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Posted Aug 12, 2012
8:21:18 PM
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Cancelled service activation

I have cancelled my service last month because I thought I would not go back to U.S. but, I have changed my mind and I will go back to U.S. this week.


However, the phone service is cancelled, and I want to know if I can activate the phone with same phone number and same account with same contract.

I have cancelled my service last month because I thought I would not go back to U.S. but, I have changed my mind and I will go back to U.S. this week.


However, the phone service is cancelled, and I want to know if I can activate the phone with same phone number and same account with same contract.

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Aug 16, 2012 8:05:31 AM
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Edited by jamileh on Aug 16, 2012 at 8:06:30 AM

Yes, as ukmnz noted, you can resume your account if it's within 59 days of cancellation. Typically, the number will still be available but if not, the care representative will help establish a new one. 

 

If it's 60+ days after cancellation, we'd start a new account for you. 

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Cancelled service activation

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Aug 12, 2012 11:56:08 PM
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You can reactivate your service within 59 days and everything goes back to the way it was. A credit check is run, and based on your history, a deposit may be required. If you had a good paying history, I doubt you'll be asked for a deposit. 

You can reactivate your service within 59 days and everything goes back to the way it was. A credit check is run, and based on your history, a deposit may be required. If you had a good paying history, I doubt you'll be asked for a deposit. 

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Aug 16, 2012 8:05:31 AM
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Edited by jamileh on Aug 16, 2012 at 8:06:30 AM

Yes, as ukmnz noted, you can resume your account if it's within 59 days of cancellation. Typically, the number will still be available but if not, the care representative will help establish a new one. 

 

If it's 60+ days after cancellation, we'd start a new account for you. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Yes, as ukmnz noted, you can resume your account if it's within 59 days of cancellation. Typically, the number will still be available but if not, the care representative will help establish a new one. 

 

If it's 60+ days after cancellation, we'd start a new account for you. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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