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Posted Sep 15, 2011
7:29:12 PM
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Family Plan 2nd phone still shows my name, not spouse name

When I added a phone and changed to a Family Plan, I expected the new phone to show the name of my spouse.

I've looked high and low for a way to change this, and cannot find out how to do it. Any calls the spouse makes, it

always shows my name as the caller. And, ATT  shows only my name as owner of the account.

 

I want to let this one phone show spouse's name. I want my phone to remain as it is, showing my name to folks I call.

How can I make this happen?

When I added a phone and changed to a Family Plan, I expected the new phone to show the name of my spouse.

I've looked high and low for a way to change this, and cannot find out how to do it. Any calls the spouse makes, it

always shows my name as the caller. And, ATT  shows only my name as owner of the account.

 

I want to let this one phone show spouse's name. I want my phone to remain as it is, showing my name to folks I call.

How can I make this happen?

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Sep 15, 2011 7:36:15 PM
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ACE - Master
You can change the name by logging into the Online Account Manager and change the name associated with the phone.
Once you log into the Online Account Manager - go to My Profile - User Information - Click the proper phone number and then Edit User Information.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Family Plan 2nd phone still shows my name, not spouse name

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Sep 15, 2011 7:36:15 PM
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ACE - Master
You can change the name by logging into the Online Account Manager and change the name associated with the phone.
Once you log into the Online Account Manager - go to My Profile - User Information - Click the proper phone number and then Edit User Information.
This is a user to user forum. I am a user, just like almost everyone else on the site.
You can change the name by logging into the Online Account Manager and change the name associated with the phone.
Once you log into the Online Account Manager - go to My Profile - User Information - Click the proper phone number and then Edit User Information.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Family Plan 2nd phone still shows my name, not spouse name

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Sep 15, 2011 8:22:06 PM
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Expert

BabaGo...what kfederer said is correct. I had to do this myself to get a name changed on our 3rd line. It won't change immediately, in case you're wondering...it may take a day before it will come up on a caller id. 

 




 REGRET NOTHING~


     we live & learn~

BabaGo...what kfederer said is correct. I had to do this myself to get a name changed on our 3rd line. It won't change immediately, in case you're wondering...it may take a day before it will come up on a caller id. 

 




 REGRET NOTHING~


     we live & learn~

Re: Family Plan 2nd phone still shows my name, not spouse name

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Sep 15, 2011 9:36:27 PM
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Teacher

Alright now!!!

I just read it and then opened another window to make my changes.

It was done in a short time, with more time being spent looking for the entry to my PROFILE.

After that, it was easy.

 

Thank you so much. Callers will now know who is on the other end.

Alright now!!!

I just read it and then opened another window to make my changes.

It was done in a short time, with more time being spent looking for the entry to my PROFILE.

After that, it was easy.

 

Thank you so much. Callers will now know who is on the other end.

Re: Family Plan 2nd phone still shows my name, not spouse name

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Sep 15, 2011 9:39:16 PM
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Teacher
I appreciate the advice to be patient. Sometimes we are so used to quick results that we forget there can be a lag time.
I appreciate the advice to be patient. Sometimes we are so used to quick results that we forget there can be a lag time.

Re: Family Plan 2nd phone still shows my name, not spouse name

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Sep 16, 2011 2:54:46 PM
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Former Community Manager

Glad to hear you were able to get the name changed & thanks for coming back to let us know the advice you got worked. Smiley Happy

 

Welcome to the forums, I hope to see you around the boards!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Glad to hear you were able to get the name changed & thanks for coming back to let us know the advice you got worked. Smiley Happy

 

Welcome to the forums, I hope to see you around the boards!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Family Plan 2nd phone still shows my name, not spouse name

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Jan 3, 2016 1:17:41 AM
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Tutor

Since the information in this posting for the asnwer is very old and no longer correct (as of Jan 1, 2016). The current correct steps to change the name, email and mailing address for each user on the family plan is:

1. Log in to your AT&T account.

2. Mouse over the "myAT&T" tab (between "shop" and "Support"). DON'T click

3. Move mouse down to "Profile" on second level menu that gets displayed. DON'T click

4. Move mouse down to "Update My Profile". Now you can click on that.

5. You should see three tabs below "My Profile" page title, by default you should have come in on the "Account Information" tab. Make sure you are on your mobile phone account. There is an orange "Select" button to change if it is on your Uverse or some other account. Pick your mobile phone account. Once on correct account continue.

6. Click "User Information" tab

7. Should bring you to one of your family plan phone numbers. Scroll down the screen and make sure the "Primary User" name and email are correct and below that the "Place of primary use" is correct. If you need to make changes there is a separate "edit" button for each section. (Pain in the... right?). You can also add a picture and assign what kind of phone they have on this screen as well. Once/if you edit any of the info it does not bring you back to this screen, either back button a couple times until you get here or start back at #2 above.

8. Once back to the "User Information" tab, you can select (Orange button dropdown) another phone number on the family plan and go through the same gyrations to make sure that info is right.

9. Repeat the cycle until all numbers on the account have the correct info.

Since the information in this posting for the asnwer is very old and no longer correct (as of Jan 1, 2016). The current correct steps to change the name, email and mailing address for each user on the family plan is:

1. Log in to your AT&T account.

2. Mouse over the "myAT&T" tab (between "shop" and "Support"). DON'T click

3. Move mouse down to "Profile" on second level menu that gets displayed. DON'T click

4. Move mouse down to "Update My Profile". Now you can click on that.

5. You should see three tabs below "My Profile" page title, by default you should have come in on the "Account Information" tab. Make sure you are on your mobile phone account. There is an orange "Select" button to change if it is on your Uverse or some other account. Pick your mobile phone account. Once on correct account continue.

6. Click "User Information" tab

7. Should bring you to one of your family plan phone numbers. Scroll down the screen and make sure the "Primary User" name and email are correct and below that the "Place of primary use" is correct. If you need to make changes there is a separate "edit" button for each section. (Pain in the... right?). You can also add a picture and assign what kind of phone they have on this screen as well. Once/if you edit any of the info it does not bring you back to this screen, either back button a couple times until you get here or start back at #2 above.

8. Once back to the "User Information" tab, you can select (Orange button dropdown) another phone number on the family plan and go through the same gyrations to make sure that info is right.

9. Repeat the cycle until all numbers on the account have the correct info.

Re: Family Plan 2nd phone still shows my name, not spouse name

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