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Posted Jul 2, 2014
6:21:06 PM
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Refurb Galaxy S5 as Insurance Replacement
Edited by ATTDmitriyCM on Jul 3, 2014 at 6:10:49 AM

In May 28 I bought an Galaxy S5, Since the beginning the phone got hot, than the battery would not last long, than the phone gave the message was too hot, the camera would freeze, the flash light would turn on by itself. On June 27, I called customer service; they told me I could go to the ATT store where I bought it. When there the manager told me I have to go to the customer service center in Guaynabo. When there, they told me that they did not have the phone, fill out the paper work and told me they would be sending me a new phone. We waited for it, received it today, gat a rebuilt. When I call the song change, they could not send me a new phone. Could you believe they want me to pay $650 for a rebuilt phone? The phone have not been drop or damage in any, it must be a factory defect.

In May 28 I bought an Galaxy S5, Since the beginning the phone got hot, than the battery would not last long, than the phone gave the message was too hot, the camera would freeze, the flash light would turn on by itself. On June 27, I called customer service; they told me I could go to the ATT store where I bought it. When there the manager told me I have to go to the customer service center in Guaynabo. When there, they told me that they did not have the phone, fill out the paper work and told me they would be sending me a new phone. We waited for it, received it today, gat a rebuilt. When I call the song change, they could not send me a new phone. Could you believe they want me to pay $650 for a rebuilt phone? The phone have not been drop or damage in any, it must be a factory defect.

Refurb Galaxy S5 as Insurance Replacement

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Jul 8, 2014 7:06:39 AM
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Hello, solymar7777!

 

Thanks for posting. It sounds like you received a certified like-new warranty replacement. We would be happy to review your account and explore some other options, so please click here to send us a private message.


In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, solymar7777!

 

Thanks for posting. It sounds like you received a certified like-new warranty replacement. We would be happy to review your account and explore some other options, so please click here to send us a private message.


In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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