Contributor
•
1 Message
Water damaged phone,got insurance made a claim and no reply from insurance been a week already
I water damaged my iPhone 5s being pushed in my pool with it still in my pocket. It was in a life proof case so I thought I was saved but it didn't it leaked in. So I made a claim with life proof and asurion and it's been a week and have yet to hear from either one. What do I do??
loganic
Former Employee
•
636 Messages
10 years ago
I dont know about the lifeproof warranty, but as far as asurion goes, contact them.
If there's a hang up/hiccup causing a delay, they'll tell you, and let you know if there's a way past it.
If the phone was sent, but stolen mid-transit, then asurion may have further options for that too.
Either way, you need to contact them
The number for Asurion Mobile Insurance is 888.562.8662.
-Alex
0
0
guangzl1
Scholar
•
185 Messages
10 years ago
Also, after you claim is approve, make sure you have the phone send to a valid address because there was fraud problem in the past that if you don't give them the correct address or if there's any problem with the address, you will be going through with lots of hassle that you can prevent in the first place.
Mt suggestion would be, make sure you send to an address with your photo ID that has the same exact address.
0
0