AT&T Community Forums

Refer a friend

I have been attempting to refer my mother. I set it up correctly. So I received an e-mail from att reading that her acct doesn't exist. But the bill her once a month for the services? It's not a number to contact anyone everything is web based? Which is stupid? Is it any type of resolution?

Responses

wingrider01

Expert

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12.2K Messages

10 years ago

@Stasta wrote:

I have been attempting to refer my mother. I set it up correctly. So I received an e-mail from att reading that her acct doesn't exist. But the bill her once a month for the services? It's not a number to contact anyone everything is web based? Which is stupid? Is it any type of resolution?

I would recommend that you send a Private Message to Community Support @ATTHelpForums is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.

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MicCheck

ACE - Expert

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14.2K Messages

10 years ago

@Stasta wrote:
I have been attempting to refer my mother. I set it up correctly. So I received an e-mail from att reading that her acct doesn't exist. But the bill her once a month for the services? It's not a number to contact anyone everything is web based? Which is stupid? Is it any type of resolution?

I'm a little confused...you state they bill your mother once a month for her services, which implies she's an existing customer.

What are you trying to "refer" her to do?

The referal program is to get NEW customers.

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