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Posted Nov 29, 2013
9:26:50 PM
No Grace Period
Edited by Phil-101 on Nov 29, 2013 at 9:56:44 PM

I have bern a loyal customer for years. I was told today by a customer support supervisor that there is no such thing as a grace period. My service was turned off for being 4 days late on my payment (due November 25th). I was also told that I would have to pay a fee to restore service (40 bucks!) and this will show up on my next bill. I think that is absolutely ridiculous. After expressing my displeasure, I received no additional help and was told they are not allowed to remove the fee. Fed up!

 

[Subject edited to reflect new topic]

I have bern a loyal customer for years. I was told today by a customer support supervisor that there is no such thing as a grace period. My service was turned off for being 4 days late on my payment (due November 25th). I was also told that I would have to pay a fee to restore service (40 bucks!) and this will show up on my next bill. I think that is absolutely ridiculous. After expressing my displeasure, I received no additional help and was told they are not allowed to remove the fee. Fed up!

 

[Subject edited to reflect new topic]

No Grace Period

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Nov 29, 2013 10:21:57 PM
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I will start off by saying that we do greatly appreciate your business. Suspensions and restoral fees are common with all carriers and many pes of service providers.

 

I would suggest logging in to your online account manager to ensure all of your contact inform is correct. You can also setup your notifications and pay your bill online and from the MyAT&T app on your smartphone or tablet. AT&T has several methods of notifying its customers to in form them that they have a new bill available all the way through pending suspension. They will email, call, and text. You may even get something in the mail.

 

As for your specific concerns, there is no set grace period for late payments. The number of allowed days for a grace period is determined by the system and is dependent on several things including payment history and balance due amongst others. The $40 restoral fee is common place as well and is used in part to continually update and improve the payment systems and options for paying your bill to make it more convenient for our customers. 

 

If you would like assistance learning how to use our online account manager or the MyAT&T app please contact customer care or visit one our stores.

 

Thank you again for being part of AT&T.

 

 

I will start off by saying that we do greatly appreciate your business. Suspensions and restoral fees are common with all carriers and many pes of service providers.

 

I would suggest logging in to your online account manager to ensure all of your contact inform is correct. You can also setup your notifications and pay your bill online and from the MyAT&T app on your smartphone or tablet. AT&T has several methods of notifying its customers to in form them that they have a new bill available all the way through pending suspension. They will email, call, and text. You may even get something in the mail.

 

As for your specific concerns, there is no set grace period for late payments. The number of allowed days for a grace period is determined by the system and is dependent on several things including payment history and balance due amongst others. The $40 restoral fee is common place as well and is used in part to continually update and improve the payment systems and options for paying your bill to make it more convenient for our customers. 

 

If you would like assistance learning how to use our online account manager or the MyAT&T app please contact customer care or visit one our stores.

 

Thank you again for being part of AT&T.

 

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No Grace Period

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Dec 2, 2013 9:41:26 AM
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Hello, NurseNiccole!

 

Thanks for posting. I'm sorry to hear that your service was interrupted due to a late payment. As JustWeb suggested, you may find the myAT&T app helpful. It provides detailed account information, and you can pay your bill right from the app. Autopay is another option that many of our customers take advantage of.

 

If you have any questions, or if you would like us to review your account, please send us a private message by clicking here. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, NurseNiccole!

 

Thanks for posting. I'm sorry to hear that your service was interrupted due to a late payment. As JustWeb suggested, you may find the myAT&T app helpful. It provides detailed account information, and you can pay your bill right from the app. Autopay is another option that many of our customers take advantage of.

 

If you have any questions, or if you would like us to review your account, please send us a private message by clicking here. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No Grace Period

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Dec 2, 2013 1:25:17 PM
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Edited by loganic on Dec 2, 2013 at 1:33:51 PM

Hey NurseNiccole,

 

I'm really sorry that you were expecting something, and we hadn't had a chance to talk to you.

