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Posted Mar 28, 2012
6:13:27 AM
Traveling to Canada with iPhone for a weekend? ...

Hey guys, we're pretty new to AT&T. In a couple months I plan to head from the U.S. to Toronto for a weekend. I've heard horror stories about people racking-up insane voice and data charges when traveling to Canada.

When I was with Sprint a few years ago we could add some kind of international plan add-on for something like $3.99 for a single month that completely covered us there.

Does AT&T offer anything similar? What are the options?

Thanks very much in advance,
Chris

Hey guys, we're pretty new to AT&T. In a couple months I plan to head from the U.S. to Toronto for a weekend. I've heard horror stories about people racking-up insane voice and data charges when traveling to Canada.

When I was with Sprint a few years ago we could add some kind of international plan add-on for something like $3.99 for a single month that completely covered us there.

Does AT&T offer anything similar? What are the options?

Thanks very much in advance,
Chris

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Jul 14, 2014 9:21:13 AM
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Community Support
Edited by ATTMobilityCare on May 24, 2016 at 3:04:11 PM

Hello Community!

 

One of the most common discussions in the community is regarding traveling/calling to Canada and Mexico.

 

If you are planning a trip soon, please take a look at this link with details about calling to and from Canada and Mexico.  We have some amazing new plans and features that make it easier than ever!

 

If you've registered your account at myAT&T, you can add the international plan online as well. 

 

Tim, Community Specialist

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Traveling to Canada with iPhone for a weekend? ...

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Mar 28, 2012 6:51:29 AM
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Hi Chris, 

 

AT&T does offer international services and it's a great that you're thinking ahead. 

 

I suggest either stopping by an AT&T store or giving customer service a call to make sure the proper features are added to your account while you're traveling. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Hi Chris, 

 

AT&T does offer international services and it's a great that you're thinking ahead. 

 

I suggest either stopping by an AT&T store or giving customer service a call to make sure the proper features are added to your account while you're traveling. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Traveling to Canada with iPhone for a weekend? ...

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Mar 28, 2012 7:10:25 AM
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Thanks, jamileh. I'll do that.

 

-- Chris

Thanks, jamileh. I'll do that.

 

-- Chris

Re: Traveling to Canada with iPhone for a weekend? ...

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Mar 29, 2012 10:35:42 AM
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Pay specific attention to the data add-ons. Roaming plans like the World Traveler do not cover ANY data. The international data is very expensive(starting at 50MB for $25), but it's still cheaper than international pay-per-use. You are probably better off turning off cellular data and sticking to wi-fi while you're in Canada.

Pay specific attention to the data add-ons. Roaming plans like the World Traveler do not cover ANY data. The international data is very expensive(starting at 50MB for $25), but it's still cheaper than international pay-per-use. You are probably better off turning off cellular data and sticking to wi-fi while you're in Canada.

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Jul 4, 2012 8:45:19 AM
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I added the international data plan for my trip to Canada ($30 for 50mb) but seem to only be able to access the Internet when I'm connected to WiFi. Whst's going on? Did I waste $30?
I added the international data plan for my trip to Canada ($30 for 50mb) but seem to only be able to access the Internet when I'm connected to WiFi. Whst's going on? Did I waste $30?

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Edited by ATTMobilityCare on May 24, 2016 at 3:04:11 PM

Hello Community!

 

One of the most common discussions in the community is regarding traveling/calling to Canada and Mexico.

 

If you are planning a trip soon, please take a look at this link with details about calling to and from Canada and Mexico.  We have some amazing new plans and features that make it easier than ever!

 

If you've registered your account at myAT&T, you can add the international plan online as well. 

 

Tim, Community Specialist

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello Community!

 

One of the most common discussions in the community is regarding traveling/calling to Canada and Mexico.

 

If you are planning a trip soon, please take a look at this link with details about calling to and from Canada and Mexico.  We have some amazing new plans and features that make it easier than ever!

 

If you've registered your account at myAT&T, you can add the international plan online as well. 

 

Tim, Community Specialist

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Traveling to Canada with iPhone for a weekend? ...

