09-05-2016 4:17 PM
09-07-2016 2:26 PM
Hi there @Gspyle!
That sounds really frustrating! Usually these issues are a result of a purchase blocker. So if you’ve checked for that already, then the obvious solution isn’t available!
Is it possible you’ve hit the $100 monthly limit for purchases, what about any recent refund requests? Do you have direct carrier billing as an option in your payment methods or is it missing entirely?
Were there any changes to your phone around June?
I hope you don’t mind the questions! We’re just trying look for activity that may cause issue for your purchases!
Thanks for reaching out here in the Forums!
Tim, AT&T Community Specialist
09-07-2016 4:02 PM
09-07-2016 5:46 PM
03-12-2017 11:55 AM
03-13-2017 6:02 AM
Mobile purchases are really handy for many of the apps we use on a daily basis. I am sorry to hear you have experienced the same issue with your account. Let’s find out what is going!
You mentioned you had not reached the $100.00 limit, is there a chance a Purchase Blocker was placed on your line in error? This has happened to me before, and it was a quick fix. After visiting My Wireless Services, which will take you right into your account to make this change, please select the device we need to check. You should be able to see if a Purchase Blocker is listed.
If you do not see this feature on your line, we will need to take a deeper look at your account. So we can investigate the issue together and get it resolved, please send me a private message to @ATTMobilityCare. Please include your full name, account number, the best time and method to reach you, and we can get this all taken care of.
I look forward to hearing back from you!
Fiona, AT&T Community Specialist
03-13-2017 6:20 AM
Have you signed up for purchases with any other device on your account?
I discovered after signing up on one phone with my google account, it won't let me add another phone or tablet that use the same google account. So I have to make all purchases on the one phone .
03-13-2017 8:28 AM
05-31-2017 7:31 PM
So it is true then that AT&T "DOES" have a monthly LIMIT of $100 for 3rd party purchases on the AT&T account!!?? That really stinks. Sometimes I would like to be able to bill more than the $100 to my AT&T account.
06-01-2017 5:46 AM
AT&T does have a $100 monthly limit per line for third party billing. This is to help prevent large third party charges on your bill. After the $100 has been billed to your account, you would still be able to use other payment options, such as with a card.
We also have a wonderful article to help manage your mobile purchases as well. This covers how to set up blocks, change purchases, cancel subscriptions, and manage features.
I hope you found this information helpful! Have a great rest of your day!
Brett, AT&T Community Specialist
10-25-2018 8:42 PM
I am having the same problem. I recently got 2 galaxy s9 plus phones. Everything was just fine with bill pay but I had to get one replaced and ended up getting 2 iPhone X’s max phones. Only problem is it won’t even show bill pay as an option even.