Officially, we advised that on any day after the due date that's listed on the bill, you are liabile for interuption. You're right, there's no official grace period. Like JustWeb said, our system will decide based on a number of factors, how long to wait. Personally 4 days seems a little short to me too, are you sure the 25th is your due date, per your bill?

 

As a general life policy, it's probably a good idea to contact your various service providers if you'll be late, especially if you don't know what to expect.

We'll be more than happy to review potential options and expectations. Some of our customers are eligble for arrangements to avoid interuptions. (We want to help you avoid them, if you let us)

Usually we might send a letter or an email as added notice that you're getting close, but we aren't able to setup extensions for you, without your assistance.

 

We will work hard to help you use the system to your advantage, but unfounded expectations are a poor basis for taking care of services that are important to you.

-Alex

Samsung Galaxy S4

Hey NurseNiccole,

 

I'm really sorry that you were expecting something, and we hadn't had a chance to talk to you.

Officially, we advised that on any day after the due date that's listed on the bill, you are liabile for interuption. You're right, there's no official grace period. Like JustWeb said, our system will decide based on a number of factors, how long to wait. Personally 4 days seems a little short to me too, are you sure the 25th is your due date, per your bill?

 

As a general life policy, it's probably a good idea to contact your various service providers if you'll be late, especially if you don't know what to expect.

We'll be more than happy to review potential options and expectations. Some of our customers are eligble for arrangements to avoid interuptions. (We want to help you avoid them, if you let us)

Usually we might send a letter or an email as added notice that you're getting close, but we aren't able to setup extensions for you, without your assistance.

 

We will work hard to help you use the system to your advantage, but unfounded expectations are a poor basis for taking care of services that are important to you.

-Alex

Samsung Galaxy S4

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No Grace Period

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Jan 7, 2014 1:00:36 PM
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I also have had this problem of no grace period. The customer service reps response below is not accurate. Other companies (large ones like AT&T) do offer grace periods and help when needed to offer standard customer service. I am a PG&E, Comcast, Esurance and Clark Pest Control customer and every single one of those companies have grace periods and work with you if you need an extension. I am in my second month with AT&T and the day after my bill was due I was shut off. Upon calling AT&T we were offerred no assistance. I am really regretting moving from Sprint to AT&T as even thier competitors offer better customer support. I am dissapointed and will not stay with AT&T after my 2 years. They hook you with thier contracts and then offer no support following that. If you are a consumer looking for a new cell company, unless you never miss a due date this company is not for you.

I also have had this problem of no grace period. The customer service reps response below is not accurate. Other companies (large ones like AT&T) do offer grace periods and help when needed to offer standard customer service. I am a PG&E, Comcast, Esurance and Clark Pest Control customer and every single one of those companies have grace periods and work with you if you need an extension. I am in my second month with AT&T and the day after my bill was due I was shut off. Upon calling AT&T we were offerred no assistance. I am really regretting moving from Sprint to AT&T as even thier competitors offer better customer support. I am dissapointed and will not stay with AT&T after my 2 years. They hook you with thier contracts and then offer no support following that. If you are a consumer looking for a new cell company, unless you never miss a due date this company is not for you.

Re: No Grace Period

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Jan 7, 2014 2:55:03 PM
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ACE - Professor

79becka wrote:

I also have had this problem of no grace period. The customer service reps response below is not accurate. Other companies (large ones like AT&T) do offer grace periods and help when needed to offer standard customer service. I am a PG&E, Comcast, Esurance and Clark Pest Control customer and every single one of those companies have grace periods and work with you if you need an extension. I am in my second month with AT&T and the day after my bill was due I was shut off. Upon calling AT&T we were offerred no assistance. I am really regretting moving from Sprint to AT&T as even thier competitors offer better customer support. I am dissapointed and will not stay with AT&T after my 2 years. They hook you with thier contracts and then offer no support following that. If you are a consumer looking for a new cell company, unless you never miss a due date this company is not for you.


A line can be shut off any time after the due date.  AT&T has had a grace period in the past.  It was based on things like payment history; if you have only been with AT&T for two months, you don't have enough of a payment history built up for any consideration to be given for payment extensions.

