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Posted Apr 30, 2014
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Very Disappointed with Wireless Customer Service Employee or Sales Employee
Edited by BBoomer on Apr 30, 2014 at 1:36:34 PM

I am  a new Uverse customer and since I already have your two services I thought about adding wireless as well  and I got this letter in the mail yesterday about some offers.  I was reading  the fine print and it says $45 for Value Plan with 300MB data (which I won't use anyway) and unlimited talk and text with no annual contract with one smartphone.  I am okay with that since ATT now has a sale on the phones and I see this Nokia on sale.  And I am ready to switch from Verizon.  So  I called and was asking this girl in  Texas about this offer.  And I was asking her about this plan but  she told me that I cannot have it because I need to have my own phone. I am buying my phone  from ATT and just want to get this plan  that is stated in the  offer I got in the mail.  Then this rude girl told  me to listen to  her and work my brain.  How rude is that?  I told her ATT  cannot get my  business .   I am staying with Verizon.  You guys should watch out with what what you say to potential customers.  You are driving  them away and be specific with your offers.  It does not say in the offer  to  bring my own phone. Too bad .  I will have to tell my family and friends  to stay away from ATT wireless.  And  I was even very defensive with my daughter about ATT now I found out why she does not want to switch over.  

I am  a new Uverse customer and since I already have your two services I thought about adding wireless as well  and I got this letter in the mail yesterday about some offers.  I was reading  the fine print and it says $45 for Value Plan with 300MB data (which I won't use anyway) and unlimited talk and text with no annual contract with one smartphone.  I am okay with that since ATT now has a sale on the phones and I see this Nokia on sale.  And I am ready to switch from Verizon.  So  I called and was asking this girl in  Texas about this offer.  And I was asking her about this plan but  she told me that I cannot have it because I need to have my own phone. I am buying my phone  from ATT and just want to get this plan  that is stated in the  offer I got in the mail.  Then this rude girl told  me to listen to  her and work my brain.  How rude is that?  I told her ATT  cannot get my  business .   I am staying with Verizon.  You guys should watch out with what what you say to potential customers.  You are driving  them away and be specific with your offers.  It does not say in the offer  to  bring my own phone. Too bad .  I will have to tell my family and friends  to stay away from ATT wireless.  And  I was even very defensive with my daughter about ATT now I found out why she does not want to switch over.  

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Apr 30, 2014 2:28:58 PM
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BBoomer wrote:

I am  a new Uverse customer and since I already have your two services I thought about adding wireless as well  and I got this letter in the mail yesterday about some offers.  I was reading  the fine print and it says $45 for Value Plan with 300MB data (which I won't use anyway) and unlimited talk and text with no annual contract with one smartphone.  I am okay with that since ATT now has a sale on the phones and I see this Nokia on sale.  And I am ready to switch from Verizon.  So  I called and was asking this girl in  Texas about this offer.  And I was asking her about this plan but  she told me that I cannot have it because I need to have my own phone. I am buying my phone  from ATT and just want to get this plan  that is stated in the  offer I got in the mail.  Then this rude girl told  me to listen to  her and work my brain.  How rude is that?  I told her ATT  cannot get my  business .   I am staying with Verizon.  You guys should watch out with what what you say to potential customers.  You are driving  them away and be specific with your offers.  It does not say in the offer  to  bring my own phone. Too bad .  I will have to tell my family and friends  to stay away from ATT wireless.  And  I was even very defensive with my daughter about ATT now I found out why she does not want to switch over.  


If you look here you will see that the 45.00 plan pertains to a no contract BYOD or a phone obtained through the next plan. The disclaimer is on the web page and on the TV add

 

http://www.att.com/shop/wireless/data-plans.html

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Very Disappointed with Wireless Customer Service Employee or Sales Employee

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Apr 30, 2014 2:28:58 PM
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BBoomer wrote:

I am  a new Uverse customer and since I already have your two services I thought about adding wireless as well  and I got this letter in the mail yesterday about some offers.  I was reading  the fine print and it says $45 for Value Plan with 300MB data (which I won't use anyway) and unlimited talk and text with no annual contract with one smartphone.  I am okay with that since ATT now has a sale on the phones and I see this Nokia on sale.  And I am ready to switch from Verizon.  So  I called and was asking this girl in  Texas about this offer.  And I was asking her about this plan but  she told me that I cannot have it because I need to have my own phone. I am buying my phone  from ATT and just want to get this plan  that is stated in the  offer I got in the mail.  Then this rude girl told  me to listen to  her and work my brain.  How rude is that?  I told her ATT  cannot get my  business .   I am staying with Verizon.  You guys should watch out with what what you say to potential customers.  You are driving  them away and be specific with your offers.  It does not say in the offer  to  bring my own phone. Too bad .  I will have to tell my family and friends  to stay away from ATT wireless.  And  I was even very defensive with my daughter about ATT now I found out why she does not want to switch over.  


