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Posted Jan 25, 2013
6:18:40 PM
adding a line to family plan

I want to purchase a new phone. I have 4 lines on my family plan. My current phone is not eligible for an upgrade. I was told by an ATT rep that I could open a new line. Purchase the new phone, then port my number to the new phone and 5th line. Then the 4th line would just be left blank until the contract period ends which I then can cancel that line.

 

Is it that easy if I purchase the phone from an online wireless phone provider like amazonwireless?

I want to purchase a new phone. I have 4 lines on my family plan. My current phone is not eligible for an upgrade. I was told by an ATT rep that I could open a new line. Purchase the new phone, then port my number to the new phone and 5th line. Then the 4th line would just be left blank until the contract period ends which I then can cancel that line.

 

Is it that easy if I purchase the phone from an online wireless phone provider like amazonwireless?

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Feb 12, 2013 1:48:14 PM
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Edited by Dorlese_D on Dec 12, 2013 at 10:16:42 AM

hampton86 wrote:

I want to purchase a new phone. I have 4 lines on my family plan. My current phone is not eligible for an upgrade. I was told by an ATT rep that I could open a new line. Purchase the new phone, then port my number to the new phone and 5th line. Then the 4th line would just be left blank until the contract period ends which I then can cancel that line.

 

Is it that easy if I purchase the phone from an online wireless phone provider like amazonwireless?



@hampton86, do you want to add a line just for the purpose of getting a new phone at a subsidized price? If so, you can use the upgrade eligibility from another line on the account. Here is more information. Click on the dropdown for Transfer upgrade eligibility from one line on your account to another. 

 

Hope this helps! 

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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adding a line to family plan

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Jan 26, 2013 3:22:21 AM
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hampton86 wrote:

I want to purchase a new phone. I have 4 lines on my family plan. My current phone is not eligible for an upgrade. I was told by an ATT rep that I could open a new line. Purchase the new phone, then port my number to the new phone and 5th line. Then the 4th line would just be left blank until the contract period ends which I then can cancel that line.

 

Is it that easy if I purchase the phone from an online wireless phone provider like amazonwireless?


It should be just as simple if you use a 3rd party website, but be aware 3rd party sellers sometimes have additional requirements for maintaining the contract.

 

Also, it doesn't sound like the rep explained the cancellation well.  Let's say your phone number is 1234 (which I'm gathering is an existing line with AT&T) currently has a contract end date of 1/1/2014. If you purchase a new phone line 1212 today, it would have a contract end date of 1/26/2015. 

 

You can use the new device with phone number 1234. You would simply put your sim card in the new phone. The cancellation dates for the phone numbers would not change, however. So you could still cancel number 1234 on 1/1/2014, but that would disconnect YOUR phone number. You wouldn't be able to cancel 1212 until 2015. There is no such thing as porting a phone number within the same phone company.


hampton86 wrote:

I want to purchase a new phone. I have 4 lines on my family plan. My current phone is not eligible for an upgrade. I was told by an ATT rep that I could open a new line. Purchase the new phone, then port my number to the new phone and 5th line. Then the 4th line would just be left blank until the contract period ends which I then can cancel that line.

 

Is it that easy if I purchase the phone from an online wireless phone provider like amazonwireless?


It should be just as simple if you use a 3rd party website, but be aware 3rd party sellers sometimes have additional requirements for maintaining the contract.

 

Also, it doesn't sound like the rep explained the cancellation well.  Let's say your phone number is 1234 (which I'm gathering is an existing line with AT&T) currently has a contract end date of 1/1/2014. If you purchase a new phone line 1212 today, it would have a contract end date of 1/26/2015. 

 

You can use the new device with phone number 1234. You would simply put your sim card in the new phone. The cancellation dates for the phone numbers would not change, however. So you could still cancel number 1234 on 1/1/2014, but that would disconnect YOUR phone number. You wouldn't be able to cancel 1212 until 2015. There is no such thing as porting a phone number within the same phone company.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 2, 2013 12:56:31 PM
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The biggest issue with purchasing phones from Amazon and not from the AT&T store is that when you agree to the terms and conditions, you're agreeing to AMAZON'S terms and conditions, not necessarily AT&T's. As well, we cannot speculate on Amazon's return policy, exchange policy, or warranty policy. Plus, these phones will NOT be eligible for AT&T Mobile Insurance.
The biggest issue with purchasing phones from Amazon and not from the AT&T store is that when you agree to the terms and conditions, you're agreeing to AMAZON'S terms and conditions, not necessarily AT&T's. As well, we cannot speculate on Amazon's return policy, exchange policy, or warranty policy. Plus, these phones will NOT be eligible for AT&T Mobile Insurance.

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Feb 12, 2013 1:48:14 PM
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Edited by Dorlese_D on Dec 12, 2013 at 10:16:42 AM

hampton86 wrote:

I want to purchase a new phone. I have 4 lines on my family plan. My current phone is not eligible for an upgrade. I was told by an ATT rep that I could open a new line. Purchase the new phone, then port my number to the new phone and 5th line. Then the 4th line would just be left blank until the contract period ends which I then can cancel that line.

 

Is it that easy if I purchase the phone from an online wireless phone provider like amazonwireless?



@hampton86, do you want to add a line just for the purpose of getting a new phone at a subsidized price? If so, you can use the upgrade eligibility from another line on the account. Here is more information. Click on the dropdown for Transfer upgrade eligibility from one line on your account to another. 

 

Hope this helps! 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.


hampton86 wrote:

I want to purchase a new phone. I have 4 lines on my family plan. My current phone is not eligible for an upgrade. I was told by an ATT rep that I could open a new line. Purchase the new phone, then port my number to the new phone and 5th line. Then the 4th line would just be left blank until the contract period ends which I then can cancel that line.

 

Is it that easy if I purchase the phone from an online wireless phone provider like amazonwireless?



@hampton86, do you want to add a line just for the purpose of getting a new phone at a subsidized price? If so, you can use the upgrade eligibility from another line on the account. Here is more information. Click on the dropdown for Transfer upgrade eligibility from one line on your account to another. 

 

Hope this helps! 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: adding a line to family plan

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