 

I get that you are upset, but a company has a right not to offer service for delinquent customers. 


79becka wrote:

I also have had this problem of no grace period. The customer service reps response below is not accurate. Other companies (large ones like AT&T) do offer grace periods and help when needed to offer standard customer service. I am a PG&E, Comcast, Esurance and Clark Pest Control customer and every single one of those companies have grace periods and work with you if you need an extension. I am in my second month with AT&T and the day after my bill was due I was shut off. Upon calling AT&T we were offerred no assistance. I am really regretting moving from Sprint to AT&T as even thier competitors offer better customer support. I am dissapointed and will not stay with AT&T after my 2 years. They hook you with thier contracts and then offer no support following that. If you are a consumer looking for a new cell company, unless you never miss a due date this company is not for you.


A line can be shut off any time after the due date.  AT&T has had a grace period in the past.  It was based on things like payment history; if you have only been with AT&T for two months, you don't have enough of a payment history built up for any consideration to be given for payment extensions.

 

I get that you are upset, but a company has a right not to offer service for delinquent customers. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No Grace Period

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Feb 23, 2014 4:31:01 PM
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The best thing to do is call Customer Care, and set up a "payment arrangement" before actual 'disconnection of service'. I believe you have to have service for six months before a payment arrangement can be offered though. Once you call customer care they will go over the terms with you.

The best thing to do is call Customer Care, and set up a "payment arrangement" before actual 'disconnection of service'. I believe you have to have service for six months before a payment arrangement can be offered though. Once you call customer care they will go over the terms with you.

Re: No Grace Period

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Every other provider will offer more time and help customers who need it. I work for a Verizon call center and we do set extended payment arrangements to help people. I am a customer with AT&T right now and the same thing is happening to me. They have no sympathy for anyone not lining their pockets no matter how long you have been with them. I've been a loyal customer for years and will be leaving.
Every other provider will offer more time and help customers who need it. I work for a Verizon call center and we do set extended payment arrangements to help people. I am a customer with AT&T right now and the same thing is happening to me. They have no sympathy for anyone not lining their pockets no matter how long you have been with them. I've been a loyal customer for years and will be leaving.

Re: No Grace Period

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May 7, 2014 2:17:18 PM
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ACE - Master
Every provider WILL make arrangements IF the customer calls. If the customer does not call, they will suspend if payment is not made. AT&T does allow payment arrangements, but it is not automatic, you have to call and make the arrangement.
This is a user to user forum. I am a user, just like almost everyone else on the site.
Every provider WILL make arrangements IF the customer calls. If the customer does not call, they will suspend if payment is not made. AT&T does allow payment arrangements, but it is not automatic, you have to call and make the arrangement.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No Grace Period

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May 7, 2014 2:27:55 PM
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Hello, Cjp080!

 

Thanks for posting. I'm sorry to hear your service has been suspended due to late payment. Payment arrangements can always be made ahead of time by calling our care department at 1-800-331-0500.

 

We would be happy to review your account and explore your options, so please click here to send us a private message. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, Cjp080!

 

Thanks for posting. I'm sorry to hear your service has been suspended due to late payment. Payment arrangements can always be made ahead of time by calling our care department at 1-800-331-0500.

 

We would be happy to review your account and explore your options, so please click here to send us a private message. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No Grace Period

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Jan 19, 2015 12:56:36 PM
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I hate att I was with Sprint almost 8 years and thought I'd get better pricing with att but instead I got higher bill worse quality phones and horrible customer service. I'm going back immediately I don't care about contract Sprint will buy it out anyway. Att sucks.
I hate att I was with Sprint almost 8 years and thought I'd get better pricing with att but instead I got higher bill worse quality phones and horrible customer service. I'm going back immediately I don't care about contract Sprint will buy it out anyway. Att sucks.

