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Posted Jul 30, 2012
11:03:07 AM
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Deposit refund after transfer to another family account

Hi all,

 

I joined a family account in August 20th 2011. When I started the service, I was required to pay a 500$ depoit since I didn't have ssn that time. But I want to transfer to another family account (also AT&T) now, I wonder can I get my deposit back after I transfer? If yes, whom the deposit will be sent to, the old account owner, the new account owner or me? Thanks.

Hi all,

 

I joined a family account in August 20th 2011. When I started the service, I was required to pay a 500$ depoit since I didn't have ssn that time. But I want to transfer to another family account (also AT&T) now, I wonder can I get my deposit back after I transfer? If yes, whom the deposit will be sent to, the old account owner, the new account owner or me? Thanks.

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Jul 30, 2012 3:52:59 PM
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Edited by ATTJulieCS on Jul 30, 2012 at 3:54:58 PM

The deposit will be refunded back to the original account. If there is any unpaid balance, the refund will be applied to that balance and the remainder will be sent in a check made out to the original account holder. 

 

Does this help? It is handled the same as a closed account: http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=Dg8uvpiDMYz

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Deposit refund after transfer to another family account

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Jul 30, 2012 2:47:09 PM
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Your deposit will first be applied to any outstanding balance on the account. 

 

Then a check will be created and mailed to the billing address and name associated with the account. 

 

Here is a some great information about deposits: http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=A8pz4eQaeWk

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Your deposit will first be applied to any outstanding balance on the account. 

 

Then a check will be created and mailed to the billing address and name associated with the account. 

 

Here is a some great information about deposits: http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=A8pz4eQaeWk

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Deposit refund after transfer to another family account

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Jul 30, 2012 3:03:11 PM
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Thanks for your reply. But that didn't answer my question exactly.

My situation is that I want to transfer the billing responsibility from my current family account (under someone else's name) to another family account before August 20th 2012 which is the 12th month of my active service with at&t.

So my questions are will the deposit be applied to the balance of my line or the whole family account and will the check be created payable to my, to the old family account holder or to the new family account holder?

Thanks for your reply. But that didn't answer my question exactly.

My situation is that I want to transfer the billing responsibility from my current family account (under someone else's name) to another family account before August 20th 2012 which is the 12th month of my active service with at&t.

So my questions are will the deposit be applied to the balance of my line or the whole family account and will the check be created payable to my, to the old family account holder or to the new family account holder?

Re: Deposit refund after transfer to another family account

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Jul 30, 2012 3:52:59 PM
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Edited by ATTJulieCS on Jul 30, 2012 at 3:54:58 PM

The deposit will be refunded back to the original account. If there is any unpaid balance, the refund will be applied to that balance and the remainder will be sent in a check made out to the original account holder. 

 

Does this help? It is handled the same as a closed account: http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=Dg8uvpiDMYz

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

The deposit will be refunded back to the original account. If there is any unpaid balance, the refund will be applied to that balance and the remainder will be sent in a check made out to the original account holder. 

 

Does this help? It is handled the same as a closed account: http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=Dg8uvpiDMYz

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Deposit refund after transfer to another family account

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