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Posted Feb 25, 2014
11:50:07 AM
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Customer service email?
Hello, I'm new to the AT&T forums. I've been searching AT&Ts site for a customer service email address and I can not find one to save my life. I was hoping someone here could shed some light.

Thanks in advanced!
Hello, I'm new to the AT&T forums. I've been searching AT&Ts site for a customer service email address and I can not find one to save my life. I was hoping someone here could shed some light.

Thanks in advanced!

Customer service email?

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Feb 25, 2014 2:11:42 PM
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Community Manager

Hello skyline104, you can send us a private message here.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello skyline104, you can send us a private message here.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Customer service email?

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Jun 1, 2014 3:44:17 PM
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Received this Need Help.

Attached is a email I received which does not allow me to respond therefore I am sending this to your department. The "UNLOCK" code I received from a previous email sent from AT &T does not work. After talking with numerous people at AT&T they were suppose to resolve the issue. The phone I have was purchased under a contract with AT&T which I had completed the obligations of that contract several years ago. AT &T is the company who put the lock code on the device and upon completion of my contractual obligations should remove the locking codes. I have paid for the device in full in accordance with the terms and conditions of the original contract therefore there is ZERO reason to hold my PROPERTY hostage. The mobile phone number is incorrect in this email even though the IMEI is correct. The current reasons reflected in this email does not even apply to my conditions. It is unbelievable that something as simple as this should be requires 4 days and numerous calls to get absolutely NOWHERE. Please forward to me the physical mailing address to the individual or department in your company who I can file a formal written complaint.
 
 

From: okcqsubun@att.com
To: "Debnam, Ralph" <rhdebnam@comcast.net>
Sent: Sunday, June 1, 2014 5:33:29 PM
Subject: Subsidy Device Unlock Request
 
Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device.
 
CASE:MOBILE:IMEI:
CM20140530_89036330
5409722473
351863048295238

We cannot complete your request for one of the following reasons:.
 
    • If you are under contract you must complete the contract period before your device can be unlocked.
    • If you paid full price for your AT&T device and are a postpaid customer you must have at least 60 days of service with AT&T.


If you have questions, please review the AT&T Mobile Device Unlock eligibility requirements by going to this link att.com/deviceunlock. For business customers please visit att.com/biz for assistance with an unlock request.
 
Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com
 
Sincerely,
AT&T Customer Care Team
 
DO NOT REPLY TO THIS MESSAGE
All replies are automatically deleted.
 

 

Received this Need Help.

Attached is a email I received which does not allow me to respond therefore I am sending this to your department. The "UNLOCK" code I received from a previous email sent from AT &T does not work. After talking with numerous people at AT&T they were suppose to resolve the issue. The phone I have was purchased under a contract with AT&T which I had completed the obligations of that contract several years ago. AT &T is the company who put the lock code on the device and upon completion of my contractual obligations should remove the locking codes. I have paid for the device in full in accordance with the terms and conditions of the original contract therefore there is ZERO reason to hold my PROPERTY hostage. The mobile phone number is incorrect in this email even though the IMEI is correct. The current reasons reflected in this email does not even apply to my conditions. It is unbelievable that something as simple as this should be requires 4 days and numerous calls to get absolutely NOWHERE. Please forward to me the physical mailing address to the individual or department in your company who I can file a formal written complaint.
 
 

From: okcqsubun@att.com
To: "Debnam, Ralph" <rhdebnam@comcast.net>
Sent: Sunday, June 1, 2014 5:33:29 PM
Subject: Subsidy Device Unlock Request
 
Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device.
 
CASE:MOBILE:IMEI:
CM20140530_89036330
5409722473
351863048295238

We cannot complete your request for one of the following reasons:.
 
    • If you are under contract you must complete the contract period before your device can be unlocked.
    • If you paid full price for your AT&T device and are a postpaid customer you must have at least 60 days of service with AT&T.


If you have questions, please review the AT&T Mobile Device Unlock eligibility requirements by going to this link att.com/deviceunlock. For business customers please visit att.com/biz for assistance with an unlock request.
 
Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com
 
Sincerely,
AT&T Customer Care Team
 
DO NOT REPLY TO THIS MESSAGE
All replies are automatically deleted.
 

 

Re: Customer service email?

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Jun 1, 2014 5:16:39 PM
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Employee

The only physical address that's available, that I know, is what is at the bottom of your bill.

 

It'll say something like,

 

Written correspondence.

Don't mail notes or letters to the payment address. Mail them to: . . . .

-Alex

The only physical address that's available, that I know, is what is at the bottom of your bill.

 

It'll say something like,

 

Written correspondence.

Don't mail notes or letters to the payment address. Mail them to: . . . .

-Alex

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Customer service email?

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Sep 1, 2015 3:33:19 PM
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Tutor

Have been emailing back and forth about a problem with a customer service rep, but now get a message that says:  

"Thanks for your e-mail to AT&T. This email address has been discontinued."

I tried to send a message to attcustomercare,through my private messages, but it will not send. Thought it might be my browser, so tried google chrome, but no luck.

 

Can someone send me an email address that works and won't be discontinued before this problem gets straightened out?

Have been emailing back and forth about a problem with a customer service rep, but now get a message that says:  

"Thanks for your e-mail to AT&T. This email address has been discontinued."

I tried to send a message to attcustomercare,through my private messages, but it will not send. Thought it might be my browser, so tried google chrome, but no luck.

 

Can someone send me an email address that works and won't be discontinued before this problem gets straightened out?

Re: Customer service email?

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