Re: No Grace Period

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Jan 19, 2015 1:43:07 PM
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Since my bill arrives 3 weeks before it's due date, I already have a "grace period".
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
Since my bill arrives 3 weeks before it's due date, I already have a "grace period".
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No Grace Period

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Feb 9, 2015 5:14:16 PM
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see thats where you are wrong. I called customer service 4 times. 4 annoyingly unhelpful times. and each time i was told i was unable to make a payment arrangement and if payment was not made my service would be disconnected. so naturally it got disconnected. and now i have to make payment in full for service to be reactivated. which i understand. what i dont understand is why a payment arrangement couldnt be made. furthermore.. we are forced to pay a full month in advance when starting service. so shouldnt it make sense that if we fall behind or changes to plans are made that the money comes from the full months payment already posted!? they just want to rip us off for the reconnect fee. customer service with this company is a joke.

see thats where you are wrong. I called customer service 4 times. 4 annoyingly unhelpful times. and each time i was told i was unable to make a payment arrangement and if payment was not made my service would be disconnected. so naturally it got disconnected. and now i have to make payment in full for service to be reactivated. which i understand. what i dont understand is why a payment arrangement couldnt be made. furthermore.. we are forced to pay a full month in advance when starting service. so shouldnt it make sense that if we fall behind or changes to plans are made that the money comes from the full months payment already posted!? they just want to rip us off for the reconnect fee. customer service with this company is a joke.

Re: No Grace Period

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May 5, 2015 10:38:55 PM
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thank you for pointing that out mxm3460.

If I was paying my bill in arrears I could understand the hard stance on the due date.

However, I think it's ridiculous that a fee is billed for being a day late or missign the cutoff time.

 

I used to have all of my services bundled with ATT, but never again!

 

now if I can only find an internet provider for my area.......

thank you for pointing that out mxm3460.

If I was paying my bill in arrears I could understand the hard stance on the due date.

However, I think it's ridiculous that a fee is billed for being a day late or missign the cutoff time.

 

I used to have all of my services bundled with ATT, but never again!

 

now if I can only find an internet provider for my area.......

Re: No Grace Period

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Jan 1, 2016 11:48:50 AM
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Edited by Phil-101 on Jan 1, 2016 at 12:11:58 PM

I understand that most companies have a late fee process but At&t's 1 day late and you have a $5.00 late fee is not consumer friendly (Period)!!!!  There should be at least a 3 or 4 day window after the due date just to cover different pay days during the month and WE shouldn't have to call! It's really just a way to get additional Rip Off money from faithful customers. I have been with them for over 8 years and it's really not the money that's the problem, it's the principal of the whole thing that rubs me wrong. I'd like to see a print out of just how much more additional money they are making from the no grace period penalties???? Our cable company did the same thing with little to no grace period a few years ago and it wound up costing them so much that they changed it back to an actual grace period. Hopefully At&t will do the same thing and if not then I hope it costs them far more than they've made off of the late fee process that they actually ((don't have))....

 

[Legal discussions are not permitted per the Guidelines]

I understand that most companies have a late fee process but At&t's 1 day late and you have a $5.00 late fee is not consumer friendly (Period)!!!!  There should be at least a 3 or 4 day window after the due date just to cover different pay days during the month and WE shouldn't have to call! It's really just a way to get additional Rip Off money from faithful customers. I have been with them for over 8 years and it's really not the money that's the problem, it's the principal of the whole thing that rubs me wrong. I'd like to see a print out of just how much more additional money they are making from the no grace period penalties???? Our cable company did the same thing with little to no grace period a few years ago and it wound up costing them so much that they changed it back to an actual grace period. Hopefully At&t will do the same thing and if not then I hope it costs them far more than they've made off of the late fee process that they actually ((don't have))....

 

[Legal discussions are not permitted per the Guidelines]

Re: No Grace Period

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Jan 1, 2016 11:56:01 AM
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The bottom line is: Name another company (any company) that charges a late fee 1 day after the due date? That stance from any company means that it has grown too big for it's own good and needs to be taken down a few notches....

The bottom line is: Name another company (any company) that charges a late fee 1 day after the due date? That stance from any company means that it has grown too big for it's own good and needs to be taken down a few notches....