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Jul 28, 2015 8:44:56 PM
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ACE - Guru
Edited by adidaskid808 on Jul 28, 2015 at 9:01:49 PM

WoW !! It is year 2015......
Lots of change in Canada.
Making and receiving calls & text are much cheaper now with AT&T while roaming in Canada with Rogers wireless.
But using roaming data still cost a lot.

My suggestion to all my friends are if you coming up North only for a few days,and you really really need to use your phone,remember to turn off data roaming.
For data, use the free wifi in your hotel or free wifi in any public place

Most major airports in Canada got free open wifi for public use.
Burger places and coffee shops also got open wifi for public use,
some of them may need a  password , you can alway ask if you are a customer.

This only apply to major big cities in Canada, like Vancouver BC,Calgary AB,Edmonton AB, Toronto ON,Winnipeg MB, Regina SK, Halifax NS, Quebec QC,St. John NL etc etc.

If you go to Yukon or NWT the above do not apply

WoW !! It is year 2015......
Lots of change in Canada.
Making and receiving calls & text are much cheaper now with AT&T while roaming in Canada with Rogers wireless.
But using roaming data still cost a lot.

My suggestion to all my friends are if you coming up North only for a few days,and you really really need to use your phone,remember to turn off data roaming.
For data, use the free wifi in your hotel or free wifi in any public place

Most major airports in Canada got free open wifi for public use.
Burger places and coffee shops also got open wifi for public use,
some of them may need a  password , you can alway ask if you are a customer.

This only apply to major big cities in Canada, like Vancouver BC,Calgary AB,Edmonton AB, Toronto ON,Winnipeg MB, Regina SK, Halifax NS, Quebec QC,St. John NL etc etc.

If you go to Yukon or NWT the above do not apply

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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Sep 4, 2015 1:41:12 PM
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AT&T 'used' to have a good package ~ 10 years ago, which allowed you to roam / text and just use your 'minutes'  for $9.99/month.

It's been about 6 years since AT&T allowed me to use it.

AT&T 'used' to have a good package ~ 10 years ago, which allowed you to roam / text and just use your 'minutes'  for $9.99/month.

It's been about 6 years since AT&T allowed me to use it.

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Sep 29, 2015 12:25:11 PM
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Based on our experience, yes, you wasted $30.  I've done that twice, with exactly the results you got.

Based on our experience, yes, you wasted $30.  I've done that twice, with exactly the results you got.

Re: Traveling to Canada with iPhone for a weekend? ...

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Oct 6, 2015 8:33:46 PM
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Sorry this is late, but others could use this information as a heads up.

 

I just got off the phone with AT&T International Support and here's what I found out:

 

For the userous fee of $30 a month you can get "extended roaming for Canada and Mexico for calls only (no data) OR, for the same fee you gan get 240 meg (I think) of data and phone is at $1.00 per minute. A ripoff indeed.

 

Remember this when it's time to renue your contract. AT&T is no bargain and I'm counting the days until my contract is done.

Sorry this is late, but others could use this information as a heads up.

 

I just got off the phone with AT&T International Support and here's what I found out:

 

For the userous fee of $30 a month you can get "extended roaming for Canada and Mexico for calls only (no data) OR, for the same fee you gan get 240 meg (I think) of data and phone is at $1.00 per minute. A ripoff indeed.

 

Remember this when it's time to renue your contract. AT&T is no bargain and I'm counting the days until my contract is done.

Re: Traveling to Canada with iPhone for a weekend? ...

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Nov 2, 2015 1:33:18 AM
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hi guys i just dont get it, somehow i confirmed in los angeles a contract, i actually wanted a prepaid card using outside of the country as well, but they told me i have to pay 60 usd, and would get all services included data, phone and roming in canada mexico all included for 60 usd - and the simcard itself is valid only 3 month, now i rechecked online, seems they made a sort of plan, until now i dont know what it is since online there is no info at all. i did not buy any phone i payed basicly a simcard. i hope the seller did not make a mistake, now i have to refund that otherwise they will recharge me every month, as it seems which i never confirmed, meaning its not listed in the sort of contract in europe this is considered illegaly if they say one thing and they take another one. 

