Customer service feedback

That's good to hear. 🙂

You can click the link to send beckyww a Private Message. She'll make sure Sherita gets your message. If you could include any info you have, if it was in a corporate store, location etc. I'm sure that would be helpful. 

99% of people with att have great experiences? i know 10 people or more with att and everyone is constantly on the phone with customer services multiple times to fix a single issue. the service is horrible and no one shows any actual effort to help. instead you get shuffled around to 1 of a 100 different departments

ATTCustomerCare works here on this forum, as well. They have been very helpful, as I have seen, in getting issues resolved.  They are different than the CC reps that you would encounter over the phone.

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@solo2go wrote:

99% of people with att have great experiences? i know 10 people or more with att and everyone is constantly on the phone with customer services multiple times to fix a single issue. the service is horrible and no one shows any actual effort to help. instead you get shuffled around to 1 of a 100 different departments

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10 people out of a 133 million customers is not even 000001 percent.

I would be one of thise 99% on a normal day.  I've heard people complain about customer service issues but I've never experienced it.  Until yesterday.  I simply wanted to order HBO.  I called and did my best to navigate the automatic prompts.  It led me to "this office is closed right now".  I called and tried a different combination.  I called and tried to speak, "agent", "operator", "help!"... after 6 attempts, nothing.  I finally asked for technical service.  I reached a nice young man that was able to turn on HBO.  Why was this so hard?

I asked him the best way to provide feedback on my experience.  He advised the web site survey.  I received an email with instructions to the survey.  However, when I click and sign in, I reach, "we are experiencing problems and cannot complete your request".  It seems like ATT doesn't want to hear from their customers.

Hi, I would like to submit both positive and negative customer service feedback.

I was interested in becoming a new customer with high speed internet - so I called the customer service representative and was told that high speed internet was not available in my area unless I set up phone service and television service through their bundling. I was appauled, as I know those have nothing to do with each other except getting additional revenue for AT&T. Upon asking further questions as to why this was, she only answered with "Who is your service currently through" or "It is not a problem, let's just set up new home phone service". I asked to speak to her manager to get some answers and to STILL become a customer, but was transferred in almost ten minutes to technical support, who then transferred me BACK to sales. No thanks.

However, my local AT&T was able to clear things up and said to not listen to customer service. Kuddos for them! Pretty sad for AT&T, though. Looks like your customer service team has a bad reputation, that is unfortunatly true.

Hello, kkw93!

Thanks for posting. I'm so sorry to hear about your recent experience with one of our phone reps. It sounds like ultimately the store was able to help get everything straightened out for you. If you could provide the store's address, I would be happy to forward your comments.

If there is anything else you'd like to add, please feel free to send me a private message. In the meantime, we hope to continue to see you around the forums!

-Mariana

   I think Carolyn from the Huston, Texas office is the best customer service person in the company!!

Customer service is atrocious. The people I have spoken with are nice and generally helpful, which is great.  I have no issue with the people.  They just need many, many more of them. EVERY time I call in I am on the phone for over an HOUR. This is not an exaggeration. I have had 4 hour-long phone calls in the past month. At least two were for issues that were not resolved the first time.  As I mentioned, the people have been helpful and at least seem to care.  However, for a service company, you absolutely must have more/better customer service. It is ridiculous.