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Posted Sep 22, 2012
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Question about return policy on new contract and phone.
Edited by NTJG12 on Sep 22, 2012 at 12:52:00 PM

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!

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Sep 22, 2012 1:29:34 PM
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Edited by wingrider01 on Sep 22, 2012 at 1:30:40 PM

NTJG12 wrote:

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!


Not exactly sure what you will get back, would guess the full amount minus the restocking fee, not even sure about the activation charge either. You will have to go back where you bought it though, assuming you got it in a brick and mortar store since you did not mention online

 

Good question though

 

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Question about return policy on new contract and phone.

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Sep 22, 2012 1:29:34 PM
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Edited by wingrider01 on Sep 22, 2012 at 1:30:40 PM

NTJG12 wrote:

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!


Not exactly sure what you will get back, would guess the full amount minus the restocking fee, not even sure about the activation charge either. You will have to go back where you bought it though, assuming you got it in a brick and mortar store since you did not mention online

 

Good question though

 


NTJG12 wrote:

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!


Not exactly sure what you will get back, would guess the full amount minus the restocking fee, not even sure about the activation charge either. You will have to go back where you bought it though, assuming you got it in a brick and mortar store since you did not mention online

 

Good question though

 

Re: Question about return policy on new contract and phone.

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Sep 22, 2012 1:42:49 PM
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Thanks for your response,

Yeah, I was on a contract and could've upgraded til May 2013, But I wanted to upgrade early. Don't know how this would work.
Thanks for your response,

Yeah, I was on a contract and could've upgraded til May 2013, But I wanted to upgrade early. Don't know how this would work.

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Sep 23, 2012 6:53:43 AM
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You should get the whole thing back including activation less restocking fee of $35, and make sure you have your upgrade reversed in the computer.

You should get the whole thing back including activation less restocking fee of $35, and make sure you have your upgrade reversed in the computer.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 23, 2012 8:57:41 AM
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Alright, Thanks richfray,

Do you know how much time I have to do this?
Alright, Thanks richfray,

Do you know how much time I have to do this?

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Sep 23, 2012 10:30:12 AM
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NTJG12 wrote:
Alright, Thanks richfray,

Do you know how much time I have to do this?

buyers remorse is 30 days,


NTJG12 wrote:
Alright, Thanks richfray,

Do you know how much time I have to do this?

buyers remorse is 30 days,

Re: Question about return policy on new contract and phone.

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Sep 23, 2012 7:29:47 PM
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wingrider01 wrote:

NTJG12 wrote:

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!


Not exactly sure what you will get back, would guess the full amount minus the restocking fee, not even sure about the activation charge either. You will have to go back where you bought it though, assuming you got it in a brick and mortar store since you did not mention online

 

Good question though

 


If you bought it online at att.com, or over phone with AT&T via phone, or at a Corporate Owned AT&T store, you can return it at any AT&T Corporate store brick and mortart. It doesn't have to be returned to the same brick and mortar.

 


wingrider01 wrote:

NTJG12 wrote:

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!


Not exactly sure what you will get back, would guess the full amount minus the restocking fee, not even sure about the activation charge either. You will have to go back where you bought it though, assuming you got it in a brick and mortar store since you did not mention online

 

Good question though

 


If you bought it online at att.com, or over phone with AT&T via phone, or at a Corporate Owned AT&T store, you can return it at any AT&T Corporate store brick and mortart. It doesn't have to be returned to the same brick and mortar.

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Question about return policy on new contract and phone.

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Sep 28, 2012 11:41:26 PM
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Update: So I went to return it Thursday and everything went smooth, It was easier than I thought it would be, It took about 10-15 minutes. I'm just waiting for them to put the $560 (Was $595 but they charged me a $35 restocking fee) back on my mom's credit card, I had to call for them to cancel the $36 fee that was suppose to be on the next phone bill (Customer Service said that should've been done at the store).

The guy that helped me out said he would've done the same thing (return the phone), I found that funny.

Thanks and kudos to everyone that helped!
Update: So I went to return it Thursday and everything went smooth, It was easier than I thought it would be, It took about 10-15 minutes. I'm just waiting for them to put the $560 (Was $595 but they charged me a $35 restocking fee) back on my mom's credit card, I had to call for them to cancel the $36 fee that was suppose to be on the next phone bill (Customer Service said that should've been done at the store).

The guy that helped me out said he would've done the same thing (return the phone), I found that funny.

Thanks and kudos to everyone that helped!

Re: Question about return policy on new contract and phone.

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Sep 29, 2012 6:11:01 AM
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NTJG12 wrote:
Update: So I went to return it Thursday and everything went smooth, It was easier than I thought it would be, It took about 10-15 minutes. I'm just waiting for them to put the $560 (Was $595 but they charged me a $35 restocking fee) back on my mom's credit card, I had to call for them to cancel the $36 fee that was suppose to be on the next phone bill (Customer Service said that should've been done at the store).

The guy that helped me out said he would've done the same thing (return the phone), I found that funny.

Thanks and kudos to everyone that helped!

I am not aware of a way in our store computer system to cancel the upgrade fee in our system when doing a return. I will look into that today at work. From witnessing other reps in that situation, and personal experience, we always advise the Customer to call in to customer service to get the fee reversed. Glad you got taken care of!

 


NTJG12 wrote:
Update: So I went to return it Thursday and everything went smooth, It was easier than I thought it would be, It took about 10-15 minutes. I'm just waiting for them to put the $560 (Was $595 but they charged me a $35 restocking fee) back on my mom's credit card, I had to call for them to cancel the $36 fee that was suppose to be on the next phone bill (Customer Service said that should've been done at the store).

The guy that helped me out said he would've done the same thing (return the phone), I found that funny.

Thanks and kudos to everyone that helped!

I am not aware of a way in our store computer system to cancel the upgrade fee in our system when doing a return. I will look into that today at work. From witnessing other reps in that situation, and personal experience, we always advise the Customer to call in to customer service to get the fee reversed. Glad you got taken care of!

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Question about return policy on new contract and phone.

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Sep 30, 2012 3:22:16 PM
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it takes the store manager override to apply the credit/promo/soc code.

Knight Rider Rules.gif


AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.



Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.
it takes the store manager override to apply the credit/promo/soc code.

Knight Rider Rules.gif


AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.



Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

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