Mentor
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32 Messages
Very Disappointed with Wireless Customer Service Employee or Sales Employee
I am a new Uverse customer and since I already have your two services I thought about adding wireless as well and I got this letter in the mail yesterday about some offers. I was reading the fine print and it says $45 for Value Plan with 300MB data (which I won't use anyway) and unlimited talk and text with no annual contract with one smartphone. I am okay with that since ATT now has a sale on the phones and I see this Nokia on sale. And I am ready to switch from Verizon. So I called and was asking this girl in Texas about this offer. And I was asking her about this plan but she told me that I cannot have it because I need to have my own phone. I am buying my phone from ATT and just want to get this plan that is stated in the offer I got in the mail. Then this rude girl told me to listen to her and work my brain. How rude is that? I told her ATT cannot get my business . I am staying with Verizon. You guys should watch out with what what you say to potential customers. You are driving them away and be specific with your offers. It does not say in the offer to bring my own phone. Too bad . I will have to tell my family and friends to stay away from ATT wireless. And I was even very defensive with my daughter about ATT now I found out why she does not want to switch over.
Accepted Solution
Official Solution
wingrider01
Expert
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12.2K Messages
10 years ago
If you look here you will see that the 45.00 plan pertains to a no contract BYOD or a phone obtained through the next plan. The disclaimer is on the web page and on the TV add
http://www.att.com/shop/wireless/data-plans.html
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BBoomer
Mentor
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32 Messages
10 years ago
Thank you for the link but I am okay with my current wireless provider . I just upgraded my phone and my new plan for unlimited talk and text . I do not need a family plan and I do not need to text to other countries . With my bad experience today with ATT wireless thanks but no thanks.
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isthis4real
Tutor
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8 Messages
9 years ago
I share your pain - rude employees and mis-information seem to be the order of the day at ATT. Perhaps you can provide me with details and information on the plan you chose with another carrier as I am actively looking for a new provider. Please feel free to post any info here on this forum.
Best Regards,
isthis4real
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singingnappy12
Tutor
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7 Messages
8 years ago
I understand your pain as, I now see for myself they advertise offers they they actually don't have. I would remain with Verison if I were you, I considering making the change as well.
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Mwright1971
Tutor
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1 Message
8 years ago
If you are using ATT for your mobile phone service, please beware. I have been a loyal customer of theirs for about 8 years. Recently I had service issues caused by their inability to fix a connectivity issue and then they refused to accept the blame. They did next to nothing about it once I got in touch with them about the issue. The social media manager told me that there was nobody above her that I could talk to about the issue and their inadequate resolution to it. It's sad that companies fell no loyalty to their long term customers anymore. I will be moving my business elsewhere. Hate to rant but this really made me mad. Ridiculous.
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singingnappy12
Tutor
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7 Messages
8 years ago
similar situation. Take your phone and RUN.... I just received service with
Verizon ☺
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6K9149
Contributor
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1 Message
8 years ago
i went to small att store in okla city.the store # is 0527 to use machine to pay bill. i am confronted by staff when i step inside.i say i am there to use machine to pay bill.they yell at me machine doesnt work. there is no sign on machine. the stores do not want anyone comeing in just to pay bill,if you are not there to buy something they dont want you in store.they say you can pay us but then demanded i show drivers lincese to pay cash for my bill,i refuse. there were extremly rude to me and should be FIRED. i am very angry about my treatment. noone should be treated as i was.all i wanted to do was pay my bill. i still have not paid bill which is overdue. i am [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]. this was last nite.thursday-aug-25.
thanks
i would be happy to back there and point out the 2 employees that were so rude to me
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longino
Contributor
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1 Message
7 years ago
An ATT salesman came to my door and talked me into changing from u-verse to Direrct TV. He gave me his word that I would get to keep the discounts that I currently have with ATT. Att then removed my Internet discount. I have called the salesman and customer support many times, but I rreceive liesand cons and runarounds each time. I have done business with ATT for 53 years. I will no longer do business with them, and All people I talk to will avoid ATT.
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Unhappy411
Contributor
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3 Messages
5 years ago
Constant problems, lies and run around is all you get for being a customer with ATT. I am being charged for three Ipones when we only have two. I have called countless times, gone to several stores only to be told it will be fixed and reflect the correct devices. It never does and usually causes another billing charge. I too should have stayed with Verizon
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singingnappy12
Tutor
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7 Messages
5 years ago
fairly quickly. If not, I suggest you return to Verizon 😉
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