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Posted Dec 18, 2012
4:36:58 PM
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Refund question

Is a refund possible even if I have not used the plan? I canceled yesterday due to receiving a bill. I haven't even used a single minute, data, text, etc. So nothing been used for the whole month.

Is a refund possible even if I have not used the plan? I canceled yesterday due to receiving a bill. I haven't even used a single minute, data, text, etc. So nothing been used for the whole month.

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Dec 19, 2012 3:23:32 AM
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rusky wrote:

Thanks. I bought the phone at no commit price along with the plan online. Its been passed 14 days as I am keeping the phone and not the plan. So even though I did not used or activate the line that came with it, I still get billed for not even using a single call on it? I did call in yesterday to cancel the line which went fine but forgot to ask about the bill.

I would call CS but the wait is toooooo looong. I just want to know how adjustments work when the plan isn't used.


you will get a bill, you had the service even if you did not use it, it will be for a full month;s service as final bills are not pro-rated

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Refund question

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Dec 18, 2012 6:18:35 PM
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If there is absolutely no usage and the phone was returned and line cancelled before the 14 days, you most likely will get a clean bill, a call to customer care once the bill cycle that was assigned to you has closed out should be all that is required.
If there is absolutely no usage and the phone was returned and line cancelled before the 14 days, you most likely will get a clean bill, a call to customer care once the bill cycle that was assigned to you has closed out should be all that is required.

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Dec 18, 2012 8:02:11 PM
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Edited by rusky on Dec 18, 2012 at 8:04:11 PM

Thanks. I bought the phone at no commit price along with the plan online. Its been passed 14 days as I am keeping the phone and not the plan. So even though I did not used or activate the line that came with it, I still get billed for not even using a single call on it? I did call in yesterday to cancel the line which went fine but forgot to ask about the bill.

I would call CS but the wait is toooooo looong. I just want to know how adjustments work when the plan isn't used.

Thanks. I bought the phone at no commit price along with the plan online. Its been passed 14 days as I am keeping the phone and not the plan. So even though I did not used or activate the line that came with it, I still get billed for not even using a single call on it? I did call in yesterday to cancel the line which went fine but forgot to ask about the bill.

I would call CS but the wait is toooooo looong. I just want to know how adjustments work when the plan isn't used.

Re: Refund question

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Dec 19, 2012 3:23:32 AM
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rusky wrote:

Thanks. I bought the phone at no commit price along with the plan online. Its been passed 14 days as I am keeping the phone and not the plan. So even though I did not used or activate the line that came with it, I still get billed for not even using a single call on it? I did call in yesterday to cancel the line which went fine but forgot to ask about the bill.

I would call CS but the wait is toooooo looong. I just want to know how adjustments work when the plan isn't used.


you will get a bill, you had the service even if you did not use it, it will be for a full month;s service as final bills are not pro-rated


rusky wrote:

Thanks. I bought the phone at no commit price along with the plan online. Its been passed 14 days as I am keeping the phone and not the plan. So even though I did not used or activate the line that came with it, I still get billed for not even using a single call on it? I did call in yesterday to cancel the line which went fine but forgot to ask about the bill.

I would call CS but the wait is toooooo looong. I just want to know how adjustments work when the plan isn't used.


you will get a bill, you had the service even if you did not use it, it will be for a full month;s service as final bills are not pro-rated

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