hi guys i just dont get it, somehow i confirmed in los angeles a contract, i actually wanted a prepaid card using outside of the country as well, but they told me i have to pay 60 usd, and would get all services included data, phone and roming in canada mexico all included for 60 usd - and the simcard itself is valid only 3 month, now i rechecked online, seems they made a sort of plan, until now i dont know what it is since online there is no info at all. i did not buy any phone i payed basicly a simcard. i hope the seller did not make a mistake, now i have to refund that otherwise they will recharge me every month, as it seems which i never confirmed, meaning its not listed in the sort of contract in europe this is considered illegaly if they say one thing and they take another one. 

Re: Traveling to Canada with iPhone for a weekend? ...

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Nov 2, 2015 1:57:40 AM
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crises with international infos of at & t , gophone contract meaning i payed 60 usd a month for basicly using data and phone between canada us and mexico unlimited, is there anybody who knows a prepaid plan  for canada mexico usa calling and internet , meaning paying every month and if i want i dont pay and this is not working but not using 3 month it will be canceled, it says plan of charge, but if i go into my phone checking credits etc it says 0 balance, very strange ¿ this was made 1. nov.2015 in l.a. - if it exist it should be online a info availible, otherwise this was not correctly  i guess. 

crises with international infos of at & t , gophone contract meaning i payed 60 usd a month for basicly using data and phone between canada us and mexico unlimited, is there anybody who knows a prepaid plan  for canada mexico usa calling and internet , meaning paying every month and if i want i dont pay and this is not working but not using 3 month it will be canceled, it says plan of charge, but if i go into my phone checking credits etc it says 0 balance, very strange ¿ this was made 1. nov.2015 in l.a. - if it exist it should be online a info availible, otherwise this was not correctly  i guess. 

Re: Traveling to Canada with iPhone for a weekend? ...

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Nov 23, 2015 2:14:17 PM
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Edited by Rich_in_Ventura on Nov 23, 2015 at 2:22:49 PM

 If you're wondering if your go phone is going to give you free voice and text in Mexico, that's correct,  providing that you have the $60 a month prepaid plan. You should be able to use your 4gig data south of the border as well . You Don't need to recharge... You have to set up auto recharge on line... 

 

Good luck!

 If you're wondering if your go phone is going to give you free voice and text in Mexico, that's correct,  providing that you have the $60 a month prepaid plan. You should be able to use your 4gig data south of the border as well . You Don't need to recharge... You have to set up auto recharge on line... 

 

Good luck!

Re: Traveling to Canada with iPhone for a weekend? ...

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Jan 3, 2016 3:47:56 PM
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If your phone has a SIM card, you may be able to just purchase one with some time & data on it for a lot less than $30.

 

I have done this in Nepal (twice) for under $5 each time with NCell, allowing me over 60 minutes of calls to the US and never ran out of data. In Iceland for about $20 (with Vodaphone), I did something quite similar and never ran out over the 13 days I was there, tho' I used WiFi a lot, too.

If your phone has a SIM card, you may be able to just purchase one with some time & data on it for a lot less than $30.

 

I have done this in Nepal (twice) for under $5 each time with NCell, allowing me over 60 minutes of calls to the US and never ran out of data. In Iceland for about $20 (with Vodaphone), I did something quite similar and never ran out over the 13 days I was there, tho' I used WiFi a lot, too.

Re: Traveling to Canada with iPhone for a weekend? ...

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Apr 25, 2016 11:53:42 AM
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You can now get a free mini sim card once you're in Canada and get a pay as you go plan with Rogers.  Way cheaper.  I do this when I travel outside of the USA, get a local card and buy data and talk time.  

You can now get a free mini sim card once you're in Canada and get a pay as you go plan with Rogers.  Way cheaper.  I do this when I travel outside of the USA, get a local card and buy data and talk time.  

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Apr 25, 2016 11:56:35 AM
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Doesn't have to be Roger, there are several options but on the date of this post Rogers had the best deal and coverage.

Doesn't have to be Roger, there are several options but on the date of this post Rogers had the best deal and coverage.