If you look here you will see that the 45.00 plan pertains to a no contract BYOD or a phone obtained through the next plan. The disclaimer is on the web page and on the TV add

 

http://www.att.com/shop/wireless/data-plans.html


BBoomer wrote:

I am  a new Uverse customer and since I already have your two services I thought about adding wireless as well  and I got this letter in the mail yesterday about some offers.  I was reading  the fine print and it says $45 for Value Plan with 300MB data (which I won't use anyway) and unlimited talk and text with no annual contract with one smartphone.  I am okay with that since ATT now has a sale on the phones and I see this Nokia on sale.  And I am ready to switch from Verizon.  So  I called and was asking this girl in  Texas about this offer.  And I was asking her about this plan but  she told me that I cannot have it because I need to have my own phone. I am buying my phone  from ATT and just want to get this plan  that is stated in the  offer I got in the mail.  Then this rude girl told  me to listen to  her and work my brain.  How rude is that?  I told her ATT  cannot get my  business .   I am staying with Verizon.  You guys should watch out with what what you say to potential customers.  You are driving  them away and be specific with your offers.  It does not say in the offer  to  bring my own phone. Too bad .  I will have to tell my family and friends  to stay away from ATT wireless.  And  I was even very defensive with my daughter about ATT now I found out why she does not want to switch over.  


If you look here you will see that the 45.00 plan pertains to a no contract BYOD or a phone obtained through the next plan. The disclaimer is on the web page and on the TV add

 

http://www.att.com/shop/wireless/data-plans.html

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Apr 30, 2014 8:32:56 PM
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Thank you for the link but  I am okay with my current  wireless provider .  I just upgraded  my phone  and my new plan  for unlimited talk  and  text  .  I do not need a family plan and I do not need to text to  other countries . With my bad experience today with ATT wireless thanks but no thanks.  

Thank you for the link but  I am okay with my current  wireless provider .  I just upgraded  my phone  and my new plan  for unlimited talk  and  text  .  I do not need a family plan and I do not need to text to  other countries . With my bad experience today with ATT wireless thanks but no thanks.  

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Mar 27, 2015 8:47:13 AM
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I share your pain - rude employees and mis-information seem to be the order of the day at ATT. Perhaps you can provide me with details and information on the plan you chose with another carrier as I am actively looking for a new provider. Please feel free to post any info here on this forum.

 

Best Regards,

 

isthis4real

I share your pain - rude employees and mis-information seem to be the order of the day at ATT. Perhaps you can provide me with details and information on the plan you chose with another carrier as I am actively looking for a new provider. Please feel free to post any info here on this forum.

 

Best Regards,

 

isthis4real

Re: Very Disappointed with Wireless Customer Service Employee or Sales Employee

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May 9, 2016 7:29:03 AM
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I understand your pain as, I now see for myself they advertise offers they they actually don't have.  I would remain with Verison if I were you, I considering making the change as well.

 

I understand your pain as, I now see for myself they advertise offers they they actually don't have.  I would remain with Verison if I were you, I considering making the change as well.

 

Re: Very Disappointed with Wireless Customer Service Employee or Sales Employee

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May 9, 2016 9:56:01 AM
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If you are using ATT for your mobile phone service, please beware. I have been a loyal customer of theirs for about 8 years. Recently I had service issues caused by their inability to fix a connectivity issue and then they refused to accept the blame. They did next to nothing about it once I got in touch with them about the issue. The social media manager told me that there was nobody above her that I could talk to about the issue and their inadequate resolution to it. It's sad that companies fell no loyalty to their long term customers anymore. I will be moving my business elsewhere. Hate to rant but this really made me mad. Ridiculous.

If you are using ATT for your mobile phone service, please beware. I have been a loyal customer of theirs for about 8 years. Recently I had service issues caused by their inability to fix a connectivity issue and then they refused to accept the blame. They did next to nothing about it once I got in touch with them about the issue. The social media manager told me that there was nobody above her that I could talk to about the issue and their inadequate resolution to it. It's sad that companies fell no loyalty to their long term customers anymore. I will be moving my business elsewhere. Hate to rant but this really made me mad. Ridiculous.

Re: Very Disappointed with Wireless Customer Service Employee or Sales Employee

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May 9, 2016 10:49:41 AM
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I totally understand, I've been a customer for 16 years and went through a
similar situation. Take your phone and RUN.... I just received service with
Verizon ☺
I totally understand, I've been a customer for 16 years and went through a
similar situation. Take your phone and RUN.... I just received service with
Verizon ☺

Re: Very Disappointed with Wireless Customer Service Employee or Sales Employee

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