Tutor
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2 Messages
WORST COMPANY EVER!!!
I called a local AT&T store located on Pierson Rd, Flint Michigan and the store Manager was so rude to me he hung up on me, placed me on hold serveral times because he said he was busy, and talked over me when I tried to ask him a question. I asked for the Corporate number which he refused followed by giving me a fake name. Not only is AT&T customer service line horrible but even their reps in store are. I will never use this company or advise anyone to.
ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, smeltzer13!
Thanks for posting. I'm so sorry to hear about your recent experience with one of our store managers. Rudeness is never tolerated, so rest assured that your comments will be shared. If there is anything else we can do, please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns. Once again, I apologize for your recent experience.
-Mariana
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JacksnJames
Teacher
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27 Messages
10 years ago
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Max69
Professor
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2.1K Messages
10 years ago
The store on Pierson RD in Flint, MI is listed as an Authorized Retailer, not a corporate store. I would suggest calling the store on Miller RD.
Authorized Retailers are not AT&T owned, and often play by their own rules. I avoid them.
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MicCheck
ACE - Expert
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14.1K Messages
10 years ago
She included a link to contact Customer Care in her response.
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Sjwhome
Tutor
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6 Messages
10 years ago
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JacksnJames
Teacher
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27 Messages
10 years ago
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MicCheck
ACE - Expert
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14.1K Messages
10 years ago
The hyperlink is on the word "here" in her response. It's not a phone call; when one sends a private message (as it says in that "exact verbiage" everytime), it is sent to AT&T Customer Care who then contacts the customer to resolve the issue. From what we can tell of those who report back, the Customer Care group on the forums has an excellent "batting average" of getting problems resolved.
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JacksnJames
Teacher
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27 Messages
10 years ago
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kdfederer
ACE - Expert
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13.1K Messages
10 years ago
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JacksnJames
Teacher
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27 Messages
10 years ago
We are disgusted. The only reason I have at&t service is because I can't get service with Verizon in places I travel to frequently
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