Re: Traveling to Canada with iPhone for a weekend? ...

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Apr 25, 2016 12:07:25 PM
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ACE - Expert

@silverhooligan

 

Att customers on qualifying plans can add the free Canadian roaming bonus.  Talk and text are free and you have 1 GB of data.  You can easily add the same for Mexico, but the Canadian plan requires a call to ATT And ask for retentions.

 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

@silverhooligan

 

Att customers on qualifying plans can add the free Canadian roaming bonus.  Talk and text are free and you have 1 GB of data.  You can easily add the same for Mexico, but the Canadian plan requires a call to ATT And ask for retentions.

 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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Apr 26, 2016 5:30:33 AM
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My question would be if you can actually use the data.  When we traveled to Canada last fall, we bought the $30 plan, but the data only worked in one place (near Sault Ste Marie -- it did not even work near Toronto). When I called the AT&T person, s/he said that the plan ony specified how much it would cost and did not provide access to using data. A waste of $30.

My question would be if you can actually use the data.  When we traveled to Canada last fall, we bought the $30 plan, but the data only worked in one place (near Sault Ste Marie -- it did not even work near Toronto). When I called the AT&T person, s/he said that the plan ony specified how much it would cost and did not provide access to using data. A waste of $30.

Re: Traveling to Canada with iPhone for a weekend? ...

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Apr 26, 2016 8:14:29 AM
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ACE - Guru
Edited by adidaskid808 on Apr 26, 2016 at 8:17:53 AM

All this AT&T Gophone roaming with Rogers Wireless in Canada should be working by now.

I tested it 3 weeks ago in Toronto & area with an Android phone and it working great.You need to turn on data roaming .
You also need to update your phone IMEI and Sim card info. with AT&T.

You may need a visit to any AT&T Crop. store before it can fully work.

All this AT&T Gophone roaming with Rogers Wireless in Canada should be working by now.

I tested it 3 weeks ago in Toronto & area with an Android phone and it working great.You need to turn on data roaming .
You also need to update your phone IMEI and Sim card info. with AT&T.

You may need a visit to any AT&T Crop. store before it can fully work.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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May 1, 2016 6:13:06 AM
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But this is only if you have the $60/month plan??? What happened with us the last two times we were in Canada was that we bought the international voice & data plan, and every time except once even if we had many bars of voice access, trying to use data produced nothing.  (Data worked once, near Sault Ste. Marie.  The rest of the time, even near Toronto, going to data quickly produced a reduction in bars and a "no service" message.)  I can't find anything on the AT&T website that gives me any clue about whether there's another option.

But this is only if you have the $60/month plan??? What happened with us the last two times we were in Canada was that we bought the international voice & data plan, and every time except once even if we had many bars of voice access, trying to use data produced nothing.  (Data worked once, near Sault Ste. Marie.  The rest of the time, even near Toronto, going to data quickly produced a reduction in bars and a "no service" message.)  I can't find anything on the AT&T website that gives me any clue about whether there's another option.

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May 1, 2016 3:25:37 PM
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ACE - Expert
Edited by lizdance40 on May 1, 2016 at 3:27:42 PM

@Wordsmith334

 

Yes, only the $60 plan has roaming in Mexico and Canada.  

here is the information. https://www.att.com/esupport/article.html#!/wireless/KM1040685

 

Passport plans are for postpaid accounts and do nothing for Gophone.  Your only option if you are on Gophone is to switch to $60 plan.

 

What is the point of adding a $30 plan that won't work, when you can upgrade to the $60 plan for $15?

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

@Wordsmith334

 

Yes, only the $60 plan has roaming in Mexico and Canada.  

here is the information. https://www.att.com/esupport/article.html#!/wireless/KM1040685

 

Passport plans are for postpaid accounts and do nothing for Gophone.  Your only option if you are on Gophone is to switch to $60 plan.

 

What is the point of adding a $30 plan that won't work, when you can upgrade to the $60 plan for $15?