Re: No Grace Period

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Jan 1, 2016 7:03:02 PM
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ACE - Expert

My credit card company (chase) $35 late fee plus interest.

Cox cable charges $8 for late fee.

 

ATT give you 21 days from when the bill is generated to when they expect payment.  If you can't pay in time, make payment arrangements on your account to avoid late fees and suspension. 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

My credit card company (chase) $35 late fee plus interest.

Cox cable charges $8 for late fee.

 

ATT give you 21 days from when the bill is generated to when they expect payment.  If you can't pay in time, make payment arrangements on your account to avoid late fees and suspension. 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No Grace Period

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Jan 1, 2016 8:11:31 PM
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Cox cable does charge a late fee ((4 days after the due date and your credit card is not analogous unless you'd like at&t to also charge 28% for late fees (the day after it's due....

Cox cable does charge a late fee ((4 days after the due date and your credit card is not analogous unless you'd like at&t to also charge 28% for late fees (the day after it's due....

Re: No Grace Period

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Jan 2, 2016 7:42:09 AM
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Professor

You have 21 days after your bill closes out to make payment. Exceed the 21 day "grace" period and you will incur a penalty. 21 days after service is rendered seems generous to me.

"Customers helping customers; not always successfully"

You have 21 days after your bill closes out to make payment. Exceed the 21 day "grace" period and you will incur a penalty. 21 days after service is rendered seems generous to me.

"Customers helping customers; not always successfully"

Re: No Grace Period

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Jan 2, 2016 8:23:54 AM
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No, you're missing my point. A grace period is an amount of time ((after)) the due date. It doesn't matter if they bill you 21,22,27 or whatever the amount of days are before the bill is due. The actual (grace period) for At&t is ZERO. You receive the penalty the (day after) the due date so there is NO grace period with them whatsoever....It is not business friendly and I could understand if someone is paying their bill late every billing but if you're off by 1 day because of payday situations every other month, you shouldn't have to call and plead with them for 1 or 2 days after the due date to avoid a $5.00 late fee. A 2 to 4 day actual (grace) period would take care of that and it would also remove many hundreds of thousands of dollars from At&t's pockets. Like I said before, until they're sued over this, nobody will ever know how much money they make per year on late fees (with no actual grace period). Or maybe you can find out that info and post it here for all to see? It's unlikely that information will be available but if you can get it, that would be great....At&t could be compared to the DMV in that the day after the due date, you get a penalty. Who wants to be compared to the Department of Motor Vehicles?

No, you're missing my point. A grace period is an amount of time ((after)) the due date. It doesn't matter if they bill you 21,22,27 or whatever the amount of days are before the bill is due. The actual (grace period) for At&t is ZERO. You receive the penalty the (day after) the due date so there is NO grace period with them whatsoever....It is not business friendly and I could understand if someone is paying their bill late every billing but if you're off by 1 day because of payday situations every other month, you shouldn't have to call and plead with them for 1 or 2 days after the due date to avoid a $5.00 late fee. A 2 to 4 day actual (grace) period would take care of that and it would also remove many hundreds of thousands of dollars from At&t's pockets. Like I said before, until they're sued over this, nobody will ever know how much money they make per year on late fees (with no actual grace period). Or maybe you can find out that info and post it here for all to see? It's unlikely that information will be available but if you can get it, that would be great....At&t could be compared to the DMV in that the day after the due date, you get a penalty. Who wants to be compared to the Department of Motor Vehicles?

Re: No Grace Period

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Jan 2, 2016 8:30:40 AM
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I'm starting to think that these replies are coming from employees of At&t? If you work for them, please state state that with your reply. The actual definition of ((Grace Period)) is:

a period of time beyond a due date during which a financial obligation may be met without penalty or cancellation.

 

At&t has NO grace period when you receive a penalty the (day after) the due date. There is no debate about this and they make Tons of money off of this practice....

I'm starting to think that these replies are coming from employees of At&t? If you work for them, please state state that with your reply. The actual definition of ((Grace Period)) is:

a period of time beyond a due date during which a financial obligation may be met without penalty or cancellation.

