Contributor
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2 Messages
Crazy data usage. 54 GB in less than a week...
We have a plan with 2 hotspots and 3 phones. Usual bill is around $400 for 60 gb. We usually never go over, until about a month ago.
Last month, we were charged $1000 in overage charges for about 66 GB of extra data (Tht's 66 GB over our and monthly data allotment).
This month, for just one hotspot, ATT shows 54 GB of usage in just 6 days! We shut off both hotspots. The usage shows 5-6 GB used in some 3 hr increments. We usually don't stream much and both hotspots have passwords on them. We have been very careful to not to use too much data since last month's incident, but this seems crazy. Does anyone have advice or similar issues?
Thanks!
formerlyknownas
ACE - Sage
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117.2K Messages
9 years ago
Meanwhile, streaming in HD uses 2.5 times the data. A default to HD may have occurred.
Please contact ATT about the overage. I agree, it is excessive.
You would be surprised what can cause continued use....
Outlook mail is blamed often. If mail gets stuck in the "out box" it continues to try to send.
Auto backups. Updates.
Good luck
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ConfusedC1
Contributor
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2 Messages
9 years ago
For the period when 54 GB was used, I do not think any video was streamed at all. HD or SD. Also, no one on the account uses Outlook, but I guess that is an issue for any email account?
Also, I will check to see anything is constantly uploaded to the cloud or something. Thanks for the suggestion. I still don't see how this is possible...seems crazy.
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formerlyknownas
ACE - Sage
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117.2K Messages
9 years ago
Any sort of updates could really add up.
Others with hot spots find the only way to be sure they can control use is to turn off the hotspot after use.
A data meter is very helpful. It might reveal usage that you didn't expect.
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