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Posted Apr 22, 2014
8:03:38 AM
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Problem receiving pictures and audio texts.

I have been a long time AT&T customer and have been able to send and receive audio and pictrues through text messages.  My phone recently broke and I bought a AT&T Go Phone the Alcatel 871A and it will not send or receive any text with audio/video/audio in them.  It will give a send error when I try to send and will begin to download when I receive a message but will stop before it completes. 

I have been a long time AT&T customer and have been able to send and receive audio and pictrues through text messages.  My phone recently broke and I bought a AT&T Go Phone the Alcatel 871A and it will not send or receive any text with audio/video/audio in them.  It will give a send error when I try to send and will begin to download when I receive a message but will stop before it completes. 

Problem receiving pictures and audio texts.

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Apr 22, 2014 8:21:17 AM
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I simply put my contract SIM card in the Go Phone so shouldn't I this be able to send and receive multimedia messages?
I simply put my contract SIM card in the Go Phone so shouldn't I this be able to send and receive multimedia messages?

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Apr 22, 2014 9:08:30 AM
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djmaster wrote:
I simply put my contract SIM card in the Go Phone so shouldn't I this be able to send and receive multimedia messages?

what was the phone you previously had, if it is a smartphone and the one you replaced it with is a feature phone you have to call in and change the data plan.


djmaster wrote:
I simply put my contract SIM card in the Go Phone so shouldn't I this be able to send and receive multimedia messages?

what was the phone you previously had, if it is a smartphone and the one you replaced it with is a feature phone you have to call in and change the data plan.

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Apr 22, 2014 1:44:59 PM
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My old phone was a samsung strive. I don't think it was a smartphone.

 

My old phone was a samsung strive. I don't think it was a smartphone.

 

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Apr 22, 2014 2:04:06 PM
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In order to send or receive pictures, video or audio (MMS messages), your phone must have a working data connection. The phone's data connection settings are not the same for postpaid service as they are for prepaid service. I suspect the go phone you bought still has the data settings for prepaid service which won't work on your account. Unfortunately, I don't know the correct settings but I believe you'll need to update your phones data settings to fix this issue. 

In order to send or receive pictures, video or audio (MMS messages), your phone must have a working data connection. The phone's data connection settings are not the same for postpaid service as they are for prepaid service. I suspect the go phone you bought still has the data settings for prepaid service which won't work on your account. Unfortunately, I don't know the correct settings but I believe you'll need to update your phones data settings to fix this issue. 

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