 

At&t has NO grace period when you receive a penalty the (day after) the due date. There is no debate about this and they make Tons of money off of this practice....

Re: No Grace Period

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Jan 2, 2016 9:24:00 AM
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ACE - Master

Anyone that is an employee is required to have a disclaimer in their post. It will say that they are an employee of AT&T and the posts are their own opinion and not necessarily the opinion of AT&T. Most people posting are users just like you.

Most companies don't have a grace period. Almost all credit card companies, if you make the payment 1 day late, you are charged a fee. My ulitility bill, if I am 1 day late, I will be assessed a late fee.

If a company has a grace period, it is usually noted in your contract (like your car or house payment.)

AT&T has a due date. If you don't pay by the due date, you get a late fee. You can make a payment arrangement for a late payment, but you will still be assessed a late fee.

Yes, there is no grace period.

This is a user to user forum. I am a user, just like almost everyone else on the site.

Anyone that is an employee is required to have a disclaimer in their post. It will say that they are an employee of AT&T and the posts are their own opinion and not necessarily the opinion of AT&T. Most people posting are users just like you.

Most companies don't have a grace period. Almost all credit card companies, if you make the payment 1 day late, you are charged a fee. My ulitility bill, if I am 1 day late, I will be assessed a late fee.

If a company has a grace period, it is usually noted in your contract (like your car or house payment.)

AT&T has a due date. If you don't pay by the due date, you get a late fee. You can make a payment arrangement for a late payment, but you will still be assessed a late fee.

Yes, there is no grace period.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No Grace Period

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Jan 2, 2016 9:33:15 AM
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ACE - Expert

rjako1965 wrote:

I'm starting to think that these replies are coming from employees of At&t? If you work for them, please state state that with your reply. The actual definition of ((Grace Period)) is:

a period of time beyond a due date during which a financial obligation may be met without penalty or cancellation.

 

At&t has NO grace period when you receive a penalty the (day after) the due date. There is no debate about this and they make Tons of money off of this practice....


We fellow customers who post on the forum often are amused when mistaken for employees.

It seems to coincide with the answer provided not agreeing with the original posters point of view.

 

For the record, we are customers.  We do not get paid,mget a discount on service or equipment or any financial compensation for our participation. 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

rjako1965 wrote:

I'm starting to think that these replies are coming from employees of At&t? If you work for them, please state state that with your reply. The actual definition of ((Grace Period)) is:

a period of time beyond a due date during which a financial obligation may be met without penalty or cancellation.

 

At&t has NO grace period when you receive a penalty the (day after) the due date. There is no debate about this and they make Tons of money off of this practice....


We fellow customers who post on the forum often are amused when mistaken for employees.

It seems to coincide with the answer provided not agreeing with the original posters point of view.

 

For the record, we are customers.  We do not get paid,mget a discount on service or equipment or any financial compensation for our participation. 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No Grace Period

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Jan 2, 2016 10:33:30 AM
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Thanks, you are proving my point. At&t has zero grace period. Another person wrote that their cable company also charged a late fee but what they didn't mention is that the late fee was assesed (after a 4 day grace period). A phone is a utility and cable, water, electricity all have a grace period. You certainly can understand why anyone reading your posts might think you work for them with defending a (No grace period)? All I'm saying is that it's not customer friendly and I think in the long run it will be a problem for them. A credit card is not a utility so that is not remotely analogous. The DMV is only anologous in that they charge a late fee the second it strikes midnight the next day (just like At&t) and again, what company remotely wants to be on par with the DMV or remotely on par with a credit card company that charges up to 28% interest? If anyone has the actual money numbers of what At&t makes on late fees, I and many others would really like to see what that profit margin is? You or anyone else will never see it because it would be too incriminating to publish... Until we see those actual numbers, it's a rip off....Period....

