Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Feb 8, 2011
10:03:27 PM
View profile
Activation Problems
Edited by orbitaldecay on Feb 8, 2011 at 10:06:37 PM

We created a new line on our account and recieved a Pantech Impact in the mail yesterday.  Now I must activate the phone at att.com/Activations or via the hotline at 18668951099.  I have filled out the form on the website several times in the last 48 hours and each time I recieve the following respose:

ACT028: We are unable to process your transaction at this time. We apologize for the inconvenience. You may contact our Customer Care department at 1-800-331-0500 or dial 611 from your wireless phone.

 

 

 

When I call the hotline and enter the number of my new phone, I recieve a message saying that AT&T is experiencing technical difficulties and to try again later.  I have attempted to speak with a representative, but I haven't had time in the last two days to wait on hold long enough for someone to answer (who knows how long that takes). Does anyone know anything about this? Do I have some other unknown option available to me? Any help is greatly appreciated.

We created a new line on our account and recieved a Pantech Impact in the mail yesterday.  Now I must activate the phone at att.com/Activations or via the hotline at 18668951099.  I have filled out the form on the website several times in the last 48 hours and each time I recieve the following respose:

ACT028: We are unable to process your transaction at this time. We apologize for the inconvenience. You may contact our Customer Care department at 1-800-331-0500 or dial 611 from your wireless phone.

 

 

 

When I call the hotline and enter the number of my new phone, I recieve a message saying that AT&T is experiencing technical difficulties and to try again later.  I have attempted to speak with a representative, but I haven't had time in the last two days to wait on hold long enough for someone to answer (who knows how long that takes). Does anyone know anything about this? Do I have some other unknown option available to me? Any help is greatly appreciated.

0
(0)
  • Rate this reply
View profile
Solved
Feb 8, 2011 10:21:26 PM
0
(0)
Master

Unfortunately if the automated system is not working for you; your going to have to call or just stop by an AT&T store to have them activate it for you.

 

 

Accepted Solution

Activation Problems

[ Edited ]
3,403 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
Highlighted
0
(0)
  • Rate this reply
View profile
Solved
Feb 8, 2011 10:21:26 PM
0
(0)
Master

Unfortunately if the automated system is not working for you; your going to have to call or just stop by an AT&T store to have them activate it for you.

 

 

Unfortunately if the automated system is not working for you; your going to have to call or just stop by an AT&T store to have them activate it for you.

 

 

Re: Activation Problems

2 of 3 (3,397 Views)
Solution
0
(0)
  • Rate this reply
View profile
Feb 9, 2011 6:16:16 AM
0
(0)
Contributor

Thank you, that's the information I was looking for Smiley Happy

Thank you, that's the information I was looking for Smiley Happy

Re: Activation Problems

3 of 3 (3,391 Views)
Share this post
Share this post