent that service in a particular location wasn't there or poor. There is nothing a cellular provider can do to change this. Service exists where it exists and only a new cell phone tower can get signal to an area without any. I understand that it's frustrating but the terms and conditions do state that coverage is not guaranteed. Lack of signal in one location does not negate the fact that your phones and devices will work where there is service.
The 14 day return period is the window of time in which a user has to find out what service is like wherever they may be. The carrier may do some basic troubleshooting and attempt to do what they can to help but they can't create signal where there is none.
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TudTud
Tutor
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10 Messages
7 years ago
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TudTud
Tutor
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10 Messages
7 years ago
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TudTud
Tutor
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10 Messages
7 years ago
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TudTud
Tutor
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10 Messages
7 years ago
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TudTud
Tutor
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10 Messages
7 years ago
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