Contributor
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2 Messages
AT&T says I can transfer my line without transferring the commitment? Really?
I'm looking into doing a transfer of billing responsibility so I can move to another carrier and avoid a hefty ETF on my 3-line family plan.
On my first call to AT&T I was told I could split the 3 lines and transfer each individual line to a different person.
After I hung up I wondered what kind of individual plan each line would transfer to so I called back and spoke to a different rep. She told me that each line would transfer to a month-to-month contract and the person receiving the account could keep it month-to-month, 'upgrade' to a 24-month contract, or cancel the plan. I asked if they would have to pay an ETF to cancel the plan and she said no.
After I hung up again I realized that this seemed just too good to be true and that it just didn't make any business sense. I called back later in the day and spoke to a 3rd rep. She confirmed my understanding on each of the points above and reiterated that each person to whom I transfer my contract would be able to cancel the contract immediately without paying an ETF.
Each rep spent time looking up my account and each of my 3 lines, so I don't think they were just giving a lazy answer.
Has anyone heard of anything like this before? Could it possibly be true? Might it have anything to do with how long I've been with AT&T or that I am a Premier customer?
Thanks!
Alan
Accepted Solution
Virtual
Guru
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1K Messages
13 years ago
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Virtual
Guru
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1K Messages
13 years ago
Usually when a Transfer of Billing Responsibility is made the new account holder must accept an-11 month contract extension, this only if the original contract has less than 11 months remaining, so the information that you got from those agents may be incorrect.
Just as you said, it's too good to be true.
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acheslow
Contributor
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2 Messages
13 years ago
OK, thanks. Two of my lines have over 11 months remaining. Do you know how long the new contract would be for anyone taking over those lines?
I'd also appreciate any clarification on these questions:
I'm trying to understand what I'd be able to offer to someone taking over my lines and am not sure what they would end up with. If it helps, these are the details of my current account:
FamilyTalk Nation 1400 + unlimited text
Alan
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