$50 restaurant gift card for signing up for autopay

Hello @Carter22,

I completely understand how concerning it can be to have waited this long to receive the $50 eGift card for enrolling in our autopay program. I am very sorry to hear this. We definitely want to get you taken care of!

Since you have not received the eGift card yet, I would highly recommend you visit the reward center so you can check the status of your offer. If this doesn’t provide you with any information as to when you will be receiving it, you can definitely call our “Group O” department at 800-288-9983 for further information.

I hope you they clear this up and you receive it soon! If you have any other questions please don’t hesitate to reach out to us.

Thank you so much for your time, I hope you enjoy the rest of your day.

Jess, AT&T Community Specialist

I have tried the reward center it does not find my information. I have call att wireless customer care and they transfer me to the reward center and they transfer me back to wireless. No one has a solution. I received the email on 12/9/16 to enroll and i signed up on 12/9/16. This is a snippet of the email. It has not been that SIMPLE! I still have not got my giftcard.

Get a $50 Restaurant.com eGift Card just for trying AutoPay. View this email online.
Just give it a try – then bon appétit!*

Hey there @Carter22

I am so sorry you’re still experiencing issues with receiving your $50 restaurant eGift card. I would love to look further into this for you to see what’s going on.

I will be reaching out to you via private message to research this for you. Please be on the lookout for my message in your Forum’s Inbox located on the upper right hand side of your screen.

I look forward to speaking with you, and have a great day!
 

Jess, AT&T Community Specialist

Best of luck.  Just like you, I've called the reward center, been transferred to three different departments, asked to call restaurant.com who then promptly returned me to AT&T and was just recently given a private message that was a canned response setting forth the rules on the $50 AutoPay offer.  

Hi 1ldk9b

I am sorry you are also having issues with receiving the $50 restaurant eGift card. I am happy to also check on this for you to see if we can find a resolution.

If you could please send a private message to @ATTMobilityCare with your full name, account number and phone number we would greatly appreciate it.

I look forward to working with you, have a great rest of your day!

Jess, AT&T Community Specialist

Still silence from AT&T after replying to their request for a private message.  This is the third try for resolution via private messaging.  Calling AT&T doesn't work, call restaurant.com doesn't work, private messaging doesn't work.  How does someone get the $50 reward card after completing the offer terms?  I don't understand how AT&T can offer this promotion with all of these complaints- some going as far back as 2014.  

Jessie- I would appreciate a response.

Thanks.

I am having the same problem. Received the $50 egift card offer on Feb. 29, signed up for auto pay on March 1. I've had more than the required number of automatic payments and my account is in good standing. I have been trying for more than a month to get this straightened out. I've had 3 chat session, each time being told they would look into the problem and fix it. I've been given 3 1-800 numbers to call for AT&T but still no help. Then I was given the number for restaurant.com and was told they are no longer affiliated with AT&T and that the promotion has expired. I've been told over and over that I would soon receive an email with instructions on how to claim my card but nothing!

I am ready to switch carriers over this. Can't believe AT&T would have such a scam promotion. 

Jess, AT&T Community Specialist, what say you?

I received the offer on 2/28/17, signed up for AutoPay 3/1/17, and still to date have not received an egift card for restaurant.com. I called at&t today, in which I was given no less than 5 different numbers to call. After no resolution and calling all the numbers, I called the main customer service number and demanded a manager.  I told the rep that I had been dealing with this issue for over an hour and a half and I wanted a $50 credit on my account in leu of the egift card. That their customer service has been a joke in regards to this issue, and that having been a customer for over 15 years am sorely disappointed. I am still on hold (for the 3rd time) to get the credit, so I wish you luck. I will NEVER do another thing through at&t for promotion.