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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May 19, 2016 9:51:01 AM
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AT&T brags about their horrendous rates to use your phone in Canada. I've been having to pay $30 PER PHONE each time I cross the border. Not even a gb of data. So, since I travel to Canada several times a year, I'm going to be getting a prepaid plan thru Verizon $15 phone plus $15 card. No additional fees to text back to the US. After that, I just get a new card when I go. AT&T is shooting itself in the foot with these RIDICULOUS charges.
AT&T brags about their horrendous rates to use your phone in Canada. I've been having to pay $30 PER PHONE each time I cross the border. Not even a gb of data. So, since I travel to Canada several times a year, I'm going to be getting a prepaid plan thru Verizon $15 phone plus $15 card. No additional fees to text back to the US. After that, I just get a new card when I go. AT&T is shooting itself in the foot with these RIDICULOUS charges.

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May 19, 2016 3:37:11 PM
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ACE - Professor
Edited by garylapointe on May 19, 2016 at 3:59:59 PM

@BDubya Call AT&T (and get to retentions) and ask polietly for the Canada Roaming Bonus the seem to freely give it out.

If you have an unlimited calling/texting account (most of the Mobile ShareI believe?) they'll give you unlimited call/text in Canada and up to 1GB of data FOR FREE.  They've had this for months and there is talk about it in the forums here.  Canada Bonus is the same plan as Mexico but it's never been announced http://about.att.com/story/data_in_mexico_at_no_cost.html

You need to add it to each line.

 

If you have the unlimited directTV deal, starting tomorrow (May 20, 2016) you can have more than 1GB and use your data from you plan to excede 1GB (again FOR FREE!). That's the new AT&T Roam North America plan. http://about.att.com/story/new_roaming_benefits_to_mexico_and_canada.html

 

@BDubya Call AT&T (and get to retentions) and ask polietly for the Canada Roaming Bonus the seem to freely give it out.

If you have an unlimited calling/texting account (most of the Mobile ShareI believe?) they'll give you unlimited call/text in Canada and up to 1GB of data FOR FREE.  They've had this for months and there is talk about it in the forums here.  Canada Bonus is the same plan as Mexico but it's never been announced http://about.att.com/story/data_in_mexico_at_no_cost.html

You need to add it to each line.

 

If you have the unlimited directTV deal, starting tomorrow (May 20, 2016) you can have more than 1GB and use your data from you plan to excede 1GB (again FOR FREE!). That's the new AT&T Roam North America plan. http://about.att.com/story/new_roaming_benefits_to_mexico_and_canada.html

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 24, 2016 1:09:08 PM
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ACE - Guru

I don't see the part about DirecTV customers getting this, but maybe the article got modified?

Not that it applies, I'm not in their service area anyway.

 

I've got my plan, which is great for now, and I see people still able to get this via retentions, after 5/20, according to Reddit, which is nice, but odd, if you ask me.

 

It sure looks like they're just going to offer this for >=15GB plans in general, but maybe it's another of those "trickle in" features?

The ATT business model is baffling to me; while I hated my rural coverage when I was briefly on TMo, at least I completely understood what international coverage was.

I could run speed checks at some locations when I was going to be working, without data penalty too, and my daughter could stream her music unlimited.  
I kinda' wonder if all of these are coming, the same way?

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

I don't see the part about DirecTV customers getting this, but maybe the article got modified?

Not that it applies, I'm not in their service area anyway.

 

I've got my plan, which is great for now, and I see people still able to get this via retentions, after 5/20, according to Reddit, which is nice, but odd, if you ask me.

 

It sure looks like they're just going to offer this for >=15GB plans in general, but maybe it's another of those "trickle in" features?

The ATT business model is baffling to me; while I hated my rural coverage when I was briefly on TMo, at least I completely understood what international coverage was.

I could run speed checks at some locations when I was going to be working, without data penalty too, and my daughter could stream her music unlimited.  
I kinda' wonder if all of these are coming, the same way?

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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ACE - Professor
Edited by garylapointe on May 24, 2016 at 1:56:56 PM

@pgrey I think the Unlimited plan can only be signed up for if you have DirectTV.

The second link in my post (just above yours) is for that plan, but also talks Mobile Share so it's confusing.

