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Posted Mar 31, 2011
12:07:11 AM
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Does ATT insurance cover accidental water damaged phones or water damaged phones period?

I dropped my phone in the sink while washing dishes. I looked at it and it showed a reddish pinkinsh color on the sticker. I called ATT and made my claim. got my phone a few days later. shipped my damaged phone back and wanted to know if you will still have insurance after you made a water damaged phone claim? I read on places that they do and they don't. oh yea and my phone is an HTC inspire. I am just confused on this.

I dropped my phone in the sink while washing dishes. I looked at it and it showed a reddish pinkinsh color on the sticker. I called ATT and made my claim. got my phone a few days later. shipped my damaged phone back and wanted to know if you will still have insurance after you made a water damaged phone claim? I read on places that they do and they don't. oh yea and my phone is an HTC inspire. I am just confused on this.

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Mar 31, 2011 2:15:30 AM
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Edited by ATTMobilityCare on Jul 13, 2016 at 12:47:13 PM

You have to wait 12 months from the 2nd insurance claim before you can add insurance back on the account. It doesn't matter if you upgrade.  Then you have a 30 day enrollment period. For example:

 

March 30, 2011 - first claim

October 1, 2011 - second claim (knock on wood, hopefully you won't need this... illustration purposes only)

You'll have October 1-31, 2012 to re-enroll for the insurance.

 

Edit - Here are some more resources to help with your question:

Tim, Community Specialist

 

Hope that helps! Smiley Wink

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Does ATT insurance cover accidental water damaged phones or water damaged phones period?

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Mar 31, 2011 12:36:05 AM
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You have a maximum of two claims within a 12 month period. If that's only your first claim then no worries. That's what your insurance is for. However, insurance is removed from your line after a second insurance claim.

You have a maximum of two claims within a 12 month period. If that's only your first claim then no worries. That's what your insurance is for. However, insurance is removed from your line after a second insurance claim.

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Mar 31, 2011 12:46:24 AM
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ok thanks for clearing that out. One more question to ask though. So after my second claim my insurance will be removed for just that remaining 1st year? and when its the next 12 month cycle will I get my insurance back or no? which would I have to purchase it again?

ok thanks for clearing that out. One more question to ask though. So after my second claim my insurance will be removed for just that remaining 1st year? and when its the next 12 month cycle will I get my insurance back or no? which would I have to purchase it again?

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Mar 31, 2011 2:15:30 AM
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Edited by ATTMobilityCare on Jul 13, 2016 at 12:47:13 PM

You have to wait 12 months from the 2nd insurance claim before you can add insurance back on the account. It doesn't matter if you upgrade.  Then you have a 30 day enrollment period. For example:

 

March 30, 2011 - first claim

October 1, 2011 - second claim (knock on wood, hopefully you won't need this... illustration purposes only)

You'll have October 1-31, 2012 to re-enroll for the insurance.

 

Edit - Here are some more resources to help with your question:

Tim, Community Specialist

 

Hope that helps! Smiley Wink

You have to wait 12 months from the 2nd insurance claim before you can add insurance back on the account. It doesn't matter if you upgrade.  Then you have a 30 day enrollment period. For example:

 

March 30, 2011 - first claim

October 1, 2011 - second claim (knock on wood, hopefully you won't need this... illustration purposes only)

You'll have October 1-31, 2012 to re-enroll for the insurance.

 

Edit - Here are some more resources to help with your question:

Tim, Community Specialist

 

Hope that helps! Smiley Wink

Re: Does ATT insurance cover accidental water damaged phones or water damaged phones period?

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Mar 31, 2011 8:16:25 AM
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Oh ok. Thanks a lot
Oh ok. Thanks a lot

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Jun 12, 2013 11:28:13 PM
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I too had same issue regarding my phone water damage and my all doubt are cleared except that is it that you cannot claim till Oct 2012?

I too had same issue regarding my phone water damage and my all doubt are cleared except that is it that you cannot claim till Oct 2012?

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Jun 13, 2013 4:21:54 AM
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rodneylouis wrote:

I too had same issue regarding my phone water damage and my all doubt are cleared except that is it that you cannot claim till Oct 2012?


the policy is actually with Asurion and not with att.

http://www.asurion.com/replace/phone-insurance/

 

"Claims limit. For example, depending on your carrier, two claims within any consecutive 12 months with a maximum device value of $1500 per occurrence."

 

there is also a 199.00 deductable charge for each occurrance


rodneylouis wrote:

I too had same issue regarding my phone water damage and my all doubt are cleared except that is it that you cannot claim till Oct 2012?


the policy is actually with Asurion and not with att.

http://www.asurion.com/replace/phone-insurance/

 

"Claims limit. For example, depending on your carrier, two claims within any consecutive 12 months with a maximum device value of $1500 per occurrence."

 

there is also a 199.00 deductable charge for each occurrance

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Jun 14, 2013 9:48:15 PM
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Edited by Phil-101 on Jun 14, 2013 at 10:01:20 PM

Okay so even if the policy is with Asurion you cannot claim till Oct 2012?

 

[Edited to comply with Guidelines]

Okay so even if the policy is with Asurion you cannot claim till Oct 2012?

 

[Edited to comply with Guidelines]

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Jun 15, 2013 4:54:22 AM
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rodneylouis wrote:

Okay so even if the policy is with Asurion you cannot claim till Oct 2012?

 

[Edited to comply with Guidelines]


guessing you mean Oct 2013, unless you have made 2 claims in the last 12 months then you can make a claim now


rodneylouis wrote:

Okay so even if the policy is with Asurion you cannot claim till Oct 2012?

 

[Edited to comply with Guidelines]


guessing you mean Oct 2013, unless you have made 2 claims in the last 12 months then you can make a claim now

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