Sim swap removed my unlimited data+1500 Txt Package. Takes 5 Days to get back to me about Restoring?

History:

I live in the Hampton Roads, VA. I originaly was on Suncom about 8 or 9 years ago. They swapped markets with Cingular. I had my Suncom "Unplan" grandfathered in. 2 lines first for $55 and second shares the unlimited for $30 more. I never renewed. after switching to Cingular I bought a Nokia 6600 outright to use.. then I bought a Blackberry 8700 outright adding a BES Data plan to go with it that included teathering. This was before they actually had specific plans to teather. But it was a given that being provisioned for the BES account that I would be doing that. 

 I've kept this data plan for years going through a BB 8300 and 8800 bought outright at the store till I got a ATT FUZE Windows phone and it automaticly changed it to a "Blackberry Connect Unlimited Plan". When I upgraded to the 8800 from the 8300. Handed down the pearl to my second line and added "Blackberry BIS Unlimited Personal Max with 1500txt" 39.99 to that line. That phone broke and it has been on that plan on both a nokia and a palm centro for almost 2 years. My main line has been on the Captivate since the day it came out. (still on Blackberry Connect Unlimited Data)

What happened Yesterday:

 I wanted to get a new phone for the palm centro.. I looked online and contemplated doing the upgrade to get a phone cheap.               

        Adding $30 Unlimited data and $30 Flamily Txt msging,

        Removeing the $20 unlimited off the main line and the $39.99 Blackberry BIS Unlimited Personal Max with 1500txt

So it balanced out.  

It was also letting me keep "My Exsisting Plan".

I could not complete the transaction because my blilling address was different than my creditcard billing. So I went to the store and they said they could not do the $30 family msg because of my grandfathered voice plan. I asked why does it let me select it then??? I left the store very disapointed. Called CS and they couldn't do it either even tried to save my cart and she didn't see it. So I went out and Bought an iPhone 4 32gig. Cut down the still "Cingular" sim and poped it in the phone. Only to find that data did not work. I called CS and They wanted to change me off the Unlimited data plan that included the 1500 txt for 39.99 for and Iphone $30 and another $20 for txt.  I did not want to pay more... Got off the phone with them. I figured out I could change the APN myself and did so. It worked perfectly.

  Now I find myself this morning staring at a txt on the phone saying that the phone required a data plan. (THAT LINE HAS A DATA PLAN) And they added it for me.......... Without warning they took off my ulimited data+1500msg for 39.99 and put 3gig with no visual voicemail for $30 and 1500txt for $15. I called CS imiditely and they say I have to wait 5 days for someone to handle my case # to have it added back??? What is this waiting 5 days. I asked for supervisor and she game me same lines that I had to wait? Why is this why can't the matter be taken care of right then...