Thanks, you are proving my point. At&t has zero grace period. Another person wrote that their cable company also charged a late fee but what they didn't mention is that the late fee was assesed (after a 4 day grace period). A phone is a utility and cable, water, electricity all have a grace period. You certainly can understand why anyone reading your posts might think you work for them with defending a (No grace period)? All I'm saying is that it's not customer friendly and I think in the long run it will be a problem for them. A credit card is not a utility so that is not remotely analogous. The DMV is only anologous in that they charge a late fee the second it strikes midnight the next day (just like At&t) and again, what company remotely wants to be on par with the DMV or remotely on par with a credit card company that charges up to 28% interest? If anyone has the actual money numbers of what At&t makes on late fees, I and many others would really like to see what that profit margin is? You or anyone else will never see it because it would be too incriminating to publish... Until we see those actual numbers, it's a rip off....Period....

Re: No Grace Period

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Jan 2, 2016 11:28:09 AM
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Professor

Change carriers, though I'm not sure what their policy is on "grace" periods. You knew (or should have known, read the contract next time) that the due date means exactly what it says.

 

And no, I am not an ATT employee and never have been.

"Customers helping customers; not always successfully"

Change carriers, though I'm not sure what their policy is on "grace" periods. You knew (or should have known, read the contract next time) that the due date means exactly what it says.

 

And no, I am not an ATT employee and never have been.

"Customers helping customers; not always successfully"

Re: No Grace Period

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Jan 2, 2016 11:44:15 AM
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Scholar

I have been following this post and have to disagree with you about "utilities" having a grace period. My local electric and natural gas companies utility have no grace period. If your bill isn't paid by the due date you are charged a late fee. The following is copied from my local electric company's web site:

 

A payment (cash, check, or money order) is considered overdue 23 days after your utility bill is mailed to you. The due date is printed on the bill. If you pay after that date, penalties of 1.5% begin to accrue at that time.

 

The local gas utility has the same policy.

 

Bill

 

I have been following this post and have to disagree with you about "utilities" having a grace period. My local electric and natural gas companies utility have no grace period. If your bill isn't paid by the due date you are charged a late fee. The following is copied from my local electric company's web site:

 

A payment (cash, check, or money order) is considered overdue 23 days after your utility bill is mailed to you. The due date is printed on the bill. If you pay after that date, penalties of 1.5% begin to accrue at that time.

 

The local gas utility has the same policy.

 

Bill

 

Re: No Grace Period

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Jan 2, 2016 11:57:14 AM
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Thanks and I can do that but my point has been made. Thanks for all the interest and keep it going if you like but I've spent enough time on it and I'm satisfied that my point was made. Happy New Year!

Thanks and I can do that but my point has been made. Thanks for all the interest and keep it going if you like but I've spent enough time on it and I'm satisfied that my point was made. Happy New Year!

Re: No Grace Period

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Jun 30, 2016 10:23:51 PM
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Can't wait for my contract to be up with AT&T 2 days late and was shut off!! Ridiculous, plus my cable is always cutting in and out and my dvr just decides to stop working whenever it feels like. I thought Comcast was bad wish I would of kept them now!
Can't wait for my contract to be up with AT&T 2 days late and was shut off!! Ridiculous, plus my cable is always cutting in and out and my dvr just decides to stop working whenever it feels like. I thought Comcast was bad wish I would of kept them now!

Re: No Grace Period

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Jun 30, 2016 10:45:24 PM
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ACE - Expert

@Alysha1890.   

Any other carrier will shut you off for being late also.  

You are notified by email 21 days before your bill is due.  

You get a reminder if you don't pay on the due date.  

Then you get shut off.

 

If you can't pay on time, make arrangements on the my ATT app to avoid suspension. 

 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

@Alysha1890.   

Any other carrier will shut you off for being late also.  

You are notified by email 21 days before your bill is due.  

You get a reminder if you don't pay on the due date.  

Then you get shut off.

 

If you can't pay on time, make arrangements on the my ATT app to avoid suspension. 

 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No Grace Period

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Jun 30, 2016 10:47:14 PM
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Not 2 days but ok
Not 2 days but ok

Re: No Grace Period

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