A survey from att?

I just got an email from vgmarket saying they want me to answer a survey for ATT.

Given the problems with phishing and scams, if this is truly an ATT survey, ATT should use some other way of assuring customers this is for real. The message came from vgmarket and not ATT.

Hope someone at ATT can tell me whether this survey is OK. They are offering a $10 Amazon gift card. I would answer it but want to be sure it's OK.

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Accepted Solution

Official Solution

ATTMobilityCare

Community Support

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15.2K Messages

8 years ago

Hi @mygzman

Thank you so much for reaching out to AT&T Community Forums and making us aware of the email that you received!

You are completely correct in thinking that the email was not from AT&T and choosing not to respond. AT&T never contacts our customers by e-mail, SMS, or recorded calls asking for personal information.

To report the suspected fraudulent email to AT&T, you can do so via email at abuse@att.net. Since it is an email that was received, include the full header of the suspicious email. This assists us in identifying the email's origin.

You can also file a complaint at IC3.gov for suspected illegal activity involving an email that was not from AT&T or may be in any way fraudulent.

For additional suggestions to protect against phishing, don’t hesitate to access the AT&T Privacy Policy at att.com/privacy and enter email phishing in the Search field.

The Federal Trade Commission also has information at onguardonline.gov.

Thank you for reporting this to AT&T! Hope this helps!

Tim, Community Specialist

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