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150 deposit

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150 deposit

I switched to AT&T 3 months ago for my family.   We have 4 cell phones and 2 iPads on this plan that allows 10 devices.  I just got an Apple Watch but was told because of my credit I must pay $150 deposit to add the watch to the plan, which is only $10 a month.   I’ve always had good credit so I quickly checked wondering what could have happened.  My credit score is 769 which falls in the very good range.   What does it have to be at avoid having to pay 15 months cost up front as a deposit?   

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Message 1 of 22
Teacher

Re: 150 deposit

Ha, I'm in the same boat. I knew this was a new scam they are doing.  Seems they are making Apple Watch people put down $150 under the guise of "credit check"

 

They did it to me, and as it was a gift I needed to get activated to a particular phone under the AT&T plan, they got me.

 

But I'm closing down another plan and moving it to Verizon.  I told them if you do this to me, insult me, extort $150, I will be moving this plan that I pay you much more than that each month, but they still made me pay $150. 

 

I wonder if Apple knows about this racket they are doing to their Apple Watch customers?

 

 

 

 

 

 

Message 2 of 22
ACE - Sage

Re: 150 deposit

Any deposit is refundable after a period of time.  ATT must feel your credit is not as good as it would like.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 22
Teacher

Re: 150 deposit

You would think that would be the case, but the two people I know this happened to have great credit with big family style plans, and just bought a watch.

So something else is up with it... just targeted at watch customers with phones already on AT&T. Some sort of racket.

 

Message 4 of 22
ACE - Expert

Re: 150 deposit


@AtWrlesFAN wrote:

You would think that would be the case, but the two people I know this happened to have great credit with big family style plans, and just bought a watch.

So something else is up with it... just targeted at watch customers with phones already on AT&T. Some sort of racket.

 


UM...  I have a lg sport and a apple watch on my plan plus 6 phones and never was asked for a deposit when the wife wanted the apple watch in November....  Its not about credit score from a credit report....  ATT has its own metric it uses for deposits....  Its all risk based....  I had to get an exception from a district manager when we moved from verizon 5 years ago because I needed 6 lines.  He had no problem doing it...  

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Message 5 of 22
Employee

Re: 150 deposit

credit score isnt the only determining factor, they look at utilization as well is it possible you are at the upper limit of your available credit? i own my own house, purchased a second one for rental income, did some repairs and heavily used my discover card for repairs and upgrades my credit is a 788 but i jumped to a 38% utilization and was denied a kohls card and the reason was utilization. no matter i dont want or need a kohls card i just wanted to use the deep discount at xmas when you open, use first purchase etc.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 22
Teacher

Re: 150 deposit

4 months ago, got a watch, no deposit.

 

End of 2017, got a watch, deposit.

 

No change in anything.

 

Easy to see, it has nothing to do with anything...

 

It is plainly a racket, probably to boost revenue at end of year. 

 

 

Message 7 of 22
ACE - Expert

Re: 150 deposit

For one deposits can't be shown as revenue ...  Sorry your theory does not hold water....  Atts quarterly reports tell the story.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 22
Teacher

Re: 150 deposit

Well there is some reason they just now started demanding 150 from Apple Watch customers and it has nothing to do with credit rating, or needling a deposit. 

 

Message 9 of 22
ACE - Expert

Re: 150 deposit

Enjoy your tinfoil hat.  Like I said at the end of Nov. we added a apple watch with no deposit.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 22
Teacher

Re: 150 deposit

WHen someone gives me a plausible reason why they are demanding 150 now for a watch connection, I’ll stop suspecting them of shenanigans. 

Message 11 of 22
ACE - Expert

Re: 150 deposit


@AtWrlesFAN wrote:

WHen someone gives me a plausible reason why they are demanding 150 now for a watch connection, I’ll stop suspecting them of shenanigans. 


@AtWrlesFAN

 

Thought I would check something out...  I can add up to 2 more watchs to my account without deposits...  ATT's own rating system is what is at play with these deposits nothing more nothing less.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 22
Teacher

Re: 150 deposit

How did you check out?

 

In my experience it wasn't even a known thing there and took the AT&T Activation person about an hour to figure out why the activation wasn't working. 

 

If it is just a rating system, it definitely is off... in that it is nickel, diming, insulting long time high paying customers with good credit... just for a watch, just for $150... and sending them to Verizon.

 

 

I think it is just some sort of racket they are running on Apple Watch customers - which makes the most sense.  Because 150 deposit for a high paying customer is not really a meaningful deposit for anything really.  And they just started this. And the Activation / Customer Support team doesn't even know about it. 

 

I've called Apple to let them know AT&T is bilking their Watch customers. 

 

 

Message 13 of 22
ACE - Expert

Re: 150 deposit


@AtWrlesFAN wrote:

How did you check out?

 

In my experience it wasn't even a known thing there and took the AT&T Activation person about an hour to figure out why the activation wasn't working. 

 

If it is just a rating system, it definitely is off... in that it is nickel, diming, insulting long time high paying customers with good credit... just for a watch, just for $150... and sending them to Verizon.

 

 

I think it is just some sort of racket they are running on Apple Watch customers - which makes the most sense.  Because 150 deposit for a high paying customer is not really a meaningful deposit for anything really.  And they just started this. And the Activation / Customer Support team doesn't even know about it. 

 

I've called Apple to let them know AT&T is bilking their Watch customers. 

 

 


I added 2 watches I had at the house...  No deposit for either and then just called and said I made a boo boo and had them remove them from the account.  If you don't like ATT's deposit rules then by all means LEAVE for Verizon...  Then when they do something you dont like you can change carriers again....  Verizon is known for doing deposits for watches and tablets also...  Just depends on there internal rating system which all carriers have by the way.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 22
Teacher

Re: 150 deposit

> If you don't like ATT's deposit rules

 

I'm just pointing out that "deposit rules" serve no real deposit business needs (it's a service, not a rental), are based on no real credit factors and are most certainly a racket designed to extract some more money from randomly selected (probably high paying they know they can get the deposit from) Apple Watch customers, a racket they just started in December.

 

Glad to hear you didn't get assigned to the deposit pool, but question: why on earth did you get a Apple Watch Series 3 with Cellular if you didn't plan on activating it? You do realize you can get the one without cellular for less money? 

 

 

 

Message 15 of 22
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