@pgrey I think the Unlimited plan can only be signed up for if you have DirectTV.

The second link in my post (just above yours) is for that plan, but also talks Mobile Share so it's confusing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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@garylapointe  Hmm, I see the Unlimited plan reference, but I could sign up for it, without DirectTV, or at leas "my features" page says I can, and get unlimited North America Roaming.  

I'd lose tethering though, so that would pretty much be a waste, as I use about 90% of my data this way, when traveling.

 

Is there something I'm not seeing in the article?  I've read it a couple of times now (both of them), and I'm not seeing how it ties to DirectTV for the roaming?

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

@garylapointe  Hmm, I see the Unlimited plan reference, but I could sign up for it, without DirectTV, or at leas "my features" page says I can, and get unlimited North America Roaming.  

I'd lose tethering though, so that would pretty much be a waste, as I use about 90% of my data this way, when traveling.

 

Is there something I'm not seeing in the article?  I've read it a couple of times now (both of them), and I'm not seeing how it ties to DirectTV for the roaming?

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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ACE - Professor
Edited by garylapointe on May 24, 2016 at 2:10:42 PM

You sure if you select it, that it won't tell you to get DirectTV? Mine will...

Screen Shot 2016-05-24 at 5.08.30 PM.png

I think Unlimited Plan is the "same as" DirectTV (since you need it), but it would be confusing to say you can roam in Canada with DirectTV, you roam with the cellular plan (which is called Unlimited Plan).

 

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB.

 

 

You sure if you select it, that it won't tell you to get DirectTV? Mine will...

Screen Shot 2016-05-24 at 5.08.30 PM.png

I think Unlimited Plan is the "same as" DirectTV (since you need it), but it would be confusing to say you can roam in Canada with DirectTV, you roam with the cellular plan (which is called Unlimited Plan).

 

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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garylapointe wrote:

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB. 


@garylapointe@pgrey, People with MSV do not automatically get the Canada roaming. That still takes calling retention and whatever secret handshake. I've got a MSV plan and do not have the Canada bonus. Customers on the unlimited plan do automatically get the Canada bonus. 

 

The new Roam Mexico option which just uses your data plan data when in Mexico will now automatically be added to both new MSV customers with 15GB or higher and unlimited customers. Existing customers can either add the Roam Mexico option themselves or stay with the Mexico Roaming Bonus feature which is the old plan that provided 1GB of data separate from the main data plan. I still have the Mexico Roaming Bonus on my plan but I could swich to Roam Mexico at any time.


garylapointe wrote:

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB. 


@garylapointe@pgrey, People with MSV do not automatically get the Canada roaming. That still takes calling retention and whatever secret handshake. I've got a MSV plan and do not have the Canada bonus. Customers on the unlimited plan do automatically get the Canada bonus. 

 

The new Roam Mexico option which just uses your data plan data when in Mexico will now automatically be added to both new MSV customers with 15GB or higher and unlimited customers. Existing customers can either add the Roam Mexico option themselves or stay with the Mexico Roaming Bonus feature which is the old plan that provided 1GB of data separate from the main data plan. I still have the Mexico Roaming Bonus on my plan but I could swich to Roam Mexico at any time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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sandblaster wrote:

garylapointe wrote:

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB. 


@garylapointe@pgrey, People with MSV do not automatically get the Canada roaming. That still takes calling retention and whatever secret handshake. I've got a MSV plan and do not have the Canada bonus.


I said can get and it's explained above to call retentions (in 3 different spots by 3 different people, including me and @pgrey).

 

There is no secret handshake, you call retentions and ask polietly and they add it on.  You don't need to complain or trick or anything.  I've never seen a post about anyone denied unless the rep didn't know what it was. 

 

They might stop having Canada Roaming Bonus free at some point, so don't wait, call now...


sandblaster wrote:

garylapointe wrote:

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB. 


@garylapointe@pgrey, People with MSV do not automatically get the Canada roaming. That still takes calling retention and whatever secret handshake. I've got a MSV plan and do not have the Canada bonus.


I said can get and it's explained above to call retentions (in 3 different spots by 3 different people, including me and @pgrey).

 

There is no secret handshake, you call retentions and ask polietly and they add it on.  You don't need to complain or trick or anything.  I've never seen a post about anyone denied unless the rep didn't know what it was. 

 

They might stop having Canada Roaming Bonus free at some point, so don't wait, call now...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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Edited by pgrey on May 24, 2016 at 2:49:51 PM

garylapointe wrote:

sandblaster wrote:

garylapointe wrote:

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB. 


@garylapointe@pgrey, People with MSV do not automatically get the Canada roaming. That still takes calling retention and whatever secret handshake. I've got a MSV plan and do not have the Canada bonus.


I said can get and it's explained above to call retentions (in 3 different spots by 3 different people, including me and @pgrey).

 

There is no secret handshake, you call retentions and ask polietly and they add it on.  You don't need to complain or trick or anything.  I've never seen a post about anyone denied unless the rep didn't know what it was. 

 

They might stop having Canada Roaming Bonus free at some point, so don't wait, call now...


This is the odd thing, at least from my perspective, why do you have to call retentions, and get the "right" agent, who's heard of the 1GB plan?
I get that we can all "theoretically" get the 1GB plan (and that we can shift our Mexico plan to use our regular data, if we so choose), but why not just make it a regular "feature", that a "regular" CS agent, or even a website user, can add?

This part is very puzzling to me.  On the one hand, they've expanded unlimited to where a user can simply select it, via website or CS agent, so it seems like they "get it" that their customers are leaving to get NA roaming, but if that's the case, why not just expand it to >15GB plans, and be done?

I wish (yeah, I know, this is inline with unicorns and such) that an ATT employee would clarify the details around the CA roaming, and plans that aren't unlimited...

 

The even stranger thing is, you can still purchase the 120,300, and 800mb plans for Canada, even IF you have a >=15GB plan.

When I was briefly with TMo, these were implicit, instead of being back-door-explicit.  I'm waiting for somene in the rags to do a write-up, that should be interesting...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.


garylapointe wrote:

sandblaster wrote:

garylapointe wrote:

@pgrey You can get roaming in Canada and Mexico with 15GB or greater or the unlimited plan.  The main difference is with 15GB MSV you only get 1GB for Canada, where with Unlimited it uses your data pool (unlimited).  

 

Mexico for 15GB or greater MSV uses your data for unlimited is uses your data (unlimited).

There is an older Mexico plan which doesn't use your data and has 1GB. 


@garylapointe@pgrey, People with MSV do not automatically get the Canada roaming. That still takes calling retention and whatever secret handshake. I've got a MSV plan and do not have the Canada bonus.


I said can get and it's explained above to call retentions (in 3 different spots by 3 different people, including me and @pgrey).

 

There is no secret handshake, you call retentions and ask polietly and they add it on.  You don't need to complain or trick or anything.  I've never seen a post about anyone denied unless the rep didn't know what it was. 

 

They might stop having Canada Roaming Bonus free at some point, so don't wait, call now...


This is the odd thing, at least from my perspective, why do you have to call retentions, and get the "right" agent, who's heard of the 1GB plan?
I get that we can all "theoretically" get the 1GB plan (and that we can shift our Mexico plan to use our regular data, if we so choose), but why not just make it a regular "feature", that a "regular" CS agent, or even a website user, can add?

This part is very puzzling to me.  On the one hand, they've expanded unlimited to where a user can simply select it, via website or CS agent, so it seems like they "get it" that their customers are leaving to get NA roaming, but if that's the case, why not just expand it to >15GB plans, and be done?

I wish (yeah, I know, this is inline with unicorns and such) that an ATT employee would clarify the details around the CA roaming, and plans that aren't unlimited...

 

The even stranger thing is, you can still purchase the 120,300, and 800mb plans for Canada, even IF you have a >=15GB plan.

When I was briefly with TMo, these were implicit, instead of being back-door-explicit.  I'm waiting for somene in the rags to do a write-up, that should be interesting...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Traveling to Canada with iPhone for